Take them back. Kohl's has a hassle free return policy, it shouldn't be an issue.
Let's start with your first point. If you read the back of the Kohl's Cash coupon, you will see that it clearly tells you that your percent off will be applied after your dollar off coupon.
As for the scratch offs? Actually, the ones that are mailed out are better than the ones in the store. There's usually three or four 20% off coupons in a pack...and maybe one 30% in the pack. The rest are all 15%. The ones mailed out are predominately 20 and 30 percent offs. And we only give those out to customers who are USING their Kohl's charge.
And as for only getting one $10 coupon? It's awarded after any discounts, before tax. And don't get all upset about that...because when you use the Kohl's Cash, it's taken off of your purchase BEFORE the sales tax. So any tax associated with the balance the coupon took off of your total is also taken off.
Eh, actually, it doesn't sound like racial discrimination.
It sounds to me like the associate was believing the customer that came to them with an issue.
I'd assume it would have played out the same way if you'd come to the associate and informed them that a customer was cursing at you. They would have taken your side.
Please don't just jump to racial discrimination. That's ugly and disgusting. If we're ever going to move past racism as a world, we need to put these notions behind us. You need to stop automatically assuming that just because your skin color is different than the other person, that that means they're being discriminatory because of it.
Are you serious? You're really upset that the store is following the rules? They aren't looking at anything but your age. And to be honest, it's a streamlined process. I think it's neat that they can slide your ID and the computer will tell them if you're old enough to get the item.
Stop being so stupid.
Yes, it was voided out. Because the ORIGINAL transaction, where the Kohl's Cash was EARNED was brought under $50.
In the future, when you make a purchase that would put your pre-tax, post-discount total above $50, be sure to ask the cashier to combine your receipts for you. We're more than happy to activate you a new Kohl's Cash.
As for the current predicament? Next time you're in, just ask to speak to a manager and explain (calmly, please) what happened. See if there's anything they can do for you.
Have you checked to make sure the address they have on file is actually your address? Seems to me that this isn't a case of you not receiving the disks, but a case of either theft or a miscommunication.
I can easily see how Shannon misunderstood you. You said you wanted to pay with your own card. I would have also assumed you meant that you had a card on the account.
The 20% off discount is only available through the use of the Kohl's Charge. The coupon will say so clearly. Why not just add yourself to the account? Then you can use the coupons, and go online to pay off the account however you want to do so.
I really don't see why you're making such a big deal out of this. Next time? Read your coupon, and be clearer with what you're asking. Shannon knows how the coupon works, so assumed that you were speaking about using your own Kohl's Charge, because she trusted you also read the terms of the coupon. If you'd asked if you could use your own VISA or MASTERCARD or AMEX card to pay, she would have said no.
You know why they can't help you? Because if they just gave you that Kohl's cash, they'd be allowing any customer at any time that had earned Kohl's cash to effectively double their Kohl's cash.
All you'd have to say is "Oh, I forgot to grab my Kohl's cash when I was in, can you activate me new cash?" and then come back with both coupons and spend them.
So no.
Also? Kohl's customer service is better than just about anyone else in the business. Try half of the ### I'm sure you usually pull on any other store and see who walks out without a purchase.
I believe there's a 1-800 number about integrity and respect that you should be able to find in your break-room. If not, ask HR or LP about it.
That's a corporate directive, and he/she can get in BIG trouble if it's brought to the attention of their higher ups.
Get enough of your coworkers to join forces, be sure to document all of the occurrences, and speak out as a group.
I think this is the third time this has been posted.
And yet...if you had been the victim of identity theft, you would have IMMEDIATELY jumped down Kohl's throats about not being more careful about the way they handle cards.
Yeah, perhaps it was a little embarrassing...but wouldn't you rather be embarrassed than be the victim of thousands of dollars of credit card fraud? Use your head.
Not everything is about race. YOU'RE the one that makes it about race. Every time you pull the race card out of your deck, you perpetuate stereotyping and racism.
Yeah, perhaps the associate was in the wrong...but let's be honest here...
The other customer told the associate what happened. They got to the associate first. I'd be inclined to believe whoever told me their side of the story first...especially since most people are inclined to lie to protect themselves when they're being accused.
Why don't you chalk it up to a bad day and let it go?
It's not any different than if I was walking down a busy street, got shoved, and then cursed out. It sucks, but you live with it. You're not always gonna be believed, and you won't always be right.
evapoe, Kohl's is allowed to ask for your ID when you make a return. Also, don't be racist, that's ugly.
It's not any different than if you're making a return without a receipt anywhere else. It's to catch the people who walk into a store and pick up an item, then take it back to the service desk and return it for money. They only allow so many unreceipted returns in a year. Otherwise it looks like illegal activity. And in asking for your ID, they're preventing theft, which in turn keeps the prices and sales at a low and affordable rate for you and other customers. Because I'm sure you don't want to pay full price for anything. No one does.
And as for the original person who wrote this complaint? There is NO value in you as a customer. You buy low-dollar items with the five dollar e-mail coupons, so you only spend maybe 2 or 3 dollars per trip. Just because the coupons are from different e-mail accounts doesn't make them different coupons. They're the same offer. And it's one per customer. Just like the ten dollar coupons that come in the mail from time to time. If you insist on using more than one of them, you're actually stealing from the company. Think that over for a bit.
I don't know why you're upset. Black Friday is always busy. Everywhere. Two hours in line is actually moving pretty quickly. It's not their fault that you chose to wait. They did the best they could with the crowd that came to shop. And why are you only just now posting this? How ridiculous.
I'm going to assume that you payed your bill online.
Please be sure you READ what's presented to you.
Paying your bill online means that you're subject to whatever they decide to do. It says on the page that all payments put in after a certain time will be processed the next day. That's likely what happened to you.
They didn't have to reverse the late fee. In fact, the representative probably wasn't allowed to reverse it, and thus it didn't happen. They charged you a late fee on the late fee, because you didn't pay them the money that YOU OWE THEM.
That's your fault. If you don't pay on time, you owe extra money. That's how it is. If you don't pay the extra money, you owe more money on the extra money.
Kohl's didn't do anything wrong. You did.
Are you sure they weren't...I don't know...working?
Contrary to popular belief, associates do actually work in the stores...and you were in the same side of the store the whole time. That associate you saw probably had to work that entire side of the store. I find it highly unlikely that they were 'watching' you...I think it's more likely they were running around the store, and happened to be where you were.
Don't take things so personally, unless you've actually got something to hide.
Monica, how is describing someone as 'Mexican looking' not rascist?
This is the best complaint ever.
...perhaps not.
Perhaps it's just the way it sounds in my head when I read over the complaint. I guess I'm just assuming the inflection that evapoe is using when describing the associate.
All the same, there have to be better ways to describe people...
You'll get the 60 back on a Merchandise Credit, to be spent in store. Once you've spent the Kohl's Cash, you can either lose the 60 dollars, or have the 60 to spend in the store at a later date. So long as you don't mind getting the money back in in-store credit, you won't lose anything.
They don't have to. Just like I don't have to NOT be offended by the words they choose to use. It's all about interpretation.
It isn't Kohl's responsibility to replace your items. That's the thief's responsibility. Get with the police...that's their job.
Haha. No, Zachary, I wasn't saying the thief was going to come forward and admit they stole anything. I was saying that once the police find the person, the property will be replaced/paid for. But it's not Kohl's responsibility to make sure that happens.
Oh yeah, cause leaving your devil child to play with the toys in the toy department is a GOOD idea. And you wonder why the associate was a little upset? You understand that they have to clean up the mess you let your child make, right? The toys are not meant to be played with, but to be bought. And the toy department is NOT supposed to be a babysitter. I hope that someone calls CPS on you for leaving the kid unattended. How are the associates supposed to know that child belongs to you? What kind of parent leaves the kid (that's not even 2 years old yet) ALONE across the store as they go and shop? Why don't you just leave him in the car with the windows rolled up? That's just as bad.
You're an awful person, and I'm 90% sure you're exaggerating your claims. And even if you're not? You're one of the few people I think deserves the treatment you got.
Are you sure you had the right receipt? Judging by your ability to spell, your ability to read might be a little off as well. :|
