This is not true, as we are still allowed to do this.
On behalf of the LCBO I apologise for your mistreatment.
The LCBO is committed to providing the best possible service to customers. This includes customers with disabilities. The LCBO's goal is to meet and surpass customer expectations while serving customers with disabilities.
The LCBO welcomes and appreciates comments on our services, particularly regarding how well customer expectationsare being met.
Accessible Formats and Communication Supports
In conjunction with the above and as per the requirements set in regulations under the Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA), upon request, the LCBO will make reasonable efforts to provide or arrange for, in a timely manner, the provision of accessible formats and communication supports in its feedback processes in order to ensure that these processes are accessible to persons with disabilities.
The LCBO will also discuss with the requesting person, the suitability of a proposed accessible format or communication support that will allow the person to provide his or her feedback.
For the purposes of this policy, "accessible formats" and "communications supports" are defined as follows:
"accessible formats" may include, but are not limited to, large print, recorded audio and electronic formats, Braille and other formats usable by persons with disabilities;
"communication supports" may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.
Feedback can be made using the following methods:
Phone: helloLCBO/alloLCBO Contact Centre - [protected]
Mail: Attention LCBO Customer Service - Dept. 878
1 Yonge St, 22nd Floor, Suite 2208
Toronto Ontario
M5E 1E5
Teletype: TTY number – [protected]
Website/Chat: www.hellolcbo.com
E-mail: Click to Submit
(enter the word Accessibility in the subject line)
Hours: Monday to Friday, 8:30 a.m. to 6:00 p.m.
Hello, Sometimes employees are super busy, but we should always approach an customer and ask how they can be helped. I am super sorry this happened to you. I would suggest contacting the store directly and letting the manager know how this CSR did not act to the standards we strive too at the LCBO. You can also contact https://hellolcbo.com/ and file a complaint directly. I assure you it will be dealt with. I am sorry this happened to you.
Cheers,
LCBO
The rule is that if anyone who is appears under 30 who touches product, we can ask ID for. Some staff make mistakes, and over react to situations like this. We are sorry. Please contact https://hellolcbo.com/ and file A direct complaint against this staff member.
Cheers,
LCBO
Sounds like a product defect on the side of the distributor. You are welcome to return this product for a full refund. Please contact https://hellolcbo.com/ for more details, or the store directly.
Cheers,
LCBO
Changes to the Shopping Experience
The LCBO has measures in place to protect staff and customers including:
Restricting capacity in accordance with public health guidance on capacities across the province.
Requiring customers to wear face coverings in all LCBO stores unless they meet a provincial legislated exemption. Please plan ahead and bring your own mask; LCBO will not be providing masks.
Increased cleaning and sanitization in our stores and warehouses.
Managing traffic flow within our stores to avoid crowding and marking points within the stores as guidance for staying recommended distances apart.
Plexiglass barriers at cash desks across our retail network.
As part of our Responsible Service Program, we have policies and procedures in place and in accordance with the law for the purposes of checking ID and public intoxication before serving customers. Thank you for your understanding and for removing your mask safely if requested to do so while visiting our stores.
Return Policy
Product returns dating back to November 1, 2020 are being accepted by LCBO stores. Each store has a dedicated returns station and all returns in saleable condition will undergo a disinfection and quarantine period of three days before resale.
Store Hours
As the province eases Covid-19 restrictions, LCBO is updating our store hours and opening Mondays.
Most retail stores operate Monday through Saturday and are open 11:00 a.m. until 6:00 p.m. on Sundays. Effective March 1, 2021, select LCBO locations have expanded hours until 9 p.m.
Customers are encouraged to check the store locator feature, as their local store hours may vary.
There could be an instance when an LCBO store closes without notice or adjusts their hours and/or days of operation.
LCBO Convenience Outlets authorized to sell beverage alcohol are privately owned and business hours may vary.
Priority Access for Healthcare Workers
We are proud to join the retail industry’s appreciation of healthcare workers during COVID-19 by offering priority access within our retail stores.
Healthcare workers (which include all employees from hospitals, health care facilities, and paramedics) who present official photo identification of their role will be invited to take their place at the front of any line up outside of LCBO stores.
We continue to witness moments of kindness and community support in helping people stay home. If you plan to shop with us, consider offering to pick something up for a friend or neighbour and safely deliver it to them.
Be patient and kind to our staff, our security team, and each other. This is a stressful time for all of us.
Pick-Up & Delivery Options
Many of our customers are now shopping on LCBO.com. Unfortunately, shipping by Canada Post to homes and post offices is no longer available, but we offer these convenient delivery options:
Same-Day Pickup: Place your order online and pick it up in-store the same day at select stores across the province.
Deliver to store: Shop online for delivery to the store of your choice (delivery takes 5-14 days) and pick up your order at your leisure. Visit lcbo.com for the services available at your local store.
Curbside Pickup: Simply order online at one of the stores offering Curbside Pickup, and we'll bring it right out to your car.
Learn more about our delivery and pickup options here.
We’ll keep you informed as we explore additional delivery options for the future. Thank you for your patience and understanding.
Changes to Events
All LCBO and Vintages in-person events have been cancelled for now.
We are bringing you exciting Virtual Events; check LCBO.com or our Facebook page often for updates.
Confirmed cases amongst LCBO Team Members
As part of our commitment to transparency with our people, partners, customers and communities, and out of an abundance of caution, the LCBO provides updates on confirmed COVID-19 cases amongst individuals who are LCBO retail team members. Click here for details. When we are informed of confirmed cases, we will take appropriate action immediately, which may include temporarily closing the store for additional deep cleaning, contacting all impacted employees, and connecting with local public health officials. Sharing these updates is not intended to imply workplace transmission. Should we receive direction from public health officials, including specific notification required to our customers, we will act immediately and accordingly.
It can take 3 weeks for a deliver to arrive. A staff member will contact you when your order arrives
Contact https://hellolcbo.com/
We are accepting returns again up until November 2020
Hello,
Please return all the bottles you found not to your satisfaction. You will be fully refunded.
Cheers, ,
LCBO
Hello,
This is a beer store issue, NOT and LCBO issue. The Beer Store moved to a new warehouse in Bolton, and due to this delivers have been backed up. Please contact the beer store to voice your displeasure.
Regards
LCBO Support Team
As we continue to navigate COVID-19, health and safety remains top of mind for us all. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and in our communities.
We remain focused on making it easy for you to find the products you’re looking to enjoy and explore, no matter how you shop with us, but this is not business as usual. We’re also asking for your help in supporting a safe shopping experience. Below you’ll find some updates and asks - we are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at hellolcbo@lcbo.com is always available to help with any questions or information.
LCBO’s workplace COVID-19 vaccination and testing policy
As part of our ongoing commitment to keeping the LCBO a safe place to work and shop, and supporting our local communities, we have introduced a mandatory COVID-19 vaccination and testing policy. As of October 30, 2021 all LCBO employees and anyone performing work in our retail stores, warehouses, and offices across the province will be fully vaccinated against COVID-19 or will undergo regular rapid screening.
Ontario’s vaccine certificate system for non-essential activities does not apply to in-store LCBO shoppers.
Confirmed cases amongst LCBO Team Members
As part of our commitment to transparency with our people, partners, customers and communities, and out of an abundance of caution, the LCBO provides updates on confirmed COVID-19 cases amongst individuals who are LCBO retail team members. When we are informed of confirmed cases, we will take appropriate action immediately, which may include temporarily closing the store for additional deep cleaning, contacting all impacted employees, and connecting with local public health officials. Sharing these updates is not intended to imply workplace transmission. Should we receive direction from public health officials, including specific notification required to our customers, we will act immediately and accordingly.
We’re committed to building thriving communities. Thanks to our extensive network of more than 660 stores, our committed employees and our generous customers, we offer registered charities a powerful platform for fundraising and are helping to make a real difference.
Our charitable partners have a strong track record of making meaningful impact across Ontario’s diverse communities. We focus our efforts on in-store and online campaigns working together with partners like Women’s College Hospital Foundation, Evergreen, United Way, MADD Canada and Ontario Children’s Hospital Foundations.
In 2021, our people, communities, and partners faced unprecedented hardships. Since Spirit of Sustainability’s mandate is to meet the greatest needs of the people of Ontario, here’s how we pivoted to address changing urgent needs.
What is the accepted identification for proof of age?
According to Ontario's Liquor Licence and Control Act, 2019 (LLCA) government issued-photo ID prescribed for proof of age purposes must:
(a) include a photograph of the person, NOT a picture or text document
(b) state the person’s date of birth, and
(c) reasonably appear to have been issued by a government or the LCBO.
Tourists or Ontario residents may present ID which has been issued by a government, bears the person's photo, name and birth date so long as the ID presented can be visually corroborated through the available resources at the store level.
Hello, I am sorry this LCBO treated you this way, and on behalf of the LCBO I would like to say sorry on behalf of this stores poor treatment of you.
Please head to hellolcbo.com and contact our support team to receive further support.
COVID-19 and your Shopping Experience
As we continue to navigate COVID-19, health and safety remains top of mind for us all. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and in our communities.
We remain focused on making it easy for you to find the products you’re looking to enjoy and explore, no matter how you shop with us, but this is not business as usual. We’re also asking for your help in supporting a safe shopping experience. Below you’ll find some updates and asks - we are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at hellolcbo@lcbo.com is always available to help with any questions or information.
Do not shop if you are ill or should be self-isolating.
Plan your trip by making a list.
If you can, shop alone. If you bring your own reusable bag, kindly pack your own purchases.
Practice physical distancing and adhere to traffic flow markers throughout the store.
Whenever possible, pay with debit or credit to reduce handling of cash. Many financial institutions have increased the spend threshold for the tap functionality. This is a great option to reduce touching of pinpads.
Face coverings are mandatory in all LCBO stores unless you meet a provincial legislated exemption. Please plan ahead and bring your own mask.
Changes to the Shopping Experience
The LCBO has measures in place to protect staff and customers including:
Restricting capacity in accordance with public health guidance on capacities across the province.
Requiring customers to wear face coverings in all LCBO stores unless they meet a provincial legislated exemption. Please plan ahead and bring your own mask; LCBO will not be providing masks.
Increased cleaning and sanitization in our stores and warehouses.
Managing traffic flow within our stores to avoid crowding and marking points within the stores as guidance for staying recommended distances apart.
Plexiglass barriers at cash desks across our retail network.
As part of our Responsible Service Program, we have policies and procedures in place and in accordance with the law for the purposes of checking ID and public intoxication before serving customers. Thank you for your understanding and for removing your mask safely if requested to do so while visiting our stores.
Return Policy
Product returns dating back 30 days from your original purchase are being accepted by LCBO stores, accompanied with the original receipt. Each store has a dedicated returns station and all returns in saleable condition will undergo a disinfection and quarantine period of three days before resale.
Store Hours
Customers are encouraged to check the store locator feature, as their local store hours may vary.
There could be an instance when an LCBO store closes without notice or adjusts their hours and/or days of operation.
LCBO Convenience Outlets authorized to sell beverage alcohol are privately owned and business hours may vary.
Priority Access for Healthcare Workers
We are proud to join the retail industry’s appreciation of healthcare workers during COVID-19 by offering priority access within our retail stores.
Healthcare workers (which include all employees from hospitals, health care facilities, and paramedics) who present official photo identification of their role will be invited to take their place at the front of any line up outside of LCBO stores.
We continue to witness moments of kindness and community support in helping people stay home. If you plan to shop with us, consider offering to pick something up for a friend or neighbour and safely deliver it to them.
Be patient and kind to our staff, our security team, and each other. This is a stressful time for all of us.
Pick-Up & Delivery Options
Many of our customers are now shopping on LCBO.com. Unfortunately, shipping by Canada Post to homes and post offices is no longer available, but we offer these convenient delivery options:
Same-Day Pickup: Place yourorder online and pick it up in-store the same day at select stores across the province.
Deliver to store: Shop online for delivery to the store of your choice (delivery takes 5-14 days) and pick up your order at your leisure. Visit lcbo.com for the services available at your local store.
Curbside Pickup: Simply order online at one of the stores offering Curbside Pickup, and we'll bring it right out to your car.
Learn more about our delivery and pickup options here.
We’ll keep you informed as we explore additional delivery options for the future. Thank you for your patience and understanding.
Changes to Events
All LCBO and Vintages in-person events have been cancelled for now.
We are bringing you exciting Virtual Events; check LCBO.com or our Facebook page often for updates.
Confirmed cases amongst LCBO Team Members
As part of our commitment to transparency with our people, partners, customers and communities, and out of an abundance of caution, the LCBO provides updates on confirmed COVID-19 cases amongst individuals who are LCBO retail team members. Click here for details. When we are informed of confirmed cases, we will take appropriate action immediately, which may include temporarily closing the store for additional deep cleaning, contacting all impacted employees, and connecting with local public health officials. Sharing these updates is not intended to imply workplace transmission. Should we receive direction from public health officials, including specific notification required to our customers, we will act immediately and accordingly.
Hello,
LCBO store receive a limited amount of Food & Drink magazines from the head office. I would assume this staff member was just frustrated that he continued to be asked the same question. Again, his reply was not up to our standards. Please contact the store directly and speak to the manager. OR contact HelloLCBO and file a formal complaint.
Cheers.
Hello,
It seems like you are flagged as a troublesome customer and / or rude person. LCBO staff usually flag, and file and report people like you via our DRV system. So that our Security team can take action as needed.
Please contact HELLOLCBO if you feel this is incorrect.
Cheers.
Hello,
You should always call a store ahead of time, as our website is updated only once every 24 hrs.
Cheers. LCBO
Hello,
New to Toronto, but "have had many pleasant visits to LCBO". I will assume this complaint is spam.
Thanks,
LCBO
Hello,
Please contact HelloLcbo, they will sort this out for you. I am sorry this occurred.
LCBO
The LCBO eGift Card has no fees or expiry date. This LCBO eGift Card is only redeemable in–store and is not valid for online redemption on the LCBO website. To redeem it, it may be presented as payment towards the purchase of LCBO and Vintages merchandise at LCBO retail stores in the province of Ontario. This eGift Card can be purchased by someone under the Legal Drinking Age of 19 years of age; however, the holder of the eGift Card must be 19 years of age in order to redeem it. This eGift Card may not be used for unauthorized advertising, marketing, sweepstakes or other promotional purposes, any such use is strictly prohibited.
This eGift Card will not be replaced if lost, stolen or used without your consent. eGift Cards cannot be reloaded, re–sold, transferred for value, or redeemed for cash, except to the extent required by law, and cannot be used for the purchase of other gift cards or eGifts. Void if reloaded, re–sold, transferred for value, or redeemed for cash. **PROTECT THIS CARD LIKE YOU WOULD CASH**
For full terms of use visit lcbo.com/content/lcbo/en/catalog/gifts/gift-card-terms-and-conditions.html. The purchase, use or acceptance of an LCBO eGift Card constitutes acceptance of the terms and conditions. Use of an LCBO eGift Card is subject to the terms and conditions governing its use, which may be amended by the LCBO from time to time at its discretion. This eGift Card has no implied warranties and is not a credit or debit card. LCBO makes no warranties, either express or implied, with respect to eGift Cards, including, without limitation, any express or implied warranty of merchantability or fitness for a particular purpose.
Hello,
Is the LCBO a Hotel?
Cheers,
Hello,
The LCBO will honnor a incorrect bin tag.
Cheers,
COVID-19 and your LCBO shopping experience
As we continue to navigate COVID-19, health and safety remains top of mind for us all. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and in our communities.
We remain focused on making it easy for you to find the products you’re looking to enjoy and explore, no matter how you shop with us, but this is not business as usual. We’re also asking for your help in supporting a safe shopping experience. Below you’ll find some updates and asks - we are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at hellolcbo@lcbo.com is always available to help with any questions or information.
COVID-19 and your LCBO shopping experience
As we continue to navigate COVID-19, health and safety remains top of mind for us all. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and in our communities.
We remain focused on making it easy for you to find the products you’re looking to enjoy and explore, no matter how you shop with us, but this is not business as usual. We’re also asking for your help in supporting a safe shopping experience. Below you’ll find some updates and asks - we are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at hellolcbo@lcbo.com is always available to help with any questions or information.
