Menu
Liquor Control Board of Ontario [LCBO] company logo
Liquor Control Board of Ontario [LCBO]
reviews & complaints
Liquor Control Board of Ontario [LCBO] company logo

Liquor Control Board of Ontario [LCBO]

55 Bloor St W, Toronto, ON, M4W 1A5, CA
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 6:00 pm
ComplaintsBoard
P
7:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Liquor Control Board of Ontario [LCBO] - Rude staff

My husband and I are new to Toronto. We have had many pleasant visits to LCBO previously except this time. We would like to complain about one of your staff in Bloor Street LCBO for 2 unnecessary behaviors (one major and one minor).

Major concerning behavior: My husband and I have been to an LCBO with a dog a couple of times before (explicit permission from staff was given in the scrivener square LCBO in our first visit). We went to the LCBO on Bloor Street with our dog on Jan 6, 2022. A staff (short hair white lady) was very loud and aggressive in her tone when she asked me if my dog was a service dog and asked to me leave. It was very embarrassing. I agreed to leave with my dog right away but she insisted on escorting me to the door, which caught a lot of unnecessary attention. I had an emotional breakdown right outside of the store in the cold, waiting for my husband to finish the purchase.

The second behavior happened shortly after when my husband made a purchase of 6 cans of beer and a bottle of sake. He placed the beers and sake in the same 8 pack cardboard holder for easier carrying. The same staff had to intervene and ask him to take out the sake from the holder. This act is not offending, she may mean well, but again unnecessary.

I really hope the management team can talk to this staff about how best to communicate with a cooperating customer, causing the least level of embarrassment. She may also make customers happier if she can give friendly advice instead of being rigid.
I am very likely to visit the same LCBO again and would love to see her with an improved attitude.

Desired outcome: talk to this staff about how best to communicate with a cooperating customer, causing the least level of embarrassment

Read full review of Liquor Control Board of Ontario [LCBO] and 1 comment
Hide full review
1 comment
Add a comment
C
C
cplcbo
, CA
Jan 08, 2022 11:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello,

New to Toronto, but "have had many pleasant visits to LCBO". I will assume this complaint is spam.

Thanks,

LCBO

P
Author of the review
P
Peony Shek
Toronto, CA
Jan 09, 2022 4:45 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of cplcbo

Not spam, if you did not know how the pandemic has affected people’s lives, especially newcomers, I wonder where you have been.
I had to buy alcohol to cook.

P
Author of the review
P
Peony Shek
Toronto, CA
Jan 09, 2022 4:47 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Peony Shek

I don’t want to believe that this is how LCBO would treat complaints, and check google review, there are so many complaints about the same person. So maybe I am not the spam here…

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.