Dear Vince Churchill,
We are sorry to know that you have been refused the entry at the Turkish border.
In order to assist you, please kindly provide us your booking code and we will check the case for you.
Kind regards,
Ann
Hi Chris,
Thank you for posting your review here and giving us the chance to assist you on the cancellation issue.
We kindly inform you that we are now checking the case for you and will get in contact with you shortly.
Kind regards,
Ann
Dear Seetal Mistry,
We apologize for the inconvenience caused by the charge issue.
In order the check the case and assist you accordingly, please kindly provide us your booking code.
We will get back to you as soon as we get such detail.
Thank you.
Kind regards,
Ann
Hi Ben,
Thank you for the details.
Regarding to this booking, we kindly inform you that one of our customer care agents has been handling the case for you.
Please kindly check her reply.
Kind regards,
Ann
Hi!
Thank you for the details.
After checking the history of this booking, we verified that one of our agents has been handling the case.
Please kindly check her reply.
Kind regards,
Ann
Hi John,
Thank you for the details.
We are now checking the case and will get back to you shortly.
Kind regards,
Ann
Dear Nataliya Moore,
Thank you for posting your review here and giving us the opportunity to assist you on this issue.
We are now checking the case for you and will get back to you shortly.
Kind regard, s
Ann
Dear Ankit Mehrotra,
Thank you for posting your review here and giving us the chance to assist you on the refund issue.
Would you please kindly provide us your booking code so that we can check the case for you?
Kind regards,
Ann
Dear Fatma,
Thank you for getting in contact with eDreams.
Regarding to your concern, we have to inform you that the on board service if beyond our control.
We are sorry to hear the unsatisfactory experience you have had with your airline. Should you wish, we kindly advise you to contact directly with them in order to make a formal complaint.
We remain at your full disposal should you need any further assistance.
Kind regards,
Ann
Dear Pete.
We are sorry to read that you had an unsatisfactory customer experience and we regret any inconveniences caused. We have passed your complaint onto the relevant department and one of our agents will get in contact with you via email shortly to resolve the matter.
Kind regards,
Sandra - Customer Care
Dear Pete.
We can confirm that your flights have been cancelled and a full refund will be processed for your booking. We trust this resolves your concerns.
Kind regards,
Sandra - Customer Care
Hi Helen.
We are sorry to read of your experience thus far. We have passed your complain onto the relevant department and an agent will get in touch with you shortly.
James - Customer Care
Dear Manuel.
We are sorry to read of your initial customer experience. We have passed your concerns onto the relevant team and someone will get in touch with you shortly.
James - Customer Care
Dear Manuel.
Apologies for the delay. We have checked and it seems that you contacted us on 23 May 2017, and an agent of ours was able to assist and sort our your concerns. Please feel free to respond to the emails you received from our agent if you have any further concerns.
James - Customer Care
Hello Nik,
Thank you for your review and we would like to thank you for bringing this issue to our attention.
Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please send us your booking reference number through this link so that an agent can investigate your case and contact you: https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer Care.
Hi Tugce,
Thank you for your review and we would like to thank you for bringing this issue to our attention.
Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer Care.
Hello Alexis,
Thank you for your review and we would like to thank you for bringing this issue to our attention.
Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
I will have an agent contact you privately regarding your case.
Best regards,
Christos - Customer Care.
Hi Olga,
Thank you for your review and we would like to thank you for bringing this issue to our attention.
Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
I will have an agent contact you privately regarding your case.
Best regards,
Christos - Customer Care.
Hello behrouz20,
Thank you for your review and we would like to thank you for bringing this issue to our attention.
Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
I will have an agent contact you privately regarding your case.
Best regards,
Christos - Customer Care.
Hi PJeebun,
Thank you for your review and we would like to thank you for bringing this issue to our attention.
Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
I will have an agent contact you privately regarding your case.
Best regards,
Christos - Customer Care.
Hello Svajone,
We're very sorry to see this and will have an agent contact you privately regarding this case.
Best regards,
Christos - Customer care.
Hi Diab Diab,
Thank you for your message and apologies for the delayed response.
We will have an agent contact you privately regarding your case.
Best regards,
Christos - Customer care.
Hello Diana
Thank you for your message and apologies for the delayed response, we've had a backlog of messages.
I can see that your travel date has already passed, however if you had any further queries, please feel free to contact us with your booking reference number and query through this link: https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer care.
Hi Petit,
May I ask you to send us a message through the link below with your booking reference number so that we can have a look into this for you?
https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer care.
Hi Adibaby,
Thank you for your message and I'm sorry you feel this way.
Travel insurance will usually only cover your for emergency situations such as hospitalization or death, or any other circumstance that is outlined in the insurance policy.
Refusal of a visa generally doesn't come under this, however there are s number of airlines that will allow a cancellation for this, but this is on a case by case basis.
After purchasing the insurance you're sent the policy which outlines exactly what you're covered for, and for whatever reason if you decide this particular insurance isn't for you there is a 14 day cooling off period where you can cancel the insurance, so long as no claim is in progress and the travel date hasn't commenced.
If you have any further queries, I invite you to send us a message with your booking reference number through the following link: https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer care.