Dear Donna Riordan,
We are very sorry to hear of your unpleasant experience.
As we could verify, the luggage was confirmed, but not added to the return flight. A refund for the paid at the airport amount of 70 eur / 50.96 gbp had been processed on September 23rd via international bank transfer.
Please accept our apologies for the inconveniences.
We will contact you via e-mail in case you wish to interact on this matter.
Kind regards.
Liv - Opodo
Dear Reviewer17415,
We appreciate your feedback.
We are very sorry if the assistance had not met your expectations.
Please provide the requested via private message information, so that we would be able to check the fare applied to your ticket and advise on availability and the total cost for a change.
Warm regards.
Liv - Opodo
Dear bermetmk,
Thank you for taking your time to review your recent experience.
We kindly remind you that the cost of your booking would depend on the form of payment, number of the passengers and trips. We understand, that the price was quoted with a different used for payment card, as all charges are always displayed to the customer before confirming the purchase.
In order to assist you and to provide with more detailed answer we would need you to supply your booking reference code via private message we have just sent you.
Best regards.
Nicole - eDreams
Dear Reviewer12157,
We are sorry if there was an issue with a bag on one of your flights.
Being an on-line company we are fully aware that system errors may happen and would be happy to check your booking and assist accordantly however, must advise you that it is legally incorrect to dispute a charge for the already enjoyed service besides, the transaction becomes frozen and not available for refunds.
Please supply your booking reference code in a response to a private message we have sent you, so we would be able to review the history of your reservation.
Best regards.
Nicole - eDreams
Dear reviewer,
First of all, we would like to thank you for your feedback on the service provided.
We are very sorry that a name of your sister was misspelled and that it was noticed with a short time prior to the flight departure, when a change has to be processed at the airport. Depending on a number of digits to change, the final cost may include a fare difference (the difference in price between the cost of the original flight booked and the cost of the flight at the time the change is made), which we, unfortunately are not able to predict or to take a responsibility advising to cancel a non-refundable ticket.
Please do not hesitate to supply your booking reference code in a response to a private message we have sent you would you wish to interact on this matter further.
Warm regards.
Nicole - eDreams
Dear Rachel,
First of all, thank you for reviewing your experience and for bringing this matter to our attention.
A refund for the luggage expenses was requested and could be expected within 5 business days deposited towards the account of the card used for booking.
Please rest assured that if it had been within our complete control, we would have done our utmost in order to prevent that unpleasant experience.
Warm regards.
Nicole - eDreams
Dear dylanwright1197,
Thanks for posting your review and bringing this matter to our attention.
We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you.
We would like to inform you that if you have been charged more than agreed, we will assist you with your refund. In order to do that, we kindly ask you to provide us your booking code so we may check your case accordingly.
We hope to be hearing from you soon.
Kind regards,
Lucy - eDreams Customer Care Team -
Dear Mr. Thorpe,
Thanks for contacting eDreams through Complaints Board.
We would like to apologise that, on this occasion, your experience of eDreams was not entirely satisfactory.
We are currently checking your booking with the airline contracted since Flybe has confirmed us your booking and has charged your card directly. Consequently, the check-in agent should have been confused at the time of rejecting your boarding.
Rest assured that we are keeping track of your booking. We will get back to you via e-mail as soon as we have an update.
Thanks for your patience during this time.
Kind regards,
Lucy - eDreams Customer Care Team -
Dear #dissapointed,
Thanks for contacting eDreams through Complaints Board.
We would like to check your case and help you accordingly. Can you please provide us your booking code?
We hope to be hearing from you soon.
Kind regards,
Lucy - eDreams Customer Care Team -
Dear Ugo,
Thanks for posting your review and bringing this matter to our attention.
We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you.
We would like to inform you that if the booking failed, then the preauthorization charge should have been cancelled. In this case, we recommend you contacting your bank to check this issue.
Please note that Financial institutions often temporarily block the amount of available credit until the final charge is made, and later reverse the temporary charge. When charges are cancelled, the client may temporarily see the charges, but then they will automatically be reversed by the financial institution.
Amounts withheld in this manner will disappear automatically from the card statement within approximately one or two weeks.
If you have not received your refund yet and you wish to check it, please kindly provide us your booking code.
We hope to have you advised accordingly.
Kind regards,
Lucy - Opodo Customer Care Team -
Dear Phillip,
We are sorry to read about your experience and we regret any inconvenience caused.
Can you please provide us your booking code so we may check you case accordingly?
We hope to be hearing from you soon.
Kind regards,
Lucy
Dear RichardMK,
Thanks for posting your review and bringing this issue to our attention.
We would like to inform you that we have checked your case and we have found that on September 10th, you made the same booking twice and you contacted us to cancel one of them. This booking was correctly cancelled and not charged by the airline. However, the amount you are claiming corresponds to the ticket not cancelled and not used. In this case, the refund will be done as per fare rules.
One of our agents will contact you with further information.
Please accept our apologies for any inconvenience caused by this issue.
Kind regards,
Lucy
Dear John V P,
We are very sorry to read about your experience and we regret any inconvenience caused by this issue.
Can you please update your review and provide us your booking code so we may check your case accordingly?
We hope to be hearing from you soon.
Kind regards,
Lucy
Dear Dave,
Thanks for posting your review and bringing this issue to our attention.
In order to help you with your name correction, we kindly ask you to update this review and provide us your booking code.
Once we receive this information, we will contact the airlines and we will give you a reply soon.
We hope to be hearing from you soon.
Kind regards,
Lucy
Dear Kurshid,
Thank you for your posting your review here and giving us the opportunity to help you.
Regarding to the Opodo´s administration fee, we kindly inform you that as it is stated in our General Terms & Conditions, read and accepted before purchase that Opodo charges for the service provided for the search, comparison and assistance in the booking process.
Should you wish, you can provide us your booking code / Opodo´s booking reference number so that we can check the details for you.
Kind regards,
Ann Opodo
Dear Kurshid,
Thank you for the details.
However, we regret to inform you that we can not find any booking with this code.
Please kindly check it and provide us the correct booking code/reference number.
Thank you.
Kind regards,
Ann Opodo
Dear Kurshid,
Thank you for the details.
We kindly inform you that one of our agents is now checking your case and will get in contact with you shortly.
Kind regards,
Ann Opodo
Dear Energie123,
Thank you for making this post allowing us the opportunity to clarify your doubts.
Firstly, we are very sorry to hear of that unpleasant experience.
We kindly remind you that there is a responsibility of the customer to be in a possession of valid documents for travelling. Passport and visa regulations can change and you should therefore, check with the relevant embassy well in advance of travel.
Opodo prevents the customers publishing the relevant information on-line in its T&C, which are also required to be read and accepted at time of booking on-line. Opodo, as the air carrier therefore, could not be responsible for the customer who do not possess the correct documents.
Kindly reply a private message providing the Opodo booking code or update your review indicating this information should you require our assistance for a refund.
Best regards,
Liv - Opodo
Dear Caren,
Thank you for making a post as for allowing us the opportunity to look into your case and to clarify your doubts.
Firstly we apologize if your e-mailed or raised via Facebook inquiry had not been responded. We unfortunately, had not found your request.
The advised time-line is correct and, we are pleased to inform you that the carrier has recently approved a refund request raised on your behalf. Kindly allow few business days to find the funds reflected on your account.
We will contact you via e-mail to provide with further information.
Best regards,
Liv - Opodo
Hello Perkins94,
Thanks for over viewing your experience.
We are sorry to hear that the booking procedure was not clear. Please note that the details of your journey could be checked if pressing the "trip details" field placed on the right top corner of the screen during the whole booking process after making a selection of flights.
If we have correctly understood your comments, in addition to a duplicated surname, there were few characters to change. Most of the airlines would deny such changes unfortunately however, we would like to look into your case with care to provide an accurate information.
May we request you to reply a private message we have just sent you for that purpose?
Thank you,
Liv - Opodo
Dear George Toth,
We apologize for the delay in response.
Regarding to your concern, we kindly inform you that we have sent you a private message. Please kindly check and reply to it with your booking details.
We will get back to you as soon as we get such details and assist you accordingly.
Kind regards,
Ann
Hi!
Thank you for posting your review here and giving us the chance to assist you on this issue.
We kindly inform you that we have passed your case to one of our customer care agents who will get in contact with you shortly.
Kind regards,
Ann
Hi Mr Charge,
Thank you for bringing this issue to our attention and giving us the chance to assist you on this.
In order to assist you accordingly, we have sent you a private message asking for your booking details. Please kindly check and reply to it.
We will get back to you as soon as we get such details.
Kind regards,
Ann
Dear Benherrett,
Thank you for getting in contact with eDreams.
Would you please kindly provide us your booking code so that we can check the refund issue for you?
Kind regards,
Ann
Dear Ayla zafer,
We are sorry to hear your satisfactory experience with us.
Regarding to your concern, in order to help you accordingly, please kindly provide us your booking code.
We will get back to you as soon as we get such detail.
Kind regard, s
Ann
