Hi Brian,
Thank you for your message and apologies for the delayed response.
If you still require assistance with this, please send us a message through the link below with your booking reference number and query:
https://tinyurl.com/ka77d8u
Thank you,
Christos - Customer care.
Hello Odelipo,
Thank you for your message and apologies for the delayed response.
If you still require assistance with this, please send us a message through the link below with your booking reference number and query:
https://tinyurl.com/ka77d8u
Thank you,
Christos - Customer care.
Hi Louis.
We are sorry to have read about your customer experience. Please provide us your booking reference and a short message via this link at the end of this message and we would be happy to look into your concerns.
https://tinyurl.com/ka77d8u
James – Customer Care
Dear Vojko.
We are sorry to read of the customer experience you have had with us thus far. We have passed your concerns onto the relevant team and one of our agents will get in touch with you shortly to resolve the matter.
James - Customer Care
Hi Sharni,
We're very sorry to read of your experience, our aim to provide a high level of customer service.
Upon reviewing your booking, I can see that the issue has been resolved by one of our agents.
Feel free to contact us anytime.
Best regards,
Christos - Customer care.
Hello Carrie-Leigh,
If you'd like us to look into this further can you please send us a message directly, using the link below:
https://tinyurl.com/ka77d8u
Thank you,
Christos - Customer care.
Hi Alex,
Please update your review with your booking details or alternatively send us a direct message and we'll be happy to look into this for you.
Kind regards,
Liam - Customer care
Hi Harshit,
As our terms and conditions state
"3.4.1 It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents."
I'm truly sorry for the experience you had but I'm afraid it is your responsibility, if you wish to discuss it further please send me your booking number via a private mail.
Kind regards,
Liam - Customer care
Hello Anm,
Thanks for the message.
Firstly, can you please update your post and remove your card details as this is a public forum.
So we can look into this further for you, can you please contact us directly through the link below with your reference number and we will look into this for you.
http://bit.ly/2fUAbzg
Best regards,
Christos - Customer care.
Hello mariatonino,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer Care.
Hello Anas,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Liam - Customer Care
Hello,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Liam - Customer Care
Hello,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Liam - Customer Care
Hello,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Liam - Customer Care
Hello Kewin,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Liam - Customer Care
Hello Mohamed,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Liam - Customer Care
Hi Raz,
Hello,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Liam - Customer Care
Hello,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Liam - Customer Care
Hello Sarah,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Liam - Customer Care
Hello Kate,
Can you please send us a message using the following link with your booking reference number so that we can follow this up for you?
https://tinyurl.com/ka77d8u
Best regards,
Liam - Customer Care
Hello Annmarie,
I can see that your case was already managed by our contact centre and a refund for the hotel was already issued.
I've sent you an e-mail with the details for this.
Best regards,
Christos - Customer care.
Hello Iain,
Can you please provide your booking reference number so we can assist further?
You can use the following link to contact us:
https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer care.
Hello Adamos,
Can you please provide your booking reference number so we can assist further?
You can use the following link to contact us:
https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer care.
Hello Paloma,
Can you please provide your booking reference number so we can assist further?
You can use the following link to contact us:
https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer care.
Hello Shobhits,
Can you please provide your booking reference number so we can assist further?
You can use the following link to contact us:
https://tinyurl.com/ka77d8u
Best regards,
Christos - Customer care.
