Dear user,
We are very sorry to hear that you have gone through such a disappointing experience. We'd love to look into your case carefully and, for that purpose, we'd need to know your booking reference and email address. Could you please fill in the following form to let us know the information?
http://www.opodo.co.uk/contact-trustpilot
Once we receive your message, we'll handle your case and contact you shortly.
Best regards,
James - Opodo Customer Care Team
Dear customer,
First of all, we would like to apologise for all the inconveniences you have gone through regarding the non issuance of your ticket and the charges on your credit card.
We are going to check your case in detail to verify what happened and we will contact you shortly via the email address provided.
Regards,
Frank - eDreams Customer Care Team
Dear Andy,
Can you please send me your booking reference and email address? With this information I will be able to look into your case and we will contact you shortly.
Our apologies for all the inconveniences that we might have caused you.
Regards,
James - Opodo Customer Care Team
Dear AngeEng,
I'm really sorry to read that you have experienced such inconveniences with your booking and I would also like to apologize for not giving you a good phone assistance. However, I'd like to look into your case carefully and do our best to resolve your request.
I kindly ask you to let me know your booking reference and email address via private message so I can retrieve your case to check what else we can do with it.
Thanks in advance
James - Opodo Customer Care Team
Dear Angela,
Thanks for sending us your references. According to our records, one of our agents is already in charge of your case and is verifying your query. I kindly recommend you to contact her by email to let you know about your query.
Best regards,
James - Opodo Customer Care Team
Dear Angela,
We are investigating your case in detail to check what occurred. Once we gather all the information regarding your case, we'll contact you by email.
Our apologies for all the inconveniences that all this process might have caused you.
Best regards,
James - Opodo Customer Care Team
Dear Angela,
Our agent had emailed to the address that was provided during the reservation process, which seems to be that of your colleague and not yours. As per our records, you have been contacted to your personal email, today.
Please, let me know if you have received correctly the message.
Best regards,
James - Opodo Customer Care Team
Dear Angela,
I'm aware that your case has been correctly handled by our agents. Should you have further doubts or queries, I strongly recommend you to reply to our last email.
Regards,
James - Opodo Customer Care Team
Dear Imaami,
We have just sent you the e-tickets to your email address provided during the reservation process. As for the country, passenger's information is correct, only billing's address is Afghanistan instead of Slovakia. Sorry about all the confusion that this issue may have brought to you.
Have a pleasant journey next summer!
Frank - eDreams Customer Care Team
Dear Hana,
We are contacting you from eDreams on-line travel agency, as we have heard of your unpleasant experience. Could you please provide us your booking reference, so we can look further into your case?
Thank you in advance for your cooperation.
Best regards.
@r h stewart.
Dear client,
We have just read your comment and we sincerely apologize the inconvenience.
We would like to investigate your case.
Please reply to my private message to provide me your booking number and email address.
Thanks in advance
Chloé - Opodo customer care team
@Sunriz
Dear client,
We sincerely apologize all the inconveniences
I see that an agent is already investigating your case and will contact you shortly.
Don't hesitate to contact her for any information.
Kind regards
Chloé - Opodo customer care team
Dear customer,
Thank you for your comments and for sharing your Opodo experience with us and other users.
As we could verify, your case has been already treated by one of our agents. Please do not hesitate to contact her for any further information.
We would like to take this opportunity to kindly remind you that our opening hours are:
Monday - Friday: 9am to 6pm
Saturday: 8:30am to 5pm
Sunday: 9:00am to 6pm
Bank holidays: 9am to 2pm
For any future urgent query, we would kindly suggest you to contact us with 4h or more prior to the flight departure. If your flight departs at early morning, please make you sure to contact us a day before until 6 p.m.
Once again, please accept our sincerest apologies for the inconveniences.
Kind regards,
Nicole
eDreams- Customer Care team
Dear joot,
We were very upset after reading your comments on your experience.
The airline is obliged to offer a full refund in case your flight was re-scheduled for more than 4h., also if the offered re-protection plan/options does not suit you.
Please let us look into your case and assist. For that purpose, please respond a private message we have sent you providing your booking reference or/and e-mail address used at time of booking.
Warm regards,
Nicole
Opodo - Customer Care team
Dear customer,
Unfortunately, we were not able to find your reservation under the e-mail address provided.
Our agent will contact you shortly and assist.
Warm regards.
Nicole
eDreams - Customer Care team
Dear marktraveller,
Thank you for keeping us updated over the outcome of your complaint.
As we could verify, eDreams processed a refund for the claimed amount in a goodwill gesture however, we must remind you that, as exposed in eDreams terms&conditions, the customer would be responsible for costs and expanses incurred for ordering a bank transfer and/or any action required to process the purchase.
Please do not hesitate to contact us in case any further assistance or information is ever required.
Warm regards,
Nicole - eDreams Customer Care team
Dear scottishtraveller,
Thank you for keeping us updated.
We kindly remind you that Opodo offers a search and a comparison service of travel products available on the market, as an intermediate service for the purchase.
Unfortunately, we are not able to assist out of our working hours thus, is very important you read our FAQ section and get well informed of how our company works. It is very important a use of the appropriate channels and hours at time of contacting us.
Warm regards,
Liv
Opodo - Customer Care team
Dear K.T2,
Thanks for your post and for bringing this matter to our attention.
We regret the inconveniences the booking process on-line might have blessed you. Being an on-line travel agency, we are fully aware that errors happen from time to time however, there is nothing to worry about. Please note that our help line staff does not deal with complaints. You can find a customer complaint form available on our official web site. We have a well-equipped team of agents ready to help you if you have any doubts or questions. Normally, it takes 5-7 days for a response after the complaint form is correctly submitted.
In order to assist you, we would kindly ask to respond a private message we have sent you indicating your booking reference, so that based on the information received, we can look into your case and advise accordantly.
Warm regards,
Nicole
eDreams - Customer Care team
Dear scottishtraveller,
We appreciate your comments however, if you are not satisfied with an outcome of your complaint or need any further information or assistance, we would kindly recommend you to get in touch with the agent in charge of your case.
We would take this opportunity to remind that our opening hours are published on our official web site and could be found in our terms &conditions read and accepted during the booking flow besides, in your particular case, we have seen that you managed to speak with our help line staff a day before the flight departure however, had not requested a cancellation after being informed of a cancellation penalty of the airline.
Best regards,
Liv
Opodo - Customer Care team
Dear SaloniB
Thank you for sharing comments on your eDreams experience. In order to check the payment for your booking, we would ask you to please respond a private message we have sent you and provide the requested information.
We would love to assist.
Best regards,
Nicole
eDreams - Customer Care team
Hello Joot,
Thanks for your post.
You have rejected our invitation to provide us information in order to look into your case, which was sent via private message on this site and in this case we are unable to review your complaint or assist.
We hope the outcome of your complaint was favorable.
Best regards.
Nicole
Opodo - Customer Care team
Dear SLButler,
We are very sorry if the schedule of your flights changed so drastically. We would be happy to assist you in a priority turn. Please supply your booking reference replying a private message we have sent you.
Kind regards.
Liv
Opodo - Customer Care team.
Dear Ricardo Lara,
We are very sorry you´ve missed a return flight and we do appreciate you had to make a new arrangement however, taking in account that the first leg of your booking was correctly flown and you´ve had a confirmation of your flight reservation we unfortunately, do not consider a refund of this extra cost, as you had been provided with the e-ticket and with the necessary information to correctly catch the booked flight from Ibiza ;)
Warm regards.
Nicole
eDreams - Customer Care team.
Dear HenryHwang,
We are very sorry you have had that puppy experience :)
We would kindly remind you that you can find the relevant information on how our company works, the alternative channels for contacting us and our head office address published in read and accepted while booking eDreams term&conditions as in a FAQ section of our official web site.
Being a global company we run some random checks in order to ensure our customers a secure shopping on-line. Unfortunately, the system assigned a bank transfer as a unique form of payment for your booking request. As known, the fare changes constantly and we are unable to ensure the ticket cost would not change to the time funds are reflected on our account.
Please provide us your booking reference replying a private message we sent you, so that we can look into and advice on status of the recovery bank transfer.
Warm regards,
Nicole
eDreams - Customer Care team.
Dear emmah nalu,
Could you please provide us your booking reference replying a private message we have sent you, so that we can look into your case and respond accordantly?
Kind regards.
Nicole
Opodo - Customer Care team
