Hi Nigel, we can see you've contacted our team on TwitterHelp. Please share your feedback with our Guest Relations team https://www.etihad.com/en-ae/help/feedback if you wish to lodge a formal complaint case. Thank you. *Zoe
Hi there. The ticket prices are subject to change from time to time. You can always check the suitable price via our booking linkhttp://bit.ly/ENNewBooking. Travel bank credits that are due to expire from 1 May 2022 to 29 Sep 2022 has been extended and will be valid until 30 Sep 2022. So this means that you can book your ticket before 1 Oct 2022 and the ticket will be valid for another year from the date of issue. Hopefully, you will be able to travel before it expires. *Ann
Hi Khan, I am sorry to see you are facing difficulty to obtain refund from your travel agent. Since your purchasing contract is with a third party, you do need to liaise with your travel agent for refund assistance. If your travel agent needs any assistance or further clarification, please have them contact their sales representative or call our trade line. Thank you. *Ann
Hi Paul, I can see in the booking that our team tried to contact you regarding that but had no response. Please get in touch with our Contact Centre on the numbers available on this link: https://www.etihad.com/en/help/contact-us and a member of our Reservations Team shall assist you further. Thanks. *Ann
Hi Mohisn, we completely understand that you were expecting to travel on the dates you have selected, and due to the current worldwide situation, sometimes our flight schedules may change as we always adjust our network to certain travel restrictions. If you like to tell us more about your trip, please use this link http://bit.ly/EYFeedback. We really appreciate your feedback as it may help us to improve your next flight with us. *Ann
Hi Michael, please send us more details on any of our Social Media platforms and we shall look into this for you. Thank you. *Nay
Hi there, please send us more details on any of our Social Media platforms to further assist you with this. Thank you. *Nay
Hi John. Have you lodged a complaint http://bit.ly/EYFeedback for further investigation already? Our Guest Relations team will be in the best position to address your concerns. Thanks. *Ann
Hi there, please contact our support team on TwitterHelp or Facebook along with your booking reference for further assistance. Thank you. *Zoe
Hi Manju, we can see your ticket has been refunded, so you can request seat payment refund from our Call Centre. Thank you. *Zoe
Hi Muzzafar, please contact our support team on TwitterHelp or Facebook along with your booking reference for further assistance. Thank you. *Zoe
Hi Caro, I'd advise to log a case via http://bit.ly/EYFeedback , so that our Guest Relations Team can investigate what has happened and get in touch with you. *Ann
We are so sorry to hear your disappointment. Your input and the feedback is vitally important to us. Please share your experience with our Guest Relations team http://bit.ly/EYFeedback for further assistance. Thank you. *Zoe
Hi there, I'm afraid travel bank credits cannot be refunded. Allow me to explain that the credit is valid for two years from the date the credit was added to the account, you can make a booking for any date in the future as long as the credit is used before it expires and the ticket will be valid for another year from the date of issue. *Ann
That doesn't sound ideal. I'd advise to log a case via http://bit.ly/EYFeedback , so that our Guest Relations Team can investigate what has happened and get in touch with you. *Ann
Hi there, we are concerned to read your comments and would like to know more.
Please send us more details about your experience via http://bit.ly/EYFeedback, so that our Guest Relations team can review it and get back to you. If you need the booking assistance, please get in touch with our Contact Centre on the numbers available on this link: https://www.etihad.com/en/help/contact-us and a member of our Reservations Team shall assist you further. Thank you. *Ann
Hi there, sorry to learn about your phone communication with our contact centre. Please feel free to reach us via DM on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to assist. *Ann
Hi there. We understand your frustration. Please continue liaising with your case handling officer who is in the best position to address your concerns. *Ann
Hi Sharma. Please send us your details via the link here:http://bit.ly/EYFeedback, so that our Guest Relations team can look into this for you.*Ann
Hi there.
Allow me to explain that the credit has validity from the date the credit was added to the account. You can make a booking for any date in the future as
long as the credit is used before it expires and the ticket will be valid for
another year from the date of issue. The validity of the credit will remain the same if you refund this ticket back to the travel bank. Thank you. *Ann
Hi there. Thanks for getting in touch with us and sharing your experience of your recent travel. Please let us know if you have already shared this feedback with us through our feedback page?
https://www.etihad.com/en-ae/help/feedback
Please do not hesitate to get in touch with our Guest Relations team so they can investigate what happened on that day and get back to you. *Ann
Hi Adam, sorry to hear about your situation. Have you lodged a complaint for further investigation already? Please submit your details on
https://www.etihad.com/en-in/about-us/contact-us/feedback/
and our Guest Relations team will be in contact with you. Thanks. *Ann
Hi there, I am very sorry to hear the disruption to your travel plan. Have you maybe submitted your details via our website http://bit.ly/EYFeedback, so that our Guest Relations team can look into this for you. *Ann
Hi Yurl, sorry to hear that you didn't receive your baggage upon your arrival, and we can understand how stressful this can be. Please raise a claim with your last flight carrier (Qantas) and the team will look into it for you. *Ann
Hi there, we are sorry to hear about your experience. Since your claim has been raised with our team, please continue to liaise with them directly and they shall get back to you as soon as they can. Thank you. *Ann
