Hi Salimah, we are sorry to hear about your experience. Please feel free to write to our Guest Relations team through the feedback form in the link provided below and one of our officers will open a case for you to investigate it bit.ly/EYFeedback. Thanks! *Ann
Hi there. Since your purchasing contract is with a third party, please continue liaising with your travel agent who will be in the best position to assist you with the refund request. Thanks. *Ann
Hi Sultan, sorry to hear the disruptions to your parent's travel plan. Due to the current worldwide situation, sometimes our flight schedules may change as we always adjust our network to certain travel restrictions. Having said this, we'd be sure to take your feedback on board and use it to improve our products and services. Thank you. *Ann
Hi Helen, please feel free to reach out to us through our other social media platforms ( @EtihadHelp on Twitter) and we'll be glad to look into this further. Thank you. *Ann
Hi Kemal, sorry to hear your recent experience. Please feel free to send us more details through our other social media platforms ( @EtihadHelp on Twitter) and we will follow up with the AXA team for you. Thank you. *Ann
Hi there, I'm afraid the travel bank credits cannot be extended. However, if you are seeking other options, please submit your request via http://bit.ly/EYFeedback. Once you submit your feedback online, the system will send you a case number, one of the case officer will investigate your case and contact you. Thanks.*Ann
Hi Kemal. Please send us more details via http://bit.ly/EYFeedback, so that our Guest Relations team can investigate it and get back to you. Thank you. *Ann
Hi Harvey, please send us your case number via one of our Social Media channels(Twitter, Facebook or Instagram), so we can follow up with the team for you. Thanks. *Ann
Hi Rao, I can see that your ticket has been refunded and our team has tried to contact you about it, but they were unable to reach you. Please feel free to get in touch with our Contact Centre on the numbers available on this link: https://www.etihad.com/en/help/contact-us and a member of our Reservations Team shall assist you further. Thanks. *Ann
Hi Virendra. It appears that our baggage claim officer has responded to you and requested additional information. However, you did not respond. Feel free to send a DM to @EtihadHelp on Twitter, if you need further assistance. *Ann
Hi Davina. Please send us more details via http://bit.ly/EYFeedback, so that our Guest Relations team can investigate it and get back to you. Thank you. *Ann
Hello there, we're here to assist. Please reach out to us via other social media channels and provide us with more details, so we can arrange a call back. Thanks.
*Ily
Hi Mikey. We are concerned to read your comments and would like to know more. Please send us more details about your experience via http://bit.ly/EYFeedback, so that our Guest Relations team can review it and get back to you. Thank you. *Ann
Hi Mammen. Please get in touch with our Contact Centre on the numbers available on this link: https://www.etihad.com/en/help/contact-us and a member of our Reservations Team shall assist you further. Thanks. *Ann
Hi there. Please send us your case reference via DM to @EtihadHelp on Twitter, and we will do our best to help. *Ann
Hi Semara, I am sorry to read about what happened. Have you lodged a complaint via http://bit.ly/EYFeedback for further investigation already? Our Guest Relations team will be in the best position to address your concerns. *Ann
That doesn't sound good to us, Nadia. Your input and the feedback is vitally important to us. Please share your experience with our Guest Relations team https://www.etihad.com/en-ae/help/feedback for further review. Thank you. *Zoe
Hi Jaytan, please contact our Call Centre team or our media support team on Facebook or TwitterHelp for further assistance. Thank you. *Zoe
Hi Jonny, please contact our support team on Facebook or TwitterHelp for further assistance. Thank you. *Zoe
We are so sorry to hear your experience, Kunang. Please share your feedback along with your booking reference with our Guest Relations team https://www.etihad.com/en-ae/help/feedback for further investigation and if you need further assistance, please contact us via our social media support team. Thank you. *Zoe
Hi there, please contact our Call Centre team https://www.etihad.com/en-ae/help/contact-us or our support team on Facebook or TwitterHelp for further assist. Thank you.
Hi Frances, we apologize for the inconvenience caused. If you haven't received the soft charge, please contact our Call Centre team https://www.etihad.com/en-ae/help/contact-us and follow up the issue. The team will assist you accordingly. Thank you. *Zoe
We are sorry to hear your disappointment. Please share your feedback with our Guest Relations team https://www.etihad.com/en-ae/help/feedback along with your booking reference or ticket number to lodge a formal complaint, and the team will investigate this further. We hope to speak with you and working towards earning back your business. *Zoe
Hi there, please call your nearest Etihad Call Centre https://www.etihad.com/en-ae/help/contact-us or contact our support team on Facebook or TwitterHelp for further assistance. Thank you. *Zoe
Hi Terry, thank you for writing to us. We apologize for the inconevinece caused during your transit in Abu Dhabi. Your input and the feedback is vitally important to us and this will help us to improve our service and provide you with a superior experience while traveling with Etihad. Please share your feedback along with your ticket details with our Guest Relations team https://www.etihad.com/en-ae/help/feedback for further review. We hope to speak with you and working towards earning back your business. *Zoe
