Hello Aysha, I'm sorry to hear about your experience.
Please lodge a complaint via feedback@etihad.ae and the Guest Relations Team will contact you. *Isi
Hi Khurram, thank you for reaching out to us. I am sorry to hear you did not manage to fly on your original flight. Have you contacted our Guest Relations team regarding this already? If not, please send them all these details at feedback@etihad.ae, and they will look into it for you. Please do not forget to add your full name and 6 letters booking reference. *Sky
Hi Sarah, I am sorry to hear you did not arrive in time for your flight. Have you tried calling our Contact Centre for assistance? One change should be permitted free of cost to travel within 7days of the original scheduled date, however I am not sure if this will apply since you have missed the flight in the first place. Please find all the phone numbers here, and give them a quick call for that: https://www.etihad.com/en/help/contact-us.
Refunds would be as per ticketed fare rules. *Sky
Hi Nabil,
thank you for your message. I have followed up on this for you with the Etihad Guest team. They will look into this as soon as they can. *Sky
Hi Shahad, thanks for reaching out to us. I can see that the flight is completely fine, however as the ticket is a FlyNas one, you might not be able to manage the booking on the app. You will only be able to add the excess baggage at the airport. *Sky
Hi Malika,
I am sorry to hear that you have not received the meals you have requested in advance, and that the seat selected was not the Exit Row one. If you send us your full feedback on the Feedback section of our website, we will look into this for you. *Sky
Hi Martin. I am sorry to hear this. Please do send your full feedback to our Guest Relations team so we can look into what happened. You can use this link: https://www.etihad.com/en/help/feedback. They will get back to you. *Sky
Hi Mihai. Thank you for letting us know regarding this. Baggage usually passes through different areas of the aircraft and airport, so sometimes this may happen. Hope this will not be the case next time you travel with us. *Sky
Hi Anupam, we would have to agree with the Call Centre team, as that is the procedure for booking flights without a last name. When the family name is not available, we would need to enter the given/first name in the last name field, and the given name as FNU (First Name Unknown). LNU must not be used in the name field. *Sky
Dear Vamshi,
Sorry to hear that your bag has still not arrived. Please get in touch with us via our Social Media channels so that we can assist you further.
Thank you. *Rose
Dear Guest,
Please contact via our Social Media channels if you are still facing this issue, we will be more than happy to assist you.
Thank you. *Rose
Dear Steven,
Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Hello Bessil, I have checked our waiver and I can see that we do have a waiver in place for guests who were due to fly 18Oct to 31Oct.
Please call the Contact Centre regarding the refund. *Isi
Hello Ameer, I'm sorry to hear about your experience.
Please feel free to send your feedback to our Guest Relations Team via feedback@etihad.ae. *Isi
Hello Muhammad, please send your details to feedback@etihad.ae and the Guest Relations Team will contact you. *Isi
Dear Sharif,
Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Tyisha,
Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Milena,
We would like to thank you and your husband for choosing to fly with over the years and are sorry to hear about your experience. Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Yuri,
Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Aqeel,
Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Guest,
Please contact us via our Social Media channels so that we can assist you further with this.
Thank you. *Rose
Dear Diana,
Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Hell Clyde, thank you for your comment.
In which terminal where you at the Business Class Lounge? Was it terminal 3?
I like to forward your details to the airport to check it. *Isi
Hello, I'm sorry to hear about the trouble you are facing.
Please contact us via Facebook or Twitter to get this solved quickly.
Otherwise you can send us your booking reference here as well. *Isi
Hello Singa, I'm sorry to hear about the difficulties you are facing.
Please contact us via Facebook or Twitter to assist you quicker. *Isi
