Hello Sudhir, we have responded to your wife's comment before.
Let's keep the conversation in one thread. *Isi
Hello Iris, I can see that the refund was processed on 25 September.
It will take two weeks until it reflects in your account. *Isi
Hello Lacey, thank you for your comment.
Would you like to share more with us for the rest of your experience with us? *Isi
Hello Cath, thank you for your comment.
Please share your complaint with feedback@etihad.ae and the Guest Relations Team will look into your query to change the compensation. *Isi
Hello Hemal, please contact us via Facebook or Twitter to follow up quickly on this your payment. *Isi
If you like to lodge a complaint about the check-in experience please email feedback@etihad.ae. The Guest Relations Team will investigate it further. *Isi
Dear Jasjeet,
Please continue to liaise with our Guest Relations Team as they are already handling your case.
Thank you. *Rose
Dear Arth,
Thank you for your reply. The RQID number is mentioned in the subject line of all your correspondence from our Baggage Claims Team.
Thank you. *Rose
Dear Nibu,
Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Hello Rakesh, please send me your email address to check if your email has been received. *Isi
Hello Ady, I'm sorry to hear you were affected by the overbooking of the flights.
This is a very common practice as many guests are not able to reach their flights due to different reasons. Like this it can be ensured, that the aircraft is flying in its full capacity.
We apologise that you were not able to fly with your originally booked flight and appreciate that you accepted to fly later. Thank you. *Isi
Hello Nimmy, I have checked your booking LEBRZN and can see that the name correction fee was added to your booking. Even though you have not receive a receipt for it, it won't be possible to refund the fee to you.
I have checked the other two bookings and cannot advise why the wrong name was accepted by the Airport Team.
In order to avoid any additional fees, it's best that the names in the bookings always match with the passport. *Isi
Hello Manpreet, you have been it touch with us via Facebook and I can see that you reached DEL already where we assisted you with a solution.
Thank you. *Isi
Hello Bokamoso, I'm sorry to hear about the inconvenience you have faced.
Have you received your baggage by now? *Isi
Thank you.
I have found your case and can see that your case was created 29 September. It can take up to 21 working days for the Baggage Claims Team to get back to you.
If you haven't heard from them by 28 October, let us know and we follow up for you. *Isi
Hello Stephen, thanks for reaching out. I am sorry to hear that you and your wife did not receive the seats that you had pre-booked. I understand that this is not what you were both hoping for. In the case of an aircraft change, our teams try their best to re-accommodate guest's in similar seating, however, I regret that the change in seat left your wife feeling uncomfortable. Please do reach out to our Guest Relations team at feedback@etihad.ae to share the details for them to look into. Thanks. *Nic
Hello Nasir, thanks for sharing your feedback. We appreciate that all of our guests are hoping for a comfortable flight, and our teams try their best to ensure that our guests’ surroundings are as comfortable and harmonious as possible. I understand that having a fellow guest recline into your space is not ideal, however, in this instance we can only rely on other guest's situational awareness and respect for others. I am concerned to note that your wife burnt her hand during the flight and I hope that you sought medical assistance from the Cabin Crew team. Please do reach out to our Guest Relations team at feedback@etihad.ae so that we can look into this for you. Thanks. *Nic
Hello Kunal, thanks for reaching out. Here at Etihad Airways we have a strict baggage policy that we ask all guest to comply with. If your baggage for any reason does not fall within the baggage allowance, we give you the opportunity to re-pack or pay the applicable excess baggage fee. I regret that you were left unhappy with the assistance that you were provided at check-in on this occasion and will be sure to share your comments with the team. Thanks. *Nic
Hello Vamshi, thanks for getting in touch. I am sorry to hear that you arrived without your baggage. We understand that our guest's need their personal items when travelling and apologise for the delay. If your baggage has still not yet arrived, please do join us in a private message on Facebook or Twitter with your delayed baggage reference and we can look into this for you. I have noted that the service onboard was not quite what you were expecting and I will be sure to share the details with our Cabin Crew Performance team for their attention. *Nic
Hello Angi, thanks for reaching out. I am sorry to hear about your experience with our contact centre team and apologise that it appears to be taking time to refund your booking. If I can ask you to join us in a private message either on Facebook or Twitter, with the booking details and your personal contact details and we can follow this up for you. Thanks. *Nic
Hello Silham, thanks for getting in touch. If I can ask you to send all the details to feedback@etihad.ae we can certainly look into this for you. Thanks. *Nic
Hello Derek, thanks for getting in touch. If I can ask you to join us in a private message on Facebook or Twitter with all the details, we can certainly follow this up for you. *Nic
Hello Jeremy, please contact us via Facebook or Twitter to follow up quickly on your query. *Isi
Hello, I'm sorry to hear about your experience.
Our policy is very strict as many guests have abused this.
However, I do agree with you, that if applied, it should be applied to every guest.
Please do lodge an official complaint to our Guest Relations Team via feedback@etihad.ae. They will review it and contact your afterwards. *Isi
Hello Miladin, please lodge your complaint via feedback@etihad.ae. The Guest Relations Team will contact you. *Isi
