Hi Muralida. The Feedback website should have worked, but if you are still having issues with it, please email feedback@etihad.ae with your full feedback, 6 letters booking reference, full name, and email address. They will create a case for you and investigate. *Sky
Hi Kailash. Damaged baggage needs to be reported within 7 days of travel to our Baggage Claims team. Please email them at baggageclaims@etihad.ae with the following details:
Full name, booking reference, bag tag number, pictures of the damage, any receipts of the bag, if you still have them, along with your full feedback, and our team will look into it for you. *Sky
Hi Mohd,
Please report your damaged baggage within 7 days of travel to our Baggage Claims team at: baggageclaims@etihad.ae
Make sure you add your full name, booking reference, bag tag number, pictures of the damage, any receipts of the bag, if you still have them, along with your full feedback, and our team will look into it for you. *Sky
Hello Riya, I'm sorry to hear about your experience with the reward shop of Etihad Guest.
Please send us your details via private message on Facebook or Twitter and we can assist you quickly. *Isi
Hello Jane, I'm sorry to hear about your baggage.
Please send your details to baggageclaims@etihad.ae and the team will be able to assist you. *Isi
Hello Dieter, I'm sorry to hear about your and Karyanis experience.
Please fill out our online feedback form and the Guest Relations Team will investigate your insights and get back to you. *Isi
Hello Farooq, please email your details to retroclaims@etihadguest.com for the miles to be credited to your account. *Isi
Hello Dhuhu, I'm sorry to hear about your experience. Is there anything we can help you with? *Isi
Hello Rakesh, I'm sorry to hear about your baggage.
Please send the following details within 7 days after your flight to baggageclaims@etihad.ae:
· Damaged baggage report reference (PIR) e.g. MANEY12345
· E-ticket
· Passport copy
· Boarding pass
· Bag purchase receipt
· Baggage tag receipt(s)
Please note that you can only send up to three files at a time, in .jpg or .pdf format, and the total size of the email must not exceed 4MB. If you need to send more than one email, please always include your file reference number. *Isi
Hello Navin, your flight to Detroit was cancelled by the operating carrier. This means that this airline needs to provide you with accommodation until your next flight.
We do partner with several airlines. However, when an airline cancels a flight, the same airline will need to take care of the guest.
Thank you. *Isi
Hello Riya, please send us your details in order to follow up on it for you. *Isi
Hello Hany, thank you for your insights.
I'm sorry to hear that your preferred meal choice was not available anymore on board. Sometimes it does happen, that we are not calculating correct and then more guests than thought, are taking a certain meal.
We have removed the screens from our A320s to provide better seats with more comfort.
You can download the E-Stream app in advance and enjoy the entertainment system on your device.
We hope to welcome you again. *Isi
Hi Rakesh, baggageclaims@etihad.ae is the correct email address, please compress your supporting documents before send the email. And once our Baggage Claims team have received your email, they will contact you accordingly. Thank you for your patience. *Zoe
Dear Mujeeb,
As per our policy, our check-in will close one hour before departure, therefore any late arrivals will be classed as a "No Show." Nevertheless, this is not how our guests should be treated so please contact our Guest Relations Team via our feedback form online so that this can be investigated further.
Thank you. *Rose
Dear Abdulaziz,
We are sorry to hear about your recent experience. Our Guest Relations Team will be getting in touch with you directly via email.
Thank you. *Rose
Dear Vanessa,
Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Kinju,
Please contact our Baggage Claims Team directly via email: baggageclaims@etihad.ae
Thank you. *Rose
Dear Vanessa,
Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.
Thank you. *Rose
Dear Mohd,
Please contact your travel agency direct as they had control over your booking.
Thank you. *Rose
Dear German,
We are sorry to hear about your recent experience. Our Guest Relations Team will be getting in touch with you directly via email.
Thank you. *Rose
Hello Ana, I can see that your case officer has explained the resolution in all his emails. The case is closed. *Isi
Hello Laura, we are sorry to hear you were on board of the flight.
The inflight entertainment system has been turned off due to the smell you experienced on board. This was for safety reasons.
We hope we can welcome you on board again. *Isi
Hello Georgia, thank you for your feedback. We value your insights. *Isi
Hello Rojina, I'm sorry to hear about your experience.
Please forward your details to feedback@etihad.ae and the Guest Relations Team will investigate what has happened. *Isi
Kavink, please contact us via Facebook or Twitter and we can follow up on this for you. *Isi
