Hello Anas, I can see that you are already in touch with our Etihad Guest Team about your voucher. They will continue to assist you via email. Thanks. *Nic
Hello Gulafsha, kindly arrange to contact our team at lostandfound@etihad.ae for further assistance. Thanks. *Nic
Hello Lynn, sorry to hear that your baggage was delayed. We understand that our guests need their personal items when travelling and I apologise that it took some time to return it to you. I can see that you are in continued talks with your case officer and she has received your latest one that has been sent today. Kindly continue to liaise with the team for further assistance with your claim. *Nic
Hello Mehmood, thanks for reaching out. I can see that you are already being assisted by our contact centre team. If I can ask you to please provide them with the requested documents and they will investigate with our payment solutions team. Thanks. *Nic
Hello Surendran, sorry to hear that your daughter's baggage has been delayed. Please do join us in a private message on Facebook or Twitter and we can follow this up for her. Thanks. *Nic
Hello Michael, thank you for your comment.
Did you get the chance to check in the tape or is it still at AUH airport? *Isi
Hello Slariya, thank you for your comment.
Please feel free to share you feedback with the Guest Relations Team via feedback@etihad.ae. They will be able to assist you. *Isi
Hello Udhaya, please send us your details via Facebook or Twitter to follow up on the payment for you. *Isi
Dear Mir,
Please call our Contact Centre who will be able to assist you further.
https://www.etihad.com/en-ae/help/contact-us
Thank you. *Rose
Dear Gautam,
Please contact our Baggage Claims Team directly via email: baggageclaims@etihad.ae
They will investigate this and get back to you once it has been reviewed.
Thank you. *Rose
Dear Indri,
Please contact our Baggage Claims Team directly via email: baggageclaims@etihad.ae
They will investigate this and get back to you once it has been reviewed.
Thank you. *Rose
Dear Sheenee,
Thank you for sharing this with us. Kindly contact our Guest Relations Team via our Feedback Form online who will be able to look into this further for you.
Thank you. *Rose
Dear Guest,
Please contact our Baggage Claims Team directly via email: baggageclaims@etihad.ae
They will investigate this and get back to you once it has been reviewed.
Thank you. *Rose
Dear Vikram,
Please send us your RQID number so that we can look into this for you.
Thank you. *Rose
I have checked your case and I can see you have just responded to the case officer. Please bear with him, and he will get back in touch with you soon. *Sky
Hi Ana, may I please have your case reference number, to check the investigation? *Sky
Hi there, we're sorry to hear this. Please send us your case number and email address in a private message here or on one of our Social Media channels (Facebook, Twitter, Instagram), so we can assist you. *Ivy
Hi Samuel, this doesn't sound ideal and we can understand that you were looking for a different experience. We have checked your booking and we can see that our Check-in team at LOS advised you, that a visa for DUB would have been required. It's the passengers responsibility to ensure all relevant documents at the time of travel. The investigation about what has happened is taking place and your case officer will be in touch with you for more details asap. Thanks for your patience in the meantime. *Ivy
Hi Vinayak, we're sorry to hear this. Please email the bag tag number and your booking details to baggageclaims@etihad.ae. *Ivy
Hi Caroline, we would recommend you to email feedback@etihad.ae. Our Guest Relations team will investigate the refund of your booking. Thanks. *Ivy
Hi Jasjeet, we're sorry to hear that you are not satisfied with our services. Please email feedback@etihad.ae, so our Guest Relations team can investigate what has happened. *Ivy
Hi Terence, we're sorry to hear that you were not happy with the special assistance procedure during your flights with us. We can see that your case officer investigated your case carefully and replied to your concerns on 17 September. If you have further questions or queries about what has happened, please get in touch with your case officer directly. Thanks. *Ivy
Hi Angela,
Thank you for reaching out to us, and letting us know. We will most definitely pass on your feedback to the team in Toronto. *Sky
Hi Georgie, I am very sorry to hear this. We will definitely pass this feedback to our Crew, so they can be more careful in the future. Thank you for reaching out to us. *Sky
Hi Kristin, did you send us your full feedback on the Feedback section of our website, so our team could create a case for you? If you haven't done it yet, please do write us there, and they will look into it. *Sky
