Hello Ray, thank you for your feedback. We appreciate it.
We are sorry you are not satisfied with our baggage policy.
The baggage allowance is clearly mentioned as you correctly stated.
In order to keep the provided baggage allowance we need to make sure everyone is following this rule.
Thank you. *Isi
Hello Otre, thank you for your feedback.
If you like to lodge a formal complaint please forward your details to feedback@etihad.ae. Then our Guest Relations Team can investigate this further. *Isi
Hello Rendy, we are sorry to read your flight was cancelled which caused inconvenience with your onward connections. Please kindly send us the details about this along with your booking reference via the dedicated form on our website here: https://bit.ly/2AvIDhc or by writing to feedback@etihad.ae so that our Guest relations team can assist your further in this regard. Thank you. *Max
Hi Lakshmi, we can see that your case officer has replied to you on 8 April. Please refer back to them in case you require further clarifications regarding this case. Thank you. *Max
Hi Jose, we apologise for your recent experience with us and ask you to write to feedback@etihad.ae to investigate this further. We advise that you remove the photos of your boarding passes as these contain personal information. *Rose
Hi there, if you booked your ticket before the 31st of Jan, your baggage allowance remains the same as the old baggage rules, only those tickets booked after the 31st of Jan are applicable to the 40kg. This is stated clearly on our website. Thank you. *Rose
Hi there, we would like to hear more about your experience with us to investigate this further. Would it be possible to send us an email to feedback@etihad.ae regarding this? *Rose
Hi there, any items that are misplaced at Abu Dhabi Airport are handled directly by Abu Dhabi Police. Their contact details are +971 2 699 9999 and they work Sunday - Thursday: 7:30 AM - 2:30 PM Thank you. *Rose
Hi Kamila, we're sorry to hear about your situation. Please inbox us your booking reference as we'd like to take a closer look for you. You can also approach us on our social media channels e.g. Facebook or Twitter. Thank you. *Ari
Hi Karthik, our Baggage team have contacted you and requested some documents, could you please reply to their email? Thank you. *Zozo
Hi Jemsheer, our excess baggage starts from 2 kg only. That means even if you only exceeded 1 kg you would need to buy 2 kg excess baggage. Therefore the money can't be refunded. *Marc
Hi there, please send us your booking reference in a private message so that we can follow it up with our team. Thank you. *Marc
Hi Thomas, we are sorry to hear that. Please send us your booking reference and your email address in a private message so that we can investigate this case. Thank you. *Marc
Hello Erum, we are sorry to hear about the incident in Karachi Airport. We are taking this matter very serious. Please send us your email address in a private message so that our team can investigate this case and get back to you. Regarding the baggage allowance we can see that your mother had an allowance of 30 kg so it does not matter how many pieces she brought, but if she exceeded the maximum weight so that excess baggage had to be paid. Thank you for sharing it with us. *Marc
Thank you, Erum. We will lodge a complaint case for your mother and send you the case number to your email. *Zozo
Hi Khefafa, please submit your feedback along with the required details on our website through this link: http://bit.ly/1krWvM4 so that our guest relations team can review the case for you. Thanks *Bob
Hi Meenakshi, please submit your feedback along with the required details on our website through this link: http://bit.ly/1krWvM4 so that our guest relations team can review the case for you. Thanks *Bob
Hi Khaled, please send the complete details with your baggage file reference to baggageclaims@etihad.ae Thanks *Bob
Hi Pranav, we are sorry to hear about your bag. If your baggage is damaged you should claim it at the airport baggage services. You are only able to claim the damage online within 6 days from the time of your arrival. In this case we are not able to assist you further. *Marc
Hello, we are sorry to hear about the overbooking. In the case of overbooking a guest will receive a compensation voucher to be used with us on any other date. Please delete the photo of our staff that you have uploaded here on this site as this violates the privacy rights of our staff. Thank you. *Marc
Hi Girish, please send the details of this case along with all photos and your booking reference to feedback@etihad.ae so that our team can look into this case and get back to you. Thank you. *Marc
Hi Nagaraju, we're sorry to learn about this. We understand that disruptions are never easy for the guest. If you would like to share more details about your experience with us, please fill out the feedback form on our website https://www.etihad.com/en-ae/about-us/contact-us/feedback/. After submitting the form a case will be created for you and a case officer will get back to you as soon as possible. Thanks! *Ivy
Hello Mustafa, thank you for reaching out to us.
I can see in your booking that you were allowed to bring 2 x 23 kg with you.
How many pieces of luggage did you have with you?
We recommend you contact Jet Blue to complaint as they only checked your baggage until AUH instead of your final destination KRT.
Thank you. *Isi
Hello Victor, have you forwarded your claim request to BaggageClaims@etihad.ae? If not, please do so and attache your report.
Thank you. *Isi
We are sorry to hear about your experience with us. Please send us more details via private message so we can assist you. Thanks *Ikra
