Hello Umesh, I can see that your case is with our Guest Relations Team. They will contact you directly after your complaint was reviewed. *Isi
Hello Iammohan, please write your details such as booking reference to feedback@etihad.ae.
The Guest Relations Team can review your complaint. *isi
Hi Venki, we're sorry to learn about this. Thanks for sharing your case number with us. We can see that you are in correspondence with your case officer regarding what has happened and the compensation offer has been shared with you today. If you have further questions, please address them to your case officer directly. Thanks! *Ivy
Hi Betty, we're truly sorry to learn about this. We would recommend you to remove your Etihad Guest details and private information from the public page, in order to secure your data privacy. We can see that your email to our Retro Claims team has been received today and you shall have an answer asap. If you have any questions in the meantime, please contact us on one of our Social Media channels via private message. Thanks! *Ivy
We are sorry to hear about your experience with us. Please submit your feedback at http://bit.ly/2wF2jkp to elaborate on your experience so that our Guest Relations officers can look into your concerns and be in touch with you. Regarding your broken baggage, please send the details to BaggageClaims@etihad.ae . *Mia
Hi Betty, please provide us your email address so that we can see that you have claimed your mails within the time period of 6 months after the flight. If you still have the email please send it to socialmedia@etihad.ae Thank you. *Marc
Hi Iqbal, we have sent an email to our team to check if the Iphone has been found. If we have updates we will get back to you. Please delete the pictures that you have posted here as it contains personal information. Thank you. *Marc
Hi Sue, we are sorry to hear about that. Please send the details to feedback@etihad.ae along with your booking reference so that our team can look into this case. Thank you. *Marc
Hi Prasanna, we will send a follow up message to your officer to get back to you as soon as possible. *Marc
Hi there, we are sorry to hear that the phone has not been found. Our Crew is not able to look for the phones as they are leaving the plane shortly after the landing. Our cleaning staff will collect all items that were left on the plane and will hand them over to the lost and found. *Marc
Hi there, we will forward it again to our Etihad Guest Team to credit the miles. *Marc
Hello Madhuri, the website clearly asks for first name(s) and last name. The middle name belongs to the first names.
You can see it also on the picture shown.
Therefore, when the names from the passport don't match the booking a name correction fee needs to be paid. *Isi
Hello, I am sorry to learn that your baggage is delayed.
Please contact Egypt Air (MS) as they were your last carrier.
It's international agreement that always the last carrier is taking care of delayed baggage and its compensation.
Thank you. *Isi
Hello Rizwan, Etihad Airways is not flying from Bangalore to Hyderabad.
This flight was probably operated by Jet Airways.
They will assist you in re-booking as Jet Airways only has a certain amount of flights to HYD.
Also it's normal that the boarding gate closes 20 minutes before take-off. This ensures that the flight will take-off of time without a delay. *Isi
Hi Ganeshmada, this doesn't sound ideal. In order for us to investigate this further, please share your experience with us on our website under the tap "About us - Contact us - Feedback". After submitting the form a case will be created for you and a case officer will get back to you as soon as possible. Thanks! *Ivy
Hi Gavin, please send us your case number and your email address via private message on one of our Social Media channels, so we can assist you further. Thanks!*Ivy
Hi Flyby, we're sorry to learn about this. Please send us your Etihad Guest number and your email address to socialmedia@etihad.ae, so we can assist you. Thanks! *Ivy
Hi Hoda, we're very sorry to learn about this. We would recommend you to remove your booking reference from the public page, as it contains personal information. In order for us to investigate this further, please share your experience with us on our website under the tap "About us - Contact us - Feedback". Thanks! *Ivy
Hi Deep Kumar, we're sorry to hear about your situation. Please inbox us with your booking reference and we will escalate the upgrade for you.
Alternatively, you may also drop us an email at feedback@etihad.ae to elaborate on your experience and our Guest Relations team will be in touch with you.
Thank you. *Ari
Hi Arun, we have assisted you on Facebook & Twitter. Thanks. *Ari
Hi Elaine, thanks for sharing your review, we're sorry to hear about your situation.
Please send us a message on https://www.etihad.com/en-ae/about-us/contact-us/feedback/, and we will investigate further and be in contact with you. *Ari
Hi Lovababu, we are sorry to hear that. Please fill in this form on our website so that our team can investigate the case and get back to you. https://bit.ly/2hbH4AU *Marc
Hi Paul, we are sorry to see that your bag has been damaged. If you are not able to use our form online please send all the details along with your booking reference, your baggage reference number (PIR) and the photos of the damage to baggageclaims@etihad.ae Our team will look into the case and get back to you. Thank you. *Marc
Hi Gautam, thanks for contacting us. I am sorry to learn that you were affected by the cancellation of your flight back in January. We understand that our guests expect a reliable service and I regret that your travel plans were disrupted and you arrived without your baggage on this occasion. If you haven't already done so, I recommend that you share all the details, including your delayed baggage reference, booking reference and supporting receipts via the feedback page on our website, so that our team can look into your compensation request for you. Thanks. *Nic
Hi there, can you please send us the baggage reference (PIR) number? Thank you. *Marc
