Hi Ehsan1363,
We have contacted our team to check the status with them. We will let you know as soon as we know more. *Sky
Hi Minha. Please send us your booking reference and this feedback on one of our social media channels (Facebook or Twitter), and we will check with our Call Center if there is currently an investigation open regarding this issue. Thanks. *Sky
Hi Lakshmi, please send us the case number that you have received from the email that you have sent or send us your email address in a private message on one of our social media channels (Twitter, Facebook) Thank you. *Marc
Hi Asad, please contact the last operating airline with which you flew to Pakistan as they are responsible for the lost baggage. *Marc
Hi Zineb, if the train was part of your booking and you are not taking the train it is considered a No Show. Please send us your booking reference in a private message on one of our social media channels (Facebook, Twitter, Instagram) so that we can look into it. Thank you. *Marc
Hi Zineb, your ticket would have been cancelled due to a "No Show". Please send us a private message so that we can give you more clarification. *Rose
Hi Tahir, please send us your booking reference via private message so that we can take a look at this for you. *Rose
Hi Ruth, we are sorry for the stress caused due to the cancellation in this case. Please send us your Case number in a private message so that we can look into your case. Thank you. *Marc
Hi Bharadwaj, thanks for sharing your feedback. Please send us a private message with your phone number including the country code, so that we can put you in contact with our ticketing support to work on alternative rebook options for you. *Ari
Hello there, I am sorry to hear that you were not able to rest properly on your flight due to other guests.
We suggest in future it's best to approach the Cabin Crew. They will be able to assist. *Isi
Hi Lakshmi, we are sorry to hear that you have not yet heard back from your officer. We will send a follow up for her to get back to you as soon as possible. *Marc
Hi Lakshmi, we are not able to advise the exact time when our officer will get back to you but we have sent another follow up. Thank you for bearing with us. *Marc
Hi Ashok, we're sorry to learn about this. We would recommend you to remove the documents form the post, as it contains personal information. Please send your booking details and your complaint to feedback@etihad.ae and our team will create a case for you, to investigate this further. After sending the email a case officer will contact you. Thanks! *Ivy
Hi, this doesn't sound ideal. Please send us your Etihad Guest number in a direct message on Twitter, so we can follow up the missing miles for you. Thanks! *Ivy
Hello Deval, your cabin baggage allowance is 7 kg and you can bring a personal item of 5 kg on top which could be a laptop bag. Please send us your booking reference in a private message so that we can investigate the case. An officer will then get back to you after the investigation. Thank you. *Marc
Hello Mr. Aneesh, we are sorry to hear your family was affected by a delay.
We hope everything worked out and they were able to fly out after all.
Let us know if you need any further assistance. *Isi
Hello Karthik, thank you for reaching out to us.
We will ask our Baggage Claims Team to reach out to you regarding your claim. *isi
Hello, thank you for reaching out to us.
Please forward your complaint to feedback@etihad.ae. Then our Guest Relations Team will review your case and contact you accordingly. *Isi
Hello Elizabeth, we are sorry to hear you are affected by the route suspension.
Please get in touch with the Contact Centre. They will be able to assist you with re-booking and also with booking of seats. http://www.etihad.com/en-ae/about-us/contact-us/our-offices/ *Isi
Hi Jennifer, thank you for reaching out to us here. We are not able to compensate the guests for expenses occurring to guests due to their new travel itinerary, as we are not in the position to proof if guests booked the cheapest option available etc. We understand your frustration about the processing time of the refund, however we have many guests who are affected by the refund, which we are not able to refund all in one day. The rerouting option or the refund option are what we can offer you in this case and we apologize for the inconvenience. *Marc
Hello, we are sorry to hear about that. Please send us your baggage reference (PIR) number in a private message so that we can follow up for you. Thank you. *Marc
Thank you, we will forward your details to our Etihad Guest Team to credit the miles for you. *Marc
Hello Ajamil, we are sorry to hear about that. Please send the details of your experience along with your booking reference to feedback@etihad.ae If you have not yet received your bags please send us the baggage reference number (PIR) number in a private message so that we can look into it for you. Thank you. *Marc
Hello Gaurang, thank you for your comment.
For which flight have you checked-in?
If you like to lodge a formal complaint please send your details to feedback@etihad.ae. *Isi
Hello Govinds, thank you for reaching out to us.
Please send us your booking reference or case number in order to check your baggage allowance. *Isi
