Hi there, can you please send us your Etihad Guest Number in private message to check with our Etihad Guest Team for you? Thank you. *Marc
Can you please send us your booking reference to socialmedia@etihad.ae? Thank you. *Marc
Hello Vivik, when you miss don't show up for a flight, all flights afterwards will be cancelled automatically. *Ela
Hello Andrew, we are sorry you were not aware of the fare policy when you booked your ticket.
The fare rules are always shown when one books online.
We suggest you get in touch again with the Contact Centre if you like to change the booking to the last possible date in May 2018. *Ela
Hello Vineeth, you may provide us your email address and we will check if the Baggage Claims Team has received your complaint. *Ela
Hello Tanu, we are sorry to hear this. Please forward your details to baggageclaims@etihad.ae. They will be able to assist you. *Ela
Thank you Rajni for following up on your case. We will send a reminder to your case officer to get back to you and to process the refund. *Marc
Hi Deborah, Changing the date of travelling will be subject to the fare rules of your ticket and the availability of lowest fare on the date which you want to change it to as prices varies between business class fares, You may email us your ticket and full contact number on socialmedia@etihad.ae so that we can ask our colleagues at the contact centre to get in touch with you for assistance. Thanks *Bob
Dear Sijlo,
We apologise for the experience you have had before your flight with us. We have arranged a call back from our Contact Centre to contact you regarding this.
Thank you. *Rose
Dear Vineeth,
We can see that your Baggage Claim has been received and is currently being processed. Your RQID number is 594678.
Thank you. *Rose
Dear Mavunde,
We are sorry to hear about your experience on board with us. Would it be possible to send us an email to socialmedia@etihad.ae with your booking reference please?
Thank you. *Rose
Hi Amr, we are sorry to hear about your experience. We apologise for the delay that has caused you a 6 hours layover in the airport. 45 minutes can be enough to do a transit however to be sure that you would not be No Show you were rebooked on a different flight. We can only provide hotel accommodation if the layover will be longer than 6 hours. Can you please send us your experience again with your booking reference to feedback@etihad.ae so that we can investigate the case further? Our case officer will then get back to you. Thank you. *Marc
Hello Raghav, we are not fully sure we understand your issue. Kindly write us on Facebook, Twitter or SocialMedia@etihad.ae to clarify and assist you. Thank you. *Ela
Hi Nihal, we are sorry to hear about that. Can you please send us your experience with your booking reference to feedback@etihad.ae so that we can investigate the case? An officer will then get back to you.
Thank you. *Marc
Hi Kishore, we are sorry to hear about this. In case your flight was operated by Etihad Airways kindly share your feedback with us, so we can open a case for you. Therefore please click on the following link: https://www.etihad.com/en-ae/about-us/contact-us/feedback/. *Ivy
Hello Nisha, we are sorry to hear about your experience. Please forward your feedback to us via https://www.etihad.com/en-us/about-us/contact-us/feedback/ and our Guest Relations Team will review what has happened. *Ela
Hello Rals, please find below as per our website regarding carry-on baggage:
You may prefer to carry a small cabin bag. This bag must fit into the overhead storage within the cabin or below the seat in front of you in our economy class. The dimensions including any wheels, handles or pockets must not exceed 115cm (50+40+25), equivalent to 45 linear inches. If your bag exceeds the set limits, you will be asked to check your baggage into the hold and additional baggage charges may apply.
Personal Items:
In addition to your cabin baggage, you may carry one personal item. A personal item is typically your small purse, clutch, camera-bag, stuffed toy or food bottles for your children, or a blanket. Remember that you can only carry one small personal item.
Your laptop shall be placed either in your carry-on baggage or in your personal item and will account as part of your cabin baggage allowance. When travelling with your camera bag, the bag should only contain your camera with a lens and required accessories - such as a charger. For security purposes, your camera bag should not contain any other items (e.g. spare set of clothing, food items or other personal items) and must not exceed 5 kg.
Examples of other items considered as Personal Items:
Travel accessories (such as blankets, wraps and leg-rests)
Infant carry basket, carry cot or seat-booster
Infant food and toiletries
Document holder or briefcase
Umbrellas or walking sticks
Binoculars
This means that if you take a laptop bag with you it's included in the 7 kg as the laptop is not considered as personal item. We hope this helps clarifying it. *Ela
Hi Edgardo, we are sorry to hear about your damaged bag. As our officer has advised you we have the 7 days policy, that you have to report the damage within 7 days. Seven days should be a sufficient time to detect a severe damage. Unfortunately if the damage is only reported after 7 days we can not assure that the damage has been caused by us. Please send us your case number from the correspondence with your officer to our social media channels. We will have a look into your case again. Thank you for your understanding in this case. *Marc
Dear Rajni, we have asked our team to contact you once again. *Ela
Hi Hasna, we are sorry to hear about your delayed luggage. Please find the phone contacts of our Karachi baggage team here: http://bit.ly/29hv2lG / You may contact the team for the most up to date information about your baggage. If you would like to lodge an official complaint about your experience while flying with us, please do so via the dedicated form on our website here: http://bit.ly/2AvIDhc Thank you. *Max
Hi Deborah, can you please share with us your case number so that we can look into it for you and assist you? *Max
Hi there, we are sorry to hear about that. This is not how we expect the service of our ground staff to be. We are striving to deliver excellent service to our guests. Please fill out this feedback form on our website so that our case officer can investigate the case. https://www.etihad.com/en-ae/about-us/contact-us/feedback/ After the investigation our officer will get back to you. *Marc
Hi Chandra, could you please provide us your Etihad Guest account via inbox message? We will look into it for you. Thank you. *Zozo
Thanks Chandra, we can see from your interaction with the Etihad Guest team, that they have advised you to write to Guestinformation@etihadguest.com for re-activation of your account. We can see that you have already sent a message to them today. Kindly allow them a little time to assist you with re-activation. Thanks *Nic (INTR [protected])
Hello Gihan, we are sorry to hear that you felt discriminated.
It's our policy that the carry-on baggage can weight maximum 7 kg with the dimensions of 115cm (50+40+25) plus hand bag.
We understand that one thinks that when they travelled before with the bag, it should be fine. However, each airline has other limitations and when travelling with different carriers it's always good to check all of their allowances to ensure one is good to travel. Therefore we won't be able to meet your request to compensate the charges for the baggage.
If you like to complaint about the behaviour of the staff member you may do so via https://www.etihad.com/en-ae/about-us/contact-us/feedback/. *Ela
