Hi Deepak,
Apologies, it seems that we have missed your message. Are you still in need of assistance? Can you send us your email address so we can check our system? *Sky
Hi there. Can you please let us know where you have sent the email? If you could send us your email address, we will check our system for you and see if there is any update. *Sky
Hi Lyle.
Thank you for sharing your feedback with us. Have you already lodged a formal complaint about this? If so, do you have a case number we can check for you? *Sky
Hi Essam.
Have you already contacted us via email for a complaint regarding this? Do you already have a case number? If not, and you would like to file a complaint, kindly send us your feedback, email address, booking reference or ticket number and full name to socialmedia@etihad.ae . We will investigate on what happened and get back to you accordingly. Thank you. *Sky
We understand you are disappointed with the situation.
We agree that a new ticket might be cheaper than changing an existing one. When you change the flight a fare difference charge and date change fare will apply. This means that your initial booking was made on a certain fare, however when you request the change, the same fare might not be available anymore, hence the booking will need to be moved on the next available fare. Also the date change fare will be added to this, and in this case, the no show fare. *Sky
Hi there.
If you would like for this case to be reopened, please reply back to the last email you have received from your case officer, so he/she can have a look into it. Thank you. *Sky
Dear Nevis,
We have replied to your previous review. Thank you. *Sky
Hi Lyle. We can see our team is currently looking into your case. Please bear with them. They will get back to you as soon as possible. *Sky
Hi there. Please send us the ticket number and phone number where you or the guest can be contacted, so we can ask our Reservations Team to give you a call and double check that for you. *Sky
Dear Jamsheer, we are sorry to hear about your damaged baggage.
Kindly send within 7 days after your arrival your details such as pictures of the damaged baggage to baggageclaims@etihad.ae. They will review your case for compensation. *Ela
Dear Mukesh, we are sorry to hear about your missing belongings. Kindly forward us your PIR file reference which you received when you reported it missing to socialmedia@etihad.ae. Then we will be able to assist you further. *Ela
Dear Vinutan, we are sorry to hear about your experience. Kindly send your full feedback including your booking details to feedback@etihad.ae. Our Guest Relations Team will then be able to investigate this further. *Ela
Hi Lock.
Thank you for letting us know about all this. We have checked our system and have not seen any lodged complaint under that email.
We would like to file one now, so we can investigate on what happened.. We just need your ticket number or email address in order to do so.
Please send it to us and we'll proceed. *Sky
Hi Michelle, thanks for reaching us here. Please provide us your booking reference or ticket number along with your train ticket receipt to socialmedia@etihad.ae, as we'd like to create a case to review your concerns. If you have lodged your feedback already, kindly let us know your
case number and we will follow up for you. We look forward to hearing from you, thanks. *Ari
Hi Dirce, thanks for sharing your recent flight experience with us. We can understand your disappointment of not being able to travel on your
booked flights. Could you send us a private message with your email address so we can investigate what has happened at Venice airport and provide you with an update? *Ari
Hello Lalitha, we are sorry to hear about your missing baggage. You will need to contact Maylaysian Airlines (MH) as they were your last carrier and responsible for your baggage. *Ela
Hello Hamad, we are sorry you were not aware of the benefits of the fare you booked.
However, we just checked it ourselves and once you click the fare you choose, immediately a drop down appears with all allowances for every fare such as baggage allowance. Attached you find a screenshot of the same. We hops this helps for your next booking with us. *Ela
Hello Sanjukta, we are sorry that you felt our Cabin Crew misbehaved. However, it's in our policy to ask the guests to delete pictures if the Cabin Crew is not comfortable with it as not every person likes it. Thank you for your understanding. *Ela
Hello, please forward your complaint including your booking reference to feedback@etihad.ae and our Guest Relations Team will review it for you. *Ela
Hi there, you will need to check with your Travel Agent as they can only change it for you.
Furthermore the charges are not necessary changing fees. It's the price difference for the new ticket. *Ela
Hi Anchalee, thanks for contacting us about your recent travel from London to Delhi. We understand that due to a medical emergency onboard your flight, this caused a delay to your departure resulting in you missing your onward connection. We certainly appreciate that this must have been disappointing for you, however we are sure you understand that our guests health and safety is of the utmost importance to us. We do try to re-accommodate guests who have been displaced by delays and cancellations wherever we can, however, in this instance as your connecting flight was not booked in conjunction with your Etihad Airways ticket, we ask you to make your own arrangements for your onward travel. We can see that the team have already provided you with a delay confirmation letter, you may use this to make a claim on your travel insurance. Thank you for your understanding. and we hope to see you onboard again soon. *Nic
Hi Karthikeyan, thanks for getting in touch with us. Can you kindly clarify the nature of your feedback? Thanks *Nic
Hi Rajni, thanks for writing to us about the damage sustained to your baggage earlier this year. Having investigated your feedback we can see that you are being assisted with your case by the Manager of Baggage Claims and have since been offered a reimbursement of 55GBP. For further assistance and information, kindly continue to liaise with the baggage claims team under the baggage reference claim number previously communicated to you. Thanks. *Nic
Hi Lock, we are sorry to hear about that experience. We will investigate this case and you should hear from our team soon after the investigation. Thank you for bearing with us in the meanwhile. *Marc
Hi Chandan, we are sorry to see that your baggage has been damaged. Please submit the pictures along with your booking reference to baggageclaims@etihad.ae to claim for a compensation. Thank you. *Marc
