Hello Kapil, we are sorry to hear about your baggage. In order to check the status we need your PIR file reference (DELEY12345) or bag tag number (607EY123456). Thank you. *Ela
Hi Adam, we are sorry to hear about the issue with your bags. Can you please send us your PIR Number that you have received when you filed a form that the bags are missing? You can also reach us 24/7 on our social media channels on Facebook, Twitter and Instagram. Thank you. *Marc
Hi Marjan, we are sorry to hear about this. Can you please send us your contact number and a good time when we can reach you in private message? We will call you back to sort it out with you. Thank you. *Marc
Hi Rajni, we are sorry to hear about your experience. Can you please send us your Case number so that we can follow up with our team? Thank you. *Marc
Hello Hasan, you can certainly send us your case number but we are unsure if we can still assist when you complaint is almost two years old.
Please forward us your details and we will check it for you. *Isi
Dear Rajni, we can that under your case 596717 you have responded to your case officer. She has received it and will get back to you shortly. *Isi
Hi Rajni, we are sorry that we missed that we had a conversation with you before here in this forum and that we kept asking for your reference number. However we can see your conversation with your officer and that she responded to you last time three weeks ago. We will once again send a reminder to her to get back to you as soon as possible to solve the issue. It would be great if you could send her the form as she requested since it is a private email address only of Etihad Airways so it is a secure way to send your details as we have a strict data protection policy. We apologize for the inconvenience caused. *Marc
Yes we are able to see the conversation. We have reminded her again to go through it and to get back to you. Please send us a message again in case you don't receive an answer or there is a misunderstanding. We are looking forward that we are able to solve the issue for you. *Marc
Hi Natalie, thank you for reaching out to us and sharing your feedback with us. First of all we are happy to hear that in general the flight i.e. the Service on board was a good experience for you, however we are sorry to hear that you were disappointed with the food on board. Regarding the bags, we are sorry to hear that you have not been allowed to bring it on board. Indeed we have the dimensions that you have mentioned in our rules and they should be observed by our guests. Exceptions can't be made, however in general our staff will allow you to bring the bags on board if the total dimensions don't exceed 115 cm even if the single dimensions are not exactly fitting. Please share your experience again with your details by filling out our Feedback Form on our website here and we will investigate the case. https://www.etihad.com/en-ae/about-us/contact-us/feedback/ Thank you. *Marc
Hi there, thank you for reaching out to us. We are sorry to hear that your miles have not been credited to your account yet. Since the flight was 9 months ago in general you can't ask for the miles to be credited anymore as it is possible maximum until 6 months after the flight. However since you have mentioned that you wrote to us many times and most likely also within the range we will check it for you. Please reach out to us on our Social media channels on Facebook, Instagram or Twitter to send us your booking reference or ticket number, and the Interaction Numbers of the confirmation emails that you have received in a private message. We don't advise you to share the details here as they are private. Thank you. *Marc
Dear Rajni, we can see that your case officer responded to you on 31 December 2017 and asked for the bank details. After this we cannot see a response from you. Kindly get back to your officer to proceed the payment. Thank you. *Isi
Dear Shezly, we have forwarded your details to our Guest Relations Team. They will contact you directly to your case. *Isi
Dear Syed, we are sorry for your belonging. However, we always advise to not have valuable items in the checked-in baggage.
We can see that the case 523166 was created for your query and the details were forwarded to the team in KHI. We apologise that they never got back to you. We will check with them and ask them to get back to you. *Isi
Hello Neena, this sounds odd. If you like you can write us your request including your booking reference to SocialMedia@etihad.ae and we will try to help. *Isi
Hi there, we can see in our system that Ms. Mary Jane has sent you an email on December 31st. She asked you to fill out the form with all the details to process the claim. Please check in your spam folder too if you have received it there. We can also see your email correspondence from January 5. We will send them a reminder again to send you the email again but please check if you have received it in your Spam folder. The date is December 31st. *Marc
Hi Sylvia, thank you we have forwarded the details to our Etihad Guest Team to credit the miles. *Marc
Hi there, we are sorry to hear that you have not received a response from our Guest Relations Team and that you faced this issue on the check in. We will again forward this to our team to review it and to get back to you. This can take a few days. You should then receive a Case number and our officer will get back to you. Thank you. *Marc
Hi there, we are sorry to hear about that. Can you please send the details of your case along with your booking reference to feedback@etihad.ae so that we can look into the case and get back to you? Thank you. *Marc
We understand your frustration in that matter and we accept if you say that you have not received the emails. As I have written before we have again told them to send the email again and we can also see the email that you have sent to our baggage team afterwards. They will correspond with you again. This was just a measure to ensure that you have not accidentally missed the email that we have sent out, as we can see that is has been sent. However there can be multiple reasons why you have not received that email. We are looking forward that this issue will be resolved by our team soon. *Marc
Hi Zohaib, thank you for sharing your feedback with us. We are sorry to hear about your experience. Please send us an email with your booking reference and the pictures of the damage to baggageclaims@etihad.ae to claim for a compensation. Thank you and we apologize for the inconvenience. *Marc
Hi there, we are sorry to hear about that. Please send all the details and documented proofs to our team. The email address is baggageclaims@etihad.ae Our team will review it and get back to you then. Thank you. *Marc
Hi there, our team in JFK is still trying to reunite all our guests with their bags. We will forward your details to our team in JFK to process it for you and to send your bags to Cape Town. Thank you for bearing with us. *Marc
Hi there, we are sorry to hear that. Please write all the details of this case along with our booking reference to our email address feedback@etihad.ae so that we can investigate the case. Our team will then get back to you. We apologize for the inconvenience. Thank you. *Marc
Hi Syed, we are sorry to hear that you have not had a response from them. We will forward it again to our team to get back to you as soon as possible. *Marc
Hello Vishwakant, we are sorry to hear about your delayed baggage. Unfortunately there is no report for your baggage why we can't find any information in the system about it.
You may send us your booking reference to socialMedia@etihad.ae in order for us to check the stations you were travelling to find your baggage. *Isi
