Lindsay,
We let your former community manager know there is still some confusion on your end over your security deposit, someone should be following up with you shortly.
Lindsay,
You will be receiving a certified letter for our legal team in regards to your security deposit, there is nothing more we have to discuss with you, so please wait to receive the letter in the mail which will deliver any additional information needed on your end.
Thank you for your post. Unfortunately, rent, including lot rent, is subject to increase along with all other things in life: gas, food, etc. Rental increases are determined by a combination of things such as an increase in the cost to operate, property taxes, etc. We do apologize you are unhappy with the increase, but let us know if there are any specific issues or concerns within the community that we could look into and work to improve on for you. Should you wish to discuss any other concerns please reach out to our Resident Relations Department at 844-280-2203.
Tammy,
Thank you for your post. Please contact our Resident Relations Department at 844-280-2203 and they can assist you with your questions and concerns.
Thank you for your post. We understand that over a week ago you went into your community office to report your broken screen door at which time maintenance went to your home and cleaned up all of the broken glass. Your replacement screen door is currently on back order, but it has been ordered. We apologize for any inconvenience, but your community management should have your new screen door installed as soon as possible upon its the arrival of the shipment. Should you have any additional concerns please call our Resident Relations Department at 844-280-2203. Thank You.
Karena,
Regardless of if you are signed up for Electronic Fund Transfer, the community will provide you with a statement of your monthly rent due so that you know how much will be withdrawn and so you have the monthly statements for your records. Should you be uninterested in the statements feel free to dispose of them, but the community will continue to deliver statements to all residents regardless of payment method to ensure all residents are aware of their monthly expenses. Have a good day and please feel free to direct any additional questions or concerns to our Resident Relations Department at 844-280-2203.
Thank you for your post. Please contact our Resident Relations Department at 844-280-2203 and provide them with you community name, your name and contact phone number and they can look into your concerns and follow-up with the appropriate management team members.
Ashley,
Thank you for your post. We are sorry to hear of the inconveniences you faced, but we are happy to inform you that your refund check is being mailed out tomorrow via UPS Overnight delivery to the forwarding address you provided the community. You should have the check in hand Wednesday, November 14th. Again we are sorry for any inconvenience you encountered.
Dawn, We have spoken with the community and regional management team of Cloverleaf Village. It is our understanding that all of the maintenance concerns you have brought to the community managements attention have been resolved. Specifically the following were addressed: the ant issue when when you first moved into the home- your management had the pest control vendor over several times to treat for the ants which resolved the issue; when you were still unhappy you spoke with the Regional Manager - she and the community manager decided they would offer to transfer you to a new home that was moved into the community, you were showed the new home, but you said it was to small for your family and you would just stay where you were until the community got a bigger home; you requested an additional handrail be installed on your deck - the community installed the handrail; you requested the exterior of your home painted - the community management told you that might be a possibility, but that it couldn't occur until Spring because it is already too cold now to paint the exterior of the home. The community management team hadn't heard from you again until rent was due and you told them you wanted to pay it at the end of the month, however the community must follow the same payment practices with all residents and rent is due on the 1st, any outstanding balance could face eviction. Please follow-up with your community management should have any new maintenance requests, but to date they have resolved all requests you submitted to them. You can reach our Resident Relations Department at (844) 280-2203 should you wish to contact them.
Melissa,
Thank you for your post, we forwarded it onto the appropriate team members and we understand the Field Manager for your community contacted you and thoroughly explained the Community Guidelines in place and gave you a few options in regards to working through this particular guideline that has been introduced into the community. We appreciate your residency and please do not hesitate to contact our Resident Relations Department at 844-280-2203 with any additional questions or concerns.
Thank you for your post, we would like to look into your specific concerns, please contact our Resident Relations Department at 844-280-2203 and someone can assist you.
Thank you for your post. We take allegations of this nature very seriously and we would like to look into your concerns further, please contact our Resident Relations Department at 844-280-2203 at your convenience and someone will assist you.
Thank you for your post. We value each of our residents and we would like to look into this further, please contact our Resident Relations Department at 844-280-2203 and they can assist you.
Cynthia,
Thank you for your post. We apologize for any inconvenience, but we do understand you were able to connect with the Regional Manager of your community today and she was able to go over your concerns and let you know your concerns are being addressed although it may take some time to get to the resolution. We appreciate your residency and encourage you to reach out to our Resident Relation Department any time with concerns or questions at 844-280-2203. Thank You.
April,
Thank you for your post, we appreciate you bringing these concerns to our attention. In order to receive the fastest response and resolution please contact our Resident Relations Department at 844-280-2203 or you can email yesicanhelp@yescommunities.com and our Resident Relations Department will assist you.
Mr. Wriston, We understand you spoke with the community manager at the office and the manager assured you that not only would the said employee not violate your privacy in this way, but that she is not even in contact with the brother in question.
It was discussed when you first moved in and the manager went over the privacy statement included in your lease packet that the community doesn't share residents information with anyone.
We understand you assured the community manager that no disturbances have happened on the property, nor have you been contacted by the ex. We appreciate your residency and privacy and we wish you the best living within our community. Should you have any additional concerns please reach out to our Resident Relations Department at 844-280-2203.
Mark,
Thank you for your post. Please contact our Resident Relations Department at 844-280-2203 and they can assist in providing you more information on the status of your security refund deposit.
Brandon,
Thank you for your post. If you wish to contact our Resident Relations Department to discuss your concerns please do so at 844-280-2203 and they can assist you. In regards to payments, payments are submitted as they are collected and residents do not incur late fees should the community be delayed in actually depositing the rent after it was collected. If you incurred a late fee you do not feel is justified please notify our Resident Relations Department.
To whom it may concern,
Thank you for your post, if you can provide the community name we would be happy to look into this further. You can also contact our Resident Relations Department at 844-280-2203 and they can assist you.
We are happy to hear that you were able to discuss the matter with your community management and that all is resolved.
Charesse,
If you have further comments or concerns please call our Resident Relations Department at 844-280-2203 or you can email them at yesicanhelp@yescommunities.com this forum is not the proper place to have a back and forth dialogue on payment questions or concerns. Thank you.
A Resident Relations Coordinator is set to contact you to reiterate everything you all discussed yesterday.
Mike,
Thank you for your post. We appreciate the dedicated and work you put into keeping your lot and home in pristine condition, your efforts have not gone unnoticed. That being said, the community is working tirelessly to improve the community appearance. They have an extra dumpster available for residents to throw away large items and the community manager drives the community several times a week to issue out violations if needed. She drove the community yesterday and wasn't able to spot all of the violations in the photos you provided, so it seems as though many of the issues have already been taken care of to date. For the violations she did spot, she spoke with the residents to ensure the violations would be remedied as soon as possible. We appreciate the pride you take in home and we hope to get all residents of the community onboard to take the same pride in their homes and lots so the overall community appearance just continues to improve.
Please contact our Resident Relations Department at 844-280-2203 and our team in the home office at Denver, Co will be able to assist you with your additional concerns.
You are welcome, have a good evening.
