Isamar,
We apologize for the inconvenience, the security refund deposit was not properly entered in our systems which caused it not to be paid in a timely manner. That being said, we are mailing the check out Overnight UPS to the address you confirmed via email so that you will be receiving it tomorrow. Again we do apologize for the inconvenience.
The community manager of Village Green just visited the home site to inspect the trees and there is indeed one dead tree that the community manager will get removed as soon as she receives bids from contractors and is able to schedule the removal. There are additional larger tree that are still alive and those will not be removed because they are living and in good condition all around. We do believe this issue has been resolved at this time.
Brandy,
We understand that in addition to this complaint you also emailed your community management directly and she did work to resolve the issue right away. She spoke with both the adult son of the home violating the parking policy on 6/26/18 and also spoke with the mother of the home on 6/27/18. The parking issue was resolved and to the community managements knowledge has not reoccurred. The community manager emailed you back to let you know she did speak with the resident about the parking violations and all was resolved on 6/27/18 within 12 hours of your email to her. In the future please give your community management time to respond to any phone calls or emails before you leave an online complaint. Your community management team handled this concern in a very timely manner, within 12 hours of you reporting the issue, so there was no need to leave a complaint of this nature. You can also feel free to out to the Resident Relations Coordinator at YesICanHelp@yescommunities.com or call her at 303.483.7300 and press 1. Thank You.
Thank you for these details. We do apologize that a previous community manager dropped the ball on your security deposit refund, that being said the new community manager is working diligently with our accounts payable department to get your refund approved and printed out. Your refund check is set to be shipped out overnight UPS on Thursday and you will receive to the address you provided Friday, July 13th. Again we do apologize for the inconvenience.
To whom it may concern,
We will need know the name on the lease in order to look into these concerns at Highland Acres.
Nelly,
We understand your community manager changed your old account on file for electronic fund transfer to your NEW account 3 weeks ago. When your July rent attempted to electronically transfer from your NEW account there was non-sufficient funds which is why there is currently an additional fee on your ledger. The community manager already let you know that if you could go to your bank and provide the community with proof that you indeed had sufficient funds and it was an error than the community will void the fee. You haven't yet brought the community any proof of sufficient funds at the time your rent withdrawl was attempted so until you do so that fee will remain on your ledger and you will need to pay that balance or face penalty for a balance on your ledger.
Teresa,
We are happy to hear your current management team was able to address your concerns and that they have been providing you with great customer service which is our company's expectation of all team members. Should you have any future concerns please feel free to reach out to our customer service department at YESICanHelp@yescommunities.com.
Chantel,
Thank you for your post. We understand you have a meeting with your community manager scheduled for this evening to go over all of your concerns. But please know your new appliances are scheduled to be installed tomorrow, the bask door will also be installed tomorrow and the community does acknowledge the delivery of the door took a long time to arrive and they apologize for that inconvenience. The community didn't see any infestations prior to your move-in, however the will be spraying your home again this coming Friday for the 3rd time in hopes of remedying the situation once and for all. We do apologize for any inconvenience and should you have any additional concerns please do take them up with your community manager during your appointment this evening. Thank you for your residency.
Thank you for your post, we are sorry to hear about your recent health issues and your concerns with your community. The district manager, Kerrie, has attempted to contact you and has left you voicemails and sent some text messages in regards to your recent concerns. Please call her back as she has updates in regards to your late fee and has a couple options for obtaining a shed to offer you as well. We apologize for any inconvenience and wish you a speedy recovery in regards to your health. Thank you for your residency.
Tracy, We understand that you bought your home at the end of March 2018. The community had your home leveled in April 2018s shortly after the closing. Your water pressure issue started after the home leveling and the community has had their maintenance team, master plumbers and various office staff visit your home on multiple occasions in attempts to get the water pressure issue figured out and resolved. A few weeks ago, the community came to the conclusion that they would have to completely exchange the faucet on the bath tub to resolve the issue, but in order to do that, they would have to remove the adjacent wall and repair it after the faucet was exchanged. Our understanding is that you didn't realize it was going to be such a big project and that you weren't sure you wanted them to remove the wall in order to replace the faucet. Given this information your community manager touched base with their regional maintenance supervisor and he did give one alternative suggestion to try and remedy the water pressure issue, which was to try and clear out the valves in the water lines. Your community maintenance will be attempting this solution this afternoon, August 3rd, in hopes to resolve the issue once and for all. Should this approach be unsuccessful the only remaining option would be to replace the faucet by removing the wall. The community manager has scheduled for the leveling company to come back out on Tuesday, August 7th, to ensure that your home is still level. If you have any additional concerns please follow-up with your community manager, April, as she has the most up to date information on the scheduling of maintenance on your home. We apologize for any inconvenience and are confident your community will do whatever is needed to resolve your outstanding issues as soon as possible.
Sandy,
Thank you for your post. We are unable to find you in our resident records as a resident of Lakeside Manor. We would like to follow-up with you on your concerns, but will need to know your lot number in order to do so.
Thank You.
Anita,
Thank you for your post. We understand that you did speak with the Regional Manager of Old Dutch Farms and she explained that the payment policies must be enforced evenly across all residents regardless of current situations in order for the community to be in compliance with Fair Housing. We appreciate your residency and hope you have a quick recovery.
Thank you for your comment. Unfortunately, rent, including lot rent, is subject to increase along with all other things in life: gas, food, etc. Increases are determined by a combination of things such as an increase in the local housing market, cost to operate, property taxes, etc. We do apologize you are unhappy with the increase, but we appreciate your residency at McConnell Crossing.
Thank you for your post. Please let us know which community you are referring to in regards to these allegations so that we can look into them and work to resolve any issues.
We have collected all of the details we need and we have forwarded onto our HR Department for further review and follow-up if needed.
Serena,
Thank you for your post, we apologize for any inconvenience you have experienced. We followed up with your community and regional management teams and we understand that the community manager worked with your daughter to schedule the work order due to you being at work during the community office hours. On August 29th, 2018 maintenance made repairs to seal some areas on your home which could have caused a moisture issue and on September 11th, 2018 your home was treated by a third party vendor at the communities expense. Again we apologize for any inconvenience but it is our understanding that your maintenance repairs are all resolved at this time. Should you have any additional concerns please follow-up with our Resident Relations Department at 303.483.7300 and press 1. Thank you for your residency.
Cortlyn,
Thank you for your post. We understand that your security deposit refund check was mailed out to an incorrect forwarding address, that being said it was voided and a new check is being mailed out Overnight to arrive at the community tomorrow, Wednesday September 26th for you to pick up at your convenience. We apologize for any inconvenience, but you should have your refund check tomorrow afternoon should you be available to pick it up.
We understand that you have spoken again with your Community Manager and you all discussed the following:
I spoke with Patricia and I addressed the following issues with her.
Rent/Payments and fees: Your community manager reconfirmed that you understood that rent is due by the first, late fees are applied as of COB on the 5th, the community files for eviction on the 12th of each month. If they file for eviction, the resident is charge the $275.00 fee associated with the attorney cost of filing the eviction.
Leaking Fridge: The community placed a work order when you were in the office yesterday and the leak was caused by items being stuffed into the vents in the freezer which caused a block of ice to form and then defrost.
Bugs: You reported bugs in the home. While completing the work order on the fridge the maintenance techs reported seeing some bugs. While they community did not see bed bugs, we understand you are going to send the community manager pictures of what you have seen and the community manager will address it further from there. Your home has been added to the pest control list.
Water/Sewer Costs: The community manager explained that they’ve done multiple meter tests and the meter checks have been spot on. The community manager spoke with you about a report that more than just yourself and your husband are staying in the home and he explained to you that anybody living in the home needs to be added to the lease and that the more people using water, taking showers, using the restroom would cause an increase to your water and sewer bill. The community manager said that your bill does not match a two adult/one child household, but he told you about the average usage per adult and how that can be the increase in your bill.
We understand that you know have a better understanding of everything and the community manager will continue to work with you and address any issues you have in the future. We appreciate your residency and should you have any additional concerns please reach out to our Resident Relations Department at 1-844-280-2203.
Thank you for your post. Please contact our Resident Relations Department should you wish to further discuss your concerns at 844-280-2203.
Anita,
Thank you for your post. We have responded in detail to your concerns through your open BBB case, we strongly encourage you to reach out to the regional manager of Old Dutch Farms at RM-MI1@yescommunities.com as she is eager to get any of your outstanding issues resolved, but she needs more information for you as to all of the current concerns in order to do so. Thank you and have a good day.
Brittany,
Thank you for your post. We appreciate you bringing this to our attention. We take all claims like this seriously and we’d like to look into this further. Please contact our Resident Relations Department at 1 (844) 280-2203 at your convenience.
Lindsay,
Thank you for your post. We are working your former community management team to investigate this issue and resolve it as soon as possible. We will provide more updates once we have more information. Thank You.
Lindsay,
Upon further review we learned that your Statement of Deposit was mailed out to you via certified mail upon your move-out, but it was returned to sender due to an incorrect address. Had you received the Statement of Deposit you would have learned that you would not be receiving any portion of your $1, 162.50 deposit back due to the damaged carpet within the home that had to be replaced which did cost over $1, 300. Should you wish to receive documentation in regards to all this please reach out to our Resident Relations Department at either yesicanhelp@yescommunities.com or call 844-280-2203.
Lindsay,
It is our understanding that the community management has left you a message in regards to your request for the documentation. Please follow-up with the community management and they can provide you with all of the details you request. Thank You.
Lindsay,
Thank you for posting on the update with these details, we are also confident the management team will get back to you on any additional questions you might have sent over to them. Have a good day and thank you for your previous residency with us.
