We are sorry to hear you are unhappy with your community. If you wish to contact our Resident Relations Department at 844-280-2203 they would be happy to look into your concerns and work to address them.
Mike,
Please feel free to email all of your above complaints into YESICanHelp@yescommunities.com or RM-NCG@yescommunities.com to reach the regional management team of Village Park, those two avenues will be the best suited for your concerns to be reviewed by the appropriate. If you wish to leave the community we wish you the best and appreciate your residency with us thus far.
Have a good day.
Five Seasons does not have a resident by the name of Brittani White so we are unsure as to which home you would be associated with, but in regards to the allegations you have made above: parking on the street is a violation of the community guidelines and any vehicle parked on the street is subject to towing by a third party towing company that surveillances the community at all hours of the day and night. Yesterday evening the towing company was able to get roughly 12+ residents to move their vehicles from the street so they would not be towed, a couple residents refused and therefore the towing company proceeded to being towing the vehicles until finally the residents agreed to move the vehicles from the street parking. Any resident that doesn't want their vehicle towed needs to park within the permitted parking spots and not along the street which violates the community guidelines. The allegations of the towing company taking physical action against a resident has not been substantiated and any such issues or allegations should be directed to the towing company, not the community, as the towing company is its own business with its own management team. If you wish to further discuss these allegations you can contact our Resident Relations Department at 844-280-2203.
We are happy to hear all issues were resolved.
Angela, Thank you for your post. We would be happy to look into your concerns, as we agree the rules need to be regulated fairly across all residents, we will need to know the community name in order to do so.
Angela,
We received the BBB complaint you submitted and have responded with all details through the BBB platform. You can review those details at any time.
Angela,
We provided the police report through the Better Business Bureau complaint and because that was not the first time the authorities had to get involved in an altercation during your residency the community has chosen to non-renew your lease per their right which is explained within the lease agreement you signed into agreement too.
Angela,
Please proceed as you wish, you have the right to contact whomever you'd like.
We do not wish to elaborate in great lengths on this situation in this public forum, but should the former resident Jameka wish to contact our Resident Relations Department at 844-280-2203 they would be more than happy to go over the various reasons of the eviction including nonpayment, damage to the home by an unauthorized dog breed, and additional violations of the lease such as parking in the grass, excessive trash on lot, etc. The community management fairly enforces all community guidelines across all residents.
Sharon,
Your daughter is welcome to email any specific concerns she has in regards to the management to the regional management team at RM-SCC@yescommunities.com.
Kellee,
We understand the Regional Manager, Gregg, contacted you but was unable to connect and has yet to receive a call back from you. That being said, we learned that maintenance did complete all work on your home and your were satisfied when they left. If you have any further concerns please follow-up with the Regional Manager, Gregg.
Danixa,
Thank you for your post. We are sorry to hear you were not provided the proper customer service, please contact our Resident Relations Department at 844-280-2203 and they can assist you with your outstanding maintenance issue on your new home as soon as possible.
Jack,
Thank you for your post. Please reach out to our Resident Relations Department at 844-280-2203 if you have immediate concerns over the way in which your maintenance request is being handled, our Resident Relations team is the appropriate party to help you resolve any outstanding issues or concerns. Thank you.
Cartez,
Per your previous community management we understand that on 6/5/19 there was an electrical issue on the pole and the community contacted Dan's Electric to look at the issue. The vendor looked at it on 6/6/19 and everything looked good due to the contractor that was called out unbeknownst to the community management already having changed the wire.
On 6/8/19 the community management received a call around 10am that there was an issue and your power was out again. The community's vendor, Dan's Electric, was on site within 3 hours along with Alliant Energy.
The meter on the pole was changed out and the power was back on within 6 hours of the community receiving the call of the outage. We understand that you requested that the community replace some electronics such as a tv, microwave, stove, and dryer; however, two different contractors verified that none of these items were proven to have been damaged from the power outage at your home.
The community has informed you that you are getting your full refund which includes a small credit on your account. Your security deposit will be issued within 30 days of your move-out and the sell of your home. We understand the buyer moved in on 8/2/19. Your refund is already within our system and therefore you can expect to receive it to your forwarding address within the next couple weeks.
The community is aware of an issue with unauthorized occupants within a home of a previous resident. They are working diligently with the appropriate parties to remedy the situation as quickly as possible and they appreciate your patience and understanding as they work to push the requirements to resolve the situation through the legal system.
Lupe,
We understand that your son purchased a home from the community and that you are not a resident of the community. The community was unaware of any insect issue with the home, so should that be a concern, your son should follow-up with the community management team. In regards to the A/C issue, the community did have a vendor come out and fix the A/C. The neighbor in which you are referring to in regards to the parking issues, has no way to access his home when residents or guests of your son's home block his access and therefore your son needs to abide by the guest parking policies of the community. Again should your son have any concerns he can follow-up with the community management team and they would be more than happy to work with him to resolve his concerns.
We understand that the community management has placed a temporary A/C unit within the home and that an A/C repair company is coming out today to fix the issue. The toilet issue is also being fixed. The regional manager contacted you and did apologize for the inconvenience and that the voicemail left on the emergency maintenance answering machine was not immediately received and acted upon. Again the community and the regional management team apologizes for any inconvenience, but they are working diligently to repair all maintenance issues at hand.
Thank you for this information, we have passed along your comments and allegations to the community management, as well as the regional management team. Someone will be following up with you shortly in regards to the allegations at hand.
Alisha,
Thank you for your post. If you paid your monthly statement balance in full than the notice could be an error, but in order to get clarification please contact our Resident Relations Department at 844-280-2203 and they can assist you.
Thank you for your review. Unfortunately, rent, including lot rent, is subject to increase along with all other things in life such as: gas, food, etc. Rental increases are determined by a combination of things such as an increase in the cost to operate, property taxes, etc. We do apologize you are unhappy with the increase and as your lease is coming to an end you do have the option to not renew for the upcoming year. If you wish to discuss your feedback further, please contact our Resident Relations Department at 844-280-2203.
Thank you for your message. The Community has been in communication with you regarding the refund of your full deposit, which should arrive at the address provided within the month. If you would like to share your experience further, please contact our Resident Relations Department at 844-280-2203.
If an employee works overtime, they will be paid accordingly. However, in any instance as with any company, overtime should not be counted as a source of income, as it is on a need-be basis and is not a guarantee. Contractors are also used for specific projects. The duties of a maintenance employee are specifically outlined in the job description and are communicated prior to hire.
Please know that the community management sent the maintenance team to look into this issue a few times over a month ago to check on this issue. The resident was working on fixing it and the maintenance team assisted to let the resident know where the problem was and the resident assured the community they would get it fixed. The community management team also spoke with neighbors to let them now what they were doing to help. Unfortunately, a short time the resident was in an accident and the community was not aware the issue hadn't been resolved. That being said, the community management will have the maintenance team go check it out again and see what they can do to help fix this issue.
We understand that you had a conversation with the Sales and Leasing Agent of Northwest Trails on Tuesday 5/12/20. The Sales and Leasing Agent was unaware of your outstanding work orders at the time and while she did offer to get an update on them for you, you were unhappy that the work had not yet been completed. Due to COVID-19, our communities have had to postpone many work orders that were not related to emergency issues or repairs, and while we do apologize for any inconvenience you experienced during this time, the present circumstances surrounding COVID-19 are out of our communities hands. That being said, we understand that all of your work orders were completed as of today, May 28th. We hope you are satisfied with the work and should you have any remaining concerns please feel free to contact our Resident Relations Department at 844-280-2203.
Jody, We appreciate you bringing this to our attention. We take all claims like this seriously and we’d like to look into this further. Please contact our Resident Relations Department at 1 (844) 280-2203 at your convenience.
