Professional Marketing International — Refusal to Refund
In August of 2010 I signed on with Professional Marketing International (PMI) of Lehi, Utah. I was assured that within a few months I would see some viable income from a venture into the world of selling quality wine racks on the Internet. I studied the lessons they supplied, and worked hard at accomplishing everything I was advised to do. As time went on and there were no sales and thus no money coming in, I had to obtain a part time job just so I could pay essential bills and keep ahead of creditors. I fell farther and farther behind, though, as I struggled to at least make minimum payments on my debts that resulted from this association with PMI.
The company, through an advisory coach or consultant, was very much aware of my financial situation, and my availability. I dedicated every Thursday to working on the website business, since that was the only work day I was able to do so. Yet, the coach insisted on calling me for our telephone conferences six times on Fridays, out of a total of 11 times, with no rescheduling considered at all due to my working situation. Instead, PMI records show that I was a “no show!”
Wouldn’t you think, upon reviewing a list of these conferences and seeing that all of the six “no shows” were on Fridays, something was odd? Why were no attempts made by PMI to reschedule these at a time that I was available, instead of simply blowing them off? They were promised as a part of the original package. By the way, until quite recently, I was totally unaware that I was “cheated” out of these six sessions. I find that itself unbelievable.
The company never made any offer to change me to another coach until I had filed a complaint with the Better Business Bureau of Utah on 4/25/2011. Initially, PMI offered me a $2, 000 “rebate for business expense.” Yet, they had the audacity to tell the BBB that I had received the “rebate” and “agreed to continue working with one of our top consultants.” I have NOT received a $2000 rebate, and I never agreed to continue working with this company. As a matter of fact, there was no follow-up or checking in with me to see why my site was not functioning, nor any contact from PMI, until I filed the complaint with the Better Business Bureau.
I did receive a form authorizing the monetary “rebate” a few days after their “offer.” However, I read it very carefully, and then faxed the required paperwork to PMI, attached with a noted amendment that I had written. I signed the amendment in place of the original standard form from them, the reason being that I refuse to sign any document which states that the entire situation is resolved by my signature, and that I no longer hold PMI responsible for any further action or financial reimbursement on their part. Let the consumer beware, and always read the fine print before signing anything. Or so I was taught.
Allow me to share with you that I am a scholar, researcher, a voracious reader, a published author, and an experienced educator with two Masters Degrees and two Doctorates. I trusted PMI to do a credible job, since they were recommended by a business associate of mine. I never expected to be flat broke to the tune of over $15, 000 because of the trust I had placed in PMI. All I have to show for my efforts is an extremely undesirable and damaging financial crisis.