Prima Seal — Highly recommend to stay away from Prima Seal
On January 13th I met with the sales rep Paul Wexler and ordered 10 replacement windows 2 of which were custom. I gave my deposit in good faith as I had used them a few years ago at another house we owned. We were very happy with their work and prompt service.
I gave my 1/3 deposit on this date, windows were measured a couple of weeks later (delayed that also) and I have made numerous calls to prima seal about installation and the date. I was told by Brad Scott that the windows were held up because of the "Garden Window" which is a custom item. He would call in a week and let me know when it was in.
Well, here it is May 3rd, and after many phone calls and the run around that he was in "a meeting", "just left", or won't be in for a week etc. still nothing!
I asked "Beth" who answers the phones, if there was a cell or home phone number where he could be reached to let him know that we are getting upset by the evasive behavior and various excuses the few times that I did speak with him. "She said no, she had no way of contacting him. "HUH"!!! What business owner does not have the resources to be reached at anytime for customer satisfaction or inquiries about their orders? In my opinion a crook. I have already written to the BBB, and if this problem is not resolved either by installing the windows or refund of my deposit, I will go to the media, paper, news whatever it takes!
I was called by the salesman on April 5th, 2007 to warn me that he has been calling past customers that he took orders from and found out that they too have not had their orders fulfilled and were also given the run around. He has not received any commissions on these sales and deposits remitted. He also said he "quit" for that very reason.
I am extremely disappointed at the way Brad Scott is treating us and any other prima seal customer. All we have ever asked of him was to give us an idea as to when the windows may delivered, even if there was a backup, I could understand that. But, avoid our calls, not return them and one excuse after the other, I would highly recommend that anyone considering Prima Seal to STAY AWAY!!!!