Prillo
reviews and complaints

Hi, we heard that Prillo furniture is closing, they were advertising last year about closing it's been a year already and more
On the radio they were advertising last year about a 60% off so we went and look at some furniture but they were too expensive still so a few weeks ago they were advertising on the same radio channel about a 30% more so we went to look at the same furniture but there's no deal at all same price from last year. We are honest people but Prillo furniture are not.
This is false advertising, I think since last year they've been doing false advertising.

Thanks
Jocelyn

To start they had exchanged a sofa that we had first bought for 4000$
Sold for 100 REAL LEATHER but started to chip soon after like flaking or shedding skin.

I bought from Prillo this sofa for an extra charge in April 2017 from the beginning we complained for discomfort and electrical mechanism problems not well adjusted.

Since then more than a year has passed and we have been taken for a long ride these people such as kieth prillo and his brother which you can find in the business registry with their address, in which they pay themselves lavish homes with stolen money from people like us. Next to a water font.
We have contacted Palliser and so far we are going in circles but never will give up .we will keep you updated.
Prillo and family are crooks do not buy there.
We can't sit in our sofa for 15mn and that's being generous from the day they sent it to us.
What goes around eventually comes around .that is why they are going out of business.
So far I have called many times, sent emails, and they never called back,
Service "0"
Honesty "0"
Quality "0"
What they show you is not what you get.
You have been Warned!
The picures you see are the white sofa is what they show you and the black one is the one they sent us

i went to the dorion store 3 weeks before buying dining room chairs and was quoted 75.00 per chair

i went back to make the purchase only to find out he would not honor the quote and i ended up having to pay $ 100.00 per chair even though these were the same chairs

in addition i was told they would accept no returns as these were floor models and yet when i went three weeks before they were not even there but were in the warehouse and had yet to be assembled . i feel like this is a trick to absolve themselves of any defects

i do not like being taken advantage of and this is what i feel was done to me

very poor customer service

We visited a Prillo store on February 1 of this year to purchase a dining set. While we were there, we noticed a desk on the floor that was seemingly perfect for our office and listed at a great price of $1019. We excitedly purchased the desk, along with the dining set using a promotional 6-month financing at 0%. The tax on our total purchase was paid on that date, with the balance financed.
Upon delivery about 6 weeks later, we were surprised to find that the desk was too wide to fit through any standard door (even if we were to remove the frame). The delivery man said that this had happened at least one other time with another client, as this model is one solid piece and therefore could not be disassembled. As a result, we had to refuse its delivery and revisit the store to resolve the matter.
After visiting several Prillo outlets in the west island, we were disappointed to find that there were no other models available at the time. We were told that one possible replacement model existed but would not be on the floor for us to consider until later that spring.
Through April and May, we repeatedly called inquiring as to the arrival of this other model and were put off time and again until finally being told that this model had been discontinued. Each inquiry was met with broken promises to "call right back", and so we were left to pester the salesman. In early June, we were told of another possible replacement desk that would arrive within a few weeks for us to consider. Repeated emails for pricing information and arrival dates were never answered. By the end of that month, we told our contact that we would wait only until July 4 for some kind of resolution before demanding a refund.
On July 5, the desk was still not on the floor. We were then promised it would arrive July 16 so we could see it on the 17th. On the 18th, it had still not arrived.
We then went in person to the store in Laval to get our refund. There, we were told that we must go to the main office in Ste Genevieve, as they could not process refunds there. At the main office, we were then told that only the owner himself could approve the refund, but to please give them a few more days for the desk to arrive. If the desk was not to our liking, then we were assured we would have our money refunded.
Miraculously on July 25, there was a desk delivered to the Dorion store for us to consider. It was not quite what we wanted, the wood a bit darker than desired and hardware more modern than our taste. However, we were so defeated and so anxious for a resolution to this saga, that we said we would take it as a replacement, but at what price? Unbelievably, they were not able to give us the price that evening, and we would need to call back to find out.
Upon our return from a week-long vacation, we were told that this replacement would cost us an additional $449. As that was not acceptable, we requested our refund.
Now we are told that we cannot have a refund afterall, and we must instead accept a credit at the store. Unfortunately, as our 6-month at 0% financing is up, we are now left to pay off the balance of the desk we never received and take the case to small claims court. We will also be reporting Prillo to the consumer protection ministry.
Our main complaint is that they did not inform us of the delivery issues with the original desk when we purchased it and are now using this to force us into some unwanted $1000 purchase at their store. It seems ridiculous to me that they would jeopardize their reputation for the sake of such a relatively small sale. It is a great deal of money to us though, so we feel compelled to share our story as a cautionary tale.

They advertise a Bordeaux bedroom set with upper drawers on each of the furnitures for $999 on two flyers dated from October 08 to 22 2010. Today October 18 I walked in to their location in Laval, asked to see the model on the floor. The salesman pulled the flyer out of my hand very rudely and walked me to a bedroom set displayed in the front of the store similar to the add. I repeated and showed the picture in the flyer detailed drawers that open and wanted to see it. He continued by telling me that the manufacturer has replaced that model with a newer version, displayed without the opening drawers. And that Prillo no longer carries that "older" model advertised in their flyers. And he carelessly continued thowing his sales pitch for the model they did have. Untill I walked out of the store and straight to my computer. Prillo.com still contains the Bordeaux add in their flyers as well as their website. http://www.prillo.ca/en/bedroom/index.shtml

I purchased 2 leather couches delivered early December for a cost of $3449. . Couches have several defects. Mr. Wes Prillo, son of Mr. Prillo, now responsible for customer service, promised me 2 other couches mid-December. To date, he ignores my calls and I still have the damaged couches in my residence. My salesperson, Mr. Rocco Caruso, no longer wants responsibility of this dossier, as he cannot understand why Mr. Prillo is acting this way.

I don’t know where to take this. Please help.