Prillo

My mom, my sister and I went at prillo store on 2018/05/30 (6025, jean talon st-leonard QC, H1H 1M6) to buy a bedroom set for $4712. The sellers was an old guy his name is Mario Filice he asked for a $200 deposit to secure the purchase for the bedroom set we chose, I payed the deposit with my debit card. On june 11th 2018 he called to let me know the bedroom set is sold out we have to come to the store and choose another one on june 12 2018 we went back to the store my mom did see anything she likes we asked for the deposit back, the salesman (Mario Filice) ok no problem I will cancel everything and you will receive a check in the mail. I never received the check I got a prillo credit from them instead of my check (june 18 2018) I went the same day to the store and told him I never receveived my check but I got a credit card from you instead he said dont worry about it. its because everything was in process thats why I still received the credit card he said just cancel the card, I said ok now tell me when I will receive my check he said since I paid with a debit card he cant do anything he has to call headquarter so they can refund me my money. He was talking to somebody on the phone they were arguing and I asked him whats going on and I was getting very upset I told him to take my money it was very easy now to refund me its a problem, he said he's not the boss he's just a salesman he doesnt do refund. I asked him for his boss number he wrote down the number for me [protected]) he told me to ask for Tom (Thomas Leeming). On june 19 2018 we cancelled the prillo credit card and I called Tom very rude guy and arrogant I explained everything to him he said he will call his salesman the find out whats going on and he called me back he asked for my address so he can send me the $200 deposit. He sent a letter on june 27 2018 instead to let me know all sales are final when I called him he said he will find me the same bedroom set in the US I cleary told him I dont want his bedroom set anymore we brought our business somewhere else I just need my refund and he hang up on me. I went to Quebec consumer right and told them what happened, they made me send him a formal notice to give him 10 to refund me my money. I sent him a formal notice on july 3 2018 after 10 days I called (july 18 2018) Tom said my bank Desjardins took the money back from him I said do not do business with desjardins I do business with TD bank tom replied one of them I said im going to call TD bank to find out when I called Td they said thats not true when I called him back to let him know he lied to me he hang up on me. Went back to Quebec consumer right told them he never give me my money back they asked me to do a small claim for $99 I said he owed me $200 only why would I do a small claim for $99 and I dont have any garanti hes going to refund me my money what was the point for me to come here they said they just needed the complaint in their system theirs nothing they can do about it unless I do a small claim (Quebec consumer right big wast of time) until now Tom never refund me my money. Im begging people dont go to any prillo store those peole are scarmmers and quebec consumers right is [censored] too.

I bought a bedroom set at $3500 at Prillo furniture at St- Leonard. The seller asked me to give to him $40 to gave me a discount on the bedroom set. So I gave to him the $40 and he put the money in his pocket ( the $40 is not on the bill). Two days later I saw the same bedroom set at $3200 at another Prillo. When I finally received the bedroom it was broken and scratched. I called many times at the sales services but they wants to repaint the furniture broken!. Their after sales services it a big [censored]TTTT! I 'm still waiting as the store change the furniture. Their is a lot of complaints about this store. Never buy at Prillo furniture it's a SCAM.