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Pride Air Conditioning & Appliance Customer Service Phone, Email, Contacts

Pride Air Conditioning & Appliance
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4.2 19 Reviews

Pride Air Conditioning & Appliance Complaints Summary

2 Resolved
1 Unresolved
Our verdict: With a good resolution rate, Pride Air Conditioning & Appliance generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Pride Air Conditioning & Appliance reviews & complaints 19

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5:23 pm EST
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Pride Air Conditioning & Appliance Dishwasher

Hi, my name is Nekadam Melamed. I am your customer almost 30 years and never had it serviced which you today provide to customers . technician, which’s you have no experience and they doesn’t know what they doing. From six July I have a call to your company and my dishwasher did not work up today up. No one can fix it this machine . and payment always I make it on time and when I calling and calling again and again and asking speak with supervisor but no one transfer me to supervisor . Costumer service It’s very bad ,they not doing their job, they neglecting customer and I am very disappoint. please,. I hope it’s going to be taken care as soon as possible. My address is. .: 1075 N. East Miami in Garden Dr., Apt. 205, North Miami Beach 33179. My phone number [protected]. Thank you very much and I hope someone’s gonna call me tomorrow.

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Pride Air Conditioning & Appliance They were very professional and knowlegeable

They were very professional and knowlegeable. They explained what they had to do ,gave me advice, and spoke so that I could understandthem

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J. Nolan
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DO NOT USE THIS COMPANY! I was a customer since 2014. The quality (of both products and services) has gone WAY DOWN. One of their own employees even told me that Pride is not using quality products anymore. For a simple change out of a flap on a toilet, they came out many times. I told them that since they came to fix it, I would hear a crashing sound whenever flushing the toilets. They actually laughed at me and did not believe me. I had my handyman come and change them out and in one try, the problem was resolved. Even worse was the AC department. They would come out multiple times and never fix the problem. They would only "Band-Aid it" and then it would break again. At one point, we were without AC for several days while they passed the buck to different people. Lastly, they replaced my compressor 10 months ago, which had a 1 year warranty and decided not to honor the warranty for many ridiculous reasons. I even sent them photos from an independent contractor that showed evidence that they installed the compressor incorrectly. Their own tech agreed there was a problem! On top of everything else, they are rude and unprofessional. I am only sorry that I did not write this review sooner; however, I kept trying to give them the benefit of the doubt as they were once decent many years ago. Save yourself the headache and aggravation by going elsewhere.

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K. Homenick
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Jose was the best service person I have had. He was so friendly and very good at his job. He was very professional and I highly recommend him to anyone with refrigerator problems.

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S. Shields
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Call booked for annual maintenance and check-out of my two air conditioning systems. First appointment on a Friday was cancelled an hour before due arrival as an emergency call claim my engineer. Rescheduled for following Monday and Victor showed up on time and completed work in 1 hour. He was very pleasant, polite and appeared to complete a good task efficiently.

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K. Adams
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They were very professional and knowlegeable. They explained what they had to do ,gave me advice, and spoke so that I could understandthem

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Pride Air Conditioning & Appliance Jose was the best service person I have had

Jose was the best service person I have had. He was so friendly and very good at his job. He was very professional and I highly recommend him to anyone with refrigerator problems.

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K. Larkin
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If there were more stars available I would be delighted to share my appreciation to one of the finest ethical companies I have ever dealt with. Their Customer Service representatives are extremely helpful, their ServiceMen are
Knowledgeable and Caring. I highly recommend them, you will be as satisfied as I am.

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B. Schoen
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I had a tech. Coming here.His name is Thomas.He came from the Pompano office. This is the second time he comes for my AC maintenance. He is excellent and know how to explain things in a way that I understood.He does not rush through the job.I give him 5 stars

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L. Rosenbaum
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Top notch Company! They came out and fixed our problem quickly and efficiently as possible. The technician *** was extremely knowledgeable. I would definitely recommend Pride A/C!

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K. Anderson
,
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Michele G. was a fantastic Team Leader of the Contract department. She truly has "Pride" in her job. Pride is a reliable and very competent company. It is great to deal with a honest and trustworthy team. I give this company 5 stars

Is Pride Air Conditioning & Appliance legit?

Our verdict: Pride Air Conditioning & Appliance has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Pride Air Conditioning & Appliance's position as a benchmark of trust and quality within its industry. Users and clients of Pride Air Conditioning & Appliance can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Pride Air Conditioning & Appliance earns 100% level of Trustworthiness

Perfect Trust Endorsement: Pride Air Conditioning & Appliance achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Pride Air Conditioning & Appliance. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pride Air Conditioning & Appliance has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for prideac.com can be seen as a positive aspect for Pride Air Conditioning & Appliance as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Pride Air Conditioning & Appliance's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Prideac.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Pride Air Conditioning & Appliance website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Prideac.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a prideac.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Prideac.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Prideac.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Pride Air Conditioning & Appliance.

However ComplaintsBoard has detected that:

  • No reviews for prideac.com on popular sites. Be cautious and do additional research. Look for information about the Pride Air Conditioning & Appliance and be careful with personal information or transactions.
  • Prideac.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The prideac.com may offer a niche product or service that is only of interest to a smaller audience.
  • Pride Air Conditioning & Appliance protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Pride Air Conditioning & Appliance I have been a Pride customer for many years

I have been a Pride customer for many years. They have always been a great company. They are working during this crisis and made me feel very comfortable having them come to my home.

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N. Rodriguez
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i have used Pride for range repair, a/c repair, and minor plumbing repairs. They have always been fast, & competent. While no one wants to have repair needs, I have confidence that if i call, they will respond quickly and reasonably.

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N. Bruen
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Bernita from Pride appliances helped me this morning to set up an appointment. She was patient, listened and explained everything very clearly. She was wonderful! thank you Bernita

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O. Hammes
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I spoke with *** on October 20th & I have been trying to write a review for her on here since then but for some reason every time I would try the website was crashing. My point is that it was so important for me to make sure I left this review for her that I kept trying back until I was able to. My Mother was looking into getting me a contract & spoke to ***. Once my Mother got me the contract she passed *** down ***'s contact information & told me how she was very very helpful & how nice she was. I had to call her in regards to a copy of my contract & spoke with her myself & she is amazing. She has amazing customer service is very professional & knowledgeable. Not long after us hanging up the phone she had emailed me a copy of my contract. My Mother & I are very happy with her services. Kudos to you *** I hope you get the recognition you deserve.

Sincerely,

*** &

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K. Breitenberg
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I've used Pride used Pride for years and they have been consistent and have fair prices.

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Pride Air Conditioning & Appliance Top notch Company!

Top notch Company! They came out and fixed our problem quickly and efficiently as possible. The technician *** was extremely knowledgeable. I would definitely recommend Pride A/C!

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N. Okuneva
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HORRIBLE. COMPANY. Do not buy their service contract terrible service they take your money that's all they want how the ComplaintsBoard.com ranks them this high is beyond my imagination they scheduled a new install showed up and the tech (who I guess runs the co) didn't want to do the job after it was all approved by the co rep they said they would do it if I had the cooling tower drained I got permission from the manager and board to now shut down 90 units another appointment was made and the tech changed his mind 10 minutes after the arrival time They said they didn't want to do the job The way they treat people is a disgrace the owner takes pride in saying 2nd generation the business he loses by his lack of caring will surely reflect on ever having a 3 rd generation running the co THEIR ARE SO MANY GOOD CO OUT THERE IT WOULD BE CRAZY TO USE THEM.

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D. Bailey
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I have been a customer of Pride Air Conditioning & Appliance for several years. I grow more impressed with each service they provide, from A/C to plumbing to electricity. Earlier this month they installed a new York A/C unit in my home. They added a Remi Halo air purifier to help with allergies. The technicians were very professional, they wore masks and kept their distance. They did an amazing job installing the new system. In the garage they changed the wooden base to a new one, cleaned the area and left all the connections I will need to maintain handy and very accessible. Outside, they changed the concrete slab and the unit looks great. The techs completed the installation very quickly and left the areas very clean. The system itself is wonderful, it cools and maintains the temperature evenly, so we are always comfortable. The air purifier really works, I don't wake up coughing from allergies anymore. I definitely recommend Pride Air Conditioning & Appliance!

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A. Nicolas
,
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This company has consistently delivered great service. They respond quickly to all of issues & concerns.

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Pride Air Conditioning & Appliance Bernita from Pride appliances helped me this morning to set up an appointment

Bernita from Pride appliances helped me this morning to set up an appointment. She was patient, listened and explained everything very clearly. She was wonderful! thank you Bernita

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Pride Air Conditioning & Appliance Michele G

Michele G. was a fantastic Team Leader of the Contract department. She truly has "Pride" in her job. Pride is a reliable and very competent company. It is great to deal with a honest and trustworthy team. I give this company 5 stars

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Pride Air Conditioning & Appliance i have used Pride for range repair, a/c repair, and minor plumbing repairs

i have used Pride for range repair, a/c repair, and minor plumbing repairs. They have always been fast, & competent. While no one wants to have repair needs, I have confidence that if i call, they will respond quickly and reasonably.

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Pride Air Conditioning & Appliance I had a tech

I had a tech. Coming here.His name is Thomas.He came from the Pompano office. This is the second time he comes for my AC maintenance. He is excellent and know how to explain things in a way that I understood.He does not rush through the job.I give him 5 stars

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Pride Air Conditioning & Appliance If there were more stars available I would be delighted to share my appreciation to one of the finest ethical companies I have ever dealt with

If there were more stars available I would be delighted to share my appreciation to one of the finest ethical companies I have ever dealt with. Their Customer Service representatives are extremely helpful, their ServiceMen are
Knowledgeable and Caring. I highly recommend them, you will be as satisfied as I am.

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Pride Air Conditioning & Appliance Call booked for annual maintenance and check-out of my two air conditioning systems

Call booked for annual maintenance and check-out of my two air conditioning systems. First appointment on a Friday was cancelled an hour before due arrival as an emergency call claim my engineer. Rescheduled for following Monday and Victor showed up on time and completed work in 1 hour. He was very pleasant, polite and appeared to complete a good task efficiently.

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Pride Air Conditioning & Appliance I chose Pride Air Conditioning over several other contractors to replace my 20 year old central air system

I chose Pride Air Conditioning over several other contractors to replace my 20 year old central air system. They took their time answering all of my questions before, during and after the installation. I found their pricing to be competitive and Pride was recommended by several of my neighbors. Pride's team of installers were professional, knowledgeable and made sure all work areas were clean and cleared of debris. My new system is up and running and I feel I made the right decision choosing Pride Air Conditioning.

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Pride Air Conditioning & Appliance *** I agree with you 100%

I agree with you 100%. This company is horrible. I just had a worker come out yesterday, spent maybe 15 minutes here, to tell me there is nothing wrong with my washer, that wasn't working. He left and within the 1st try, my washer stopped working. He came back again today, and said it will take 2 weeks to order parts and then I can schedule an appointment, and the part will be a remanufactured part. DO NOT BUY THEIR SERVICE CONTRACTS BECAUSE THEY WILL NEVER REPLACE AN APPLIANCE THAT IS PAST ITS LIFE EXPENTANCY. They will just waste your time, coming back time and time again! WORST COMPANY EVER! Sad that I even have to give them 1 Star. Mr. needs to know how horrible his company has become.

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Pride Air Conditioning & Appliance HORRIBLE

HORRIBLE. COMPANY. Do not buy their service contract terrible service they take your money that's all they want how the ComplaintsBoard.com ranks them this high is beyond my imagination they scheduled a new install showed up and the tech (who I guess runs the co) didn't want to do the job after it was all approved by the co rep they said they would do it if I had the cooling tower drained I got permission from the manager and board to now shut down 90 units another appointment was made and the tech changed his mind 10 minutes after the arrival time They said they didn't want to do the job The way they treat people is a disgrace the owner takes pride in saying 2nd generation the business he loses by his lack of caring will surely reflect on ever having a 3 rd generation running the co THEIR ARE SO MANY GOOD CO OUT THERE IT WOULD BE CRAZY TO USE THEM.

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Pride Air Conditioning & Appliance I spoke with *** on October 20th & I have been trying to write a review for her on here since then but for some reason every time I would

I spoke with *** on October 20th & I have been trying to write a review for her on here since then but for some reason every time I would try the website was crashing. My point is that it was so important for me to make sure I left this review for her that I kept trying back until I was able to. My Mother was looking into getting me a contract & spoke to ***. Once my Mother got me the contract she passed *** down ***'s contact information & told me how she was very very helpful & how nice she was. I had to call her in regards to a copy of my contract & spoke with her myself & she is amazing. She has amazing customer service is very professional & knowledgeable. Not long after us hanging up the phone she had emailed me a copy of my contract. My Mother & I are very happy with her services. Kudos to you *** I hope you get the recognition you deserve.

Sincerely,

*** &

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Pride Air Conditioning & Appliance I have been a customer of Pride Air Conditioning & Appliance for several years

I have been a customer of Pride Air Conditioning & Appliance for several years. I grow more impressed with each service they provide, from A/C to plumbing to electricity. Earlier this month they installed a new York A/C unit in my home. They added a Remi Halo air purifier to help with allergies. The technicians were very professional, they wore masks and kept their distance. They did an amazing job installing the new system. In the garage they changed the wooden base to a new one, cleaned the area and left all the connections I will need to maintain handy and very accessible. Outside, they changed the concrete slab and the unit looks great. The techs completed the installation very quickly and left the areas very clean. The system itself is wonderful, it cools and maintains the temperature evenly, so we are always comfortable. The air purifier really works, I don't wake up coughing from allergies anymore. I definitely recommend Pride Air Conditioning & Appliance!

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Pride Air Conditioning & Appliance DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY! I was a customer since 2014. The quality (of both products and services) has gone WAY DOWN. One of their own employees even told me that Pride is not using quality products anymore. For a simple change out of a flap on a toilet, they came out many times. I told them that since they came to fix it, I would hear a crashing sound whenever flushing the toilets. They actually laughed at me and did not believe me. I had my handyman come and change them out and in one try, the problem was resolved. Even worse was the AC department. They would come out multiple times and never fix the problem. They would only "Band-Aid it" and then it would break again. At one point, we were without AC for several days while they passed the buck to different people. Lastly, they replaced my compressor 10 months ago, which had a 1 year warranty and decided not to honor the warranty for many ridiculous reasons. I even sent them photos from an independent contractor that showed evidence that they installed the compressor incorrectly. Their own tech agreed there was a problem! On top of everything else, they are rude and unprofessional. I am only sorry that I did not write this review sooner; however, I kept trying to give them the benefit of the doubt as they were once decent many years ago. Save yourself the headache and aggravation by going elsewhere.

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Pride Air Conditioning & Appliance I spoke to Brandon at Pride

I spoke to Brandon at Pride. Said *** not be charged for service on my Air Conditioner. Now he said i would be charged $250.00 for service on A/C. I spoke to Brandon on August 12 of 2020 and Also Friday August 14 of 2020. I asked him if I would be charged for service twice on my A/C he said no I would not be charged. He went against his word. The rep his name was Wilson came to my home today Monday August 17th and said to me they would have to do a Pull and takeout of my machine I told him I would not be charged for it as per Brandon. I called Pride today Monday August 17th to schedule another appointment for service spoke to Brandon and he changed $250.00 his story saying now I would be charged for service. I have a contract with Pride which pays for service calls on my machine and repairs. I am being ripped off by Pride and need your assistance to resolve this issue. Thank you

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Pride Air Conditioning & Appliance I had a contract with Pride and I paid extra for extended parts and they would not replace the part because it was more than they wanted to

I had a contract with Pride and I paid extra for extended parts and they would not replace the part because it was more than they wanted to spend. I had been with Pride since 2016 where I pay every year for an Air Conditioning and Appliance Contract (including electrical and plumbing) with Replacement and I pay EXTRA EVERY YEAR FOR EXTENDED PARTS. Here are some "BIG" issues that I had with them and why I am asking if you could get me the money for at least the part (they should have put in my old unit per my contract) to put toward the new a/c unit that I was forced to purchase as they did not honor their own contract (attached): First, Robin from Pride came out to look at why my a/c is not cooling. Robin advised me that he has to order me a new coil because my coil is leaking and it can't be patched. Robin advised me if it was patched it would leak in another spot or not hold in the spot patched. He put in Freon to hold me over while they get the part. Robin was correct that you can not patch the coil as I asked other a/c companies and Carrier. Second, I had to call Pride FOUR days later to find out that they did not even order the part because they advised me the part is more than a new unit or that they wanted to pay. I told Toni from Pride I wanted the part replaced as I pay extra for extended parts. Toni told me she is sending Steve out about getting a new unit. I wanted the part not a new unit. Third, Steve came out and gave me a quote for a new unit. He told me I have a 3 ton a/c unit and 3 ton air handler but with my square footage I needed a 3.5 ton a/c and a 3.5 ton air handler. I HAVE A 5 TON A/C UNIT AND 5 TON AIR HANDLER CONFIRMED by other a/c companies and Carrier the manufacturer. Steve DID NOT know the correct size of my unit and also he did not know that I have a heat pump unit. WHAT A DISASTER A 3.5 TON A/C UNIT AND 3.5 TON AIR HANDLER WOULD HAVE BEEN FOR A HOME THAT NEEDS A 5 TON A/C UNIT AND 5 TON AIR HANDLER! He told me that he is condemning my unit and they are not ordering me the part. (Attached his quote with 3.5 ton a/c unit and 3.5 ton air handler). Fourth, I wrote to a consumer agency where *** from Pride wrote in her letter that I have aluminum coils and the aluminum coils are not covered under my contract. I HAVE COPPER COILS WITH ALUMINUM FINS per Carrier and the other a/c companies. (Attached letter saying that I have aluminum coils from ***, attached are pictures of my unit with copper coils and the serial number and model number for you to verify with Carrier that my 2009 unit is a 5 ton a/c unit and 5 ton air handler that had copper coils with aluminum fins and had a heat pump). In their own contract it says they cover Copper Coils (attached contract). Fifth, I have 3 different quotes from Pride for the same a/c unit that was put in 2009. PRIDE DID NOT KNOW THAT I HAVE A 5 TON A/C UNIT AND 5 TON AIR HANDLER AND THAT I HAVE A HEAT PUMP. I am not sure where *** in her letter got the quote prices as they did not match Steve's or the last quote that Stephanie sent me when she heard I have a 5 ton a/c unit and 5 ton air handler with a heat pump. Sixth, Pride condemns the unit per Steve's quote (attached) when they can get the part per Carrier. WHY CONDEMN SOMETHING THAT CAN BE FIXED? Pride wanted it condemned because they DID NOT WANT TO PAY THE COST OF PART (ALMOST $4,000 per ***'s letter attached). She stated in her letter that they recommend that I get a new unit. I DID NOT want a new unit. I wanted the part replaced per my contract covering copper coils. THEY DID NOT EVEN HONOR THEIR OWN CONTRACT. Seven, The freon did not last and was forced to have another company put in a new unit. FYI-I never expected Pride to pick and choose what they want to cover and not honor their own contract. I paid in advanced for this upcoming year for a new contract with them but I am disputing it with the credit card company. After all these mistakes and non-truths, I can't trust this company and I am not comfortable doing business with them. I want a company that is honest and honors their own contract.

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Pride Air Conditioning & Appliance Customer Reviews Overview

Pride Air Conditioning & Appliance is a well-known and reputable company that has received excellent reviews for their outstanding services. Most customers find their staff to be knowledgeable, professional, and courteous. The company has a reputation for providing timely and efficient services, and their pricing is also considered fair and reasonable.

Customers have appreciated the company's willingness to go the extra mile to ensure that their systems are working effectively and efficiently. The technicians are experienced and skilled in their trade, and they always arrive on time to ensure that their customers do not experience any further inconvenience.

Pride Air Conditioning & Appliance has an extensive range of HVAC systems and appliances that are of high quality, making it easy for their customers to find the best fit for their homes. Their exceptional customer service ensures that their customers receive custom solutions for their unique needs and preferences.

Overall, customers have had an excellent experience with Pride Air Conditioning & Appliance, and they would recommend their services to their friends and families. The company has an impeccable reputation and excellent reviews, making them a top choice for anyone who needs reliable and efficient services.
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+1 (954) 366-0741

Website

www.prideac.com

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Use this comments board to leave complaints and reviews about Pride Air Conditioning & Appliance. Discuss the issues you have had with Pride Air Conditioning & Appliance and work with their customer service team to find a resolution.