The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Press Enterprise NewspaperHome Delivery

T Review updated:

This is the worst service I can imagine. They offered a subscription at a fixed price for a one year service. Then they sent out notices that they could not afford to honor their end of the subscription. Next they sent a bill asking for more money to keep the service going. Then after accepting the money, they canceled the service because too many people expected them to honor their original agreement. A SUBSCRIPTION IS A CONTRACT they stopped the paper today and expect us to look for something else, when they feel the economy gets better they will offer us a chance to resume delivery. They should be sued

Responses

  • Ca
    carrie hurley Jun 01, 2019

    I have called many times about my Sunday paper being left in my driveway. I have ask it to be thrown over my fence. He delivered my paper at about 7:30 and in my driveway again. I called on Friday again about my delivery and I guess the driver just doesn't understand OVER THE FENCE!!!

    0 Votes
  • An
    Andy gates Oct 27, 2018

    My billing statement says 5 weeks. But when I go back to all my statements from cover date to cover date, only 1 period in the last 6 was for 35 days. The rest from month to month is for a period of 32 days. In short that means I have overpaid by 15 days. I cannot believe I am the only one affected by this overpayment scam.

    0 Votes
  • Ma
    Margie Cavanaugh Oct 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have a Sunday a.m. delivery subscription
    I have had to call for delivery for 2 weeks in a row.
    Today week 2 I called over 2 hours ago and still no paper delivery
    This is a disgrace to the newspaper.
    I am sorry for the newspaper.

    I will contact the newspaper again and hopefully get some
    compensation for the delays etc.

    0 Votes
  • H8
    H8s2luz Jul 16, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Newspaper arrives around 10 am or later, when it gets here at all. Terrible service and no response or improvement when complaints are made.

    0 Votes
  • To
    Tom Carothers Mar 17, 2017

    I AM TIRED OF GETTING OUR PAPER AT ABOUT 7 AM EVERY DAY (WHEN IT WAS ABOUT 5:30AM BEFORE) AND A WET PAPER WHEN IT RAINS. ALSO, ONE EXAMPLE, WHY DID YOU REDUCE THE PRINT SIZE IN THE SPORTS SECTION TO A POINT THAT IT IS ALMOST IMPOSSIBLE TO READ IT? I GUESS YOU ARE JUST TRYING TO SAVE A BUCK WITHOUT THINKING ABOUT YOUR CUSTOMERS NEEDS AND EXPECT YOUR CUSTOMERS TO PAY $34 A MONTH !!! I DON'T THINK SO!!!
    IF THIS IS GOING TO BE THE NORM WE WILL STOPPING YOUR PAPER AND TRY SOMETHING DIFFERENT!!
    I WILL GIVE YOU ONE WEEK FOR A RESPONSE AND TO SEE IF THINGS CHANGE IF NOT WE ARE GONE!!

    0 Votes
  • Ro
    Robert Heipley Jan 11, 2015

    Today's (1-11-15) paper was soaked. No tie had been used and the plastic didn't do it. Tried the various phone numbers listed in various phone books with no success. As nearly 40 year subscriber, I expected better. Is the paper incommunicato on Sundays?

    0 Votes
  • Jo
    Joseph Schwarz Oct 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    For some unknown reason our block received only a few of the Sunday supplements no front page no sport section no funnies just the adds. Yet the next block over all those home had the full bundle in their drive way.
    I can't even think of a reason why any reasonable employee of the newspaper would think its ok just to deliver the advertising and not the entire paper.
    I will be deducting $2.00 from my bill next time around

    1 Votes
  • Ad
    advice43 Jun 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I can't get them to stop throwing their trash in my driveway every week. I have never subscribed, and neither have my neighbors. I have called repeatedly, left voice mails, threatened legal action, etc., but they continue to throw trash in my driveway. Every week.

    It appears only a expensive lawsuit is going to stop this nonsense. See you in court guys!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.