New garage door/electric openers installed 2 years ago, which went fine. Called to do a "tune-up". Installer tells my spouse the brackets they installed are crap; having lots of problems with them. For $45, he'll put better ones in. I arrive home as work is being done and ask about 10 year warranty. Told if he just adjusts the original brackets, they'll be out of line in a few days, but that's all that's covered under warranty. I decide to call the Office. Barry says he doesn't want to be in the middle. I say he's not, because I'm calling the Office, but learn that Harry (Franchise Owner) is not in. In the minute I'm on hold, Barry removes the bracket, reattaches the defective one, and drives out of there (after threatening to call police because "I'm holding him there against his will" even though he could get his truck out anyway). Harry never returns call, so I call next day. He tells me that he instructs his workers to leave when customer is dissatisfied. He disagrees with Barry's representation that original brackets are of poor durability and quality and that the quoted price wasn't really for the brackets but for the service call. I tell him that wasn't what Barry said; in any event, I'd been quoted $29.95 for service call plus whatever parts might need to be used. Doesn't care that he'll lose me as a customer. So be it. But be warned. I think they are running a "scam" telling you an original product is bad and they can replace it with a better one but for a cost (whether modest or expensive). Worse though is that they don't care about customer satisfaction.