Power Equipment Direct
reviews and complaints

Seems to me they are scoundrels, I ordered a $6,388 generator kit, they decided to ship only part of the kit leaving out the base. They decided to charge me the full amount of the kit, and told me the base would be shipped 2.5 months later. I told them they had not right to do that, I cannot have a 400lb generator sitting around and I cannot do anything without the base, cancel the order. I am still waiting on the credit to my account and filed a dispute with the credit card company. They were very fast to charge the full amount for a partial shipment. Buy from someone else.

Absolutely the worst company I've ever had the displeasure to deal with. We spent $13K on a light commercial generator which was delivered severely damaged, and then they sent another which was damaged worse than the first one! They informed me they would NOT send a third generator because the shipper could not deliver me an undamaged generator...can you believe that?, they would refund my money. After reading the negative reviews about these clowns, I guess I'm getting off lucky...that is if they really do send me my money back. If not I'll be filing legal proceedings shortly!

My shipment arrived while I was at work, dropped off at the end of my driveway. *** was basically destroyed and appeared to be open at one time as there was packing tape all over it. Contents appeared to be used. The company told me that I would be responsible for shipping it back which I find utterly ridiculous and down right insulting. They told me that everything they sell is brand new in the box. Obviously I caught them in a lie. I wish I could post pictures I took as I came up the driveway to substantiate my claim, but this site doesnt provide for that. One would think that a company with so many reports would be investigated..I guess time will tell.

Mini Split systems are promoted as ***. Issues with this distributer are that 1)Systems are undercharged and require an *** tech to charge them at $400 per system. 2) If a system has a leak or is defective, you will not know it until the system is installed. Once the system is installed ecomfort will not support the purchase and sends you a warranty claim from the manufacturer. The manufacturer requires a full write up from the licensed *** tech including a phone interview and pictures. The cost of doing this from a tech exceeds the cost of replacement. 3) Orders are frequently in limbo with no communication from the company. 4)Live customer support is non-existent.

Ordered a lawn mower, did not receive what thought I was ordering based on the video advertisements they have on their website for the model I purchased. Lawn mower was damaged upon delivery. Called customer service and dealt with an extremely rude person, I'm not sure how she earned a position in customer service. Once I agreed to return the item I receive an email stating restocking fees and other shipping fees will be deducted from my return amount, she didn't mention anything about that. This company is clearly ran very poorly and I'm surprised they are still in business. Very disappointing and I strongly urge anyone reading this to beware and take your business to a more reputable company.

Found a mower we wanted on Mowers Direct website and were looking forward to receiving it. Shipping was a complete nightmare. It was shipped to *** who informed us they couldnt get it to us because they couldnt get a forklift on their truck to unload the mower. Seriously? Why would Mowers Direct do business with *** if they cant deliver their merchandise to the end user? Spent countless hours trying to figure out how to get the mower at OUR expense even though Mowers Direct advertises free shipping. They didnt seemed too concerned about rectifying the botched delivery and said one option is to cancel the order - so we did. Never doing business with this company again, and based on other reviews, I cant believe theyre still in business.

Great 10 Star Experience ..Ordered a Garden tractor from them on Wednesday 8/7. it shipped the same day. Given tracking number which updated everyday, except weekend...was told tractor would arrive at destination terminal Monday, 8/12...it did. delivery man called next day Tuesday, 8/13 and said he was on his way to deliver the tractor...he arrived 90 minutes later ..very very nice, professional and helpful man. He unloaded the garden tractor and moved it from the rural country road onto our property.. it was in perfect condition. It was a Great Experience from start to finish and I couldn't be happier with the Service I received..well done by All and I thank You so much..would Highly Recommend Power Equipment Direct to All !

Awesome company to do business with. I have purchased 3 Champion generators first one was in June and 3 months later I bought my second one from them but at no fault of theirs , it quit /broke and I was told it could not be fixed by my local champion dealer cause the bolts stripped off in the housing not once but twice so Champion sent me a bigger one free of charge since it was still under warranty ,it was a nice upgrade from the *** watt I originally bought. Then in 2020 I bought another one and Its running perfect. The few years I have bought from this company I have not had a bit of trouble with my purchases from the time I payed for them till it arrived at my door. I plan on using them in the future as well. And their shipping is pretty quick.

Purchased a furnace and told it would be a 3 day business ship which worked great. Lined up contractors to do the furnace install leaving a day buffer. Delivery was scheduled. Delivery never showed up. No call. No show. Call *** and they gave me the number for their shipper. After waiting on hold, entering in various numbers, I spoke to an customer service rep who told me it was out for delivery despite it being a 2 hr assigned window. Four hours past the window and still no delivery. Call again, wait on hold, enter in numbers and person asks for my number to call back. I did everything I could, asked they call me if there was any issues, entered in my number and email for updates. The hauler they hired *** just says they can't help. They may have to hire another company to deliver. A company selling furnaces should bear some responsibility to hire a decent hauler.

I recently purchased a Quincy compressor from Air Compressors Direct via one of their *** listings. They didn't ship to the requested location and refused to correct the address. Instead, they required returning the 700 pound compressor and attempted to charge me the return shipping charges. This also would have also incurred a 2-3 week delivery delay. I contacted Quincy Compressors directly and was able to get them to change the delivery address that Air Compressors Direct said was impossible to do. Their customer service is truly one of the worst I've encountered. This week, I noticed that the price had $200 and inquired about a price match. Of course they placed me on hold multiple times over 3 days of calls, disconnected me twice, before finally telling me no. After my previous experience with their poor customer service, I shouldn't have bothered attempting to ask.

On April 21, I purchased a *** XD 21" *** from Power Equipment Direct. I unit was defective and wouldn't start. They suggested that I contact ***, the parent company of ***, and talk to a service technician. I did that and after going through a number of check points. The tech told me that the unit had an internal electronics problem and it should be returned to P.E.D. for a refund. I contacted P.E.D. and told them what the *** had told me. I waited two weeks for an answer from P.E.D. and then called them, they told me that the unit needs to be taken to a *** for service. A brand new lawn mower to a service dealer? P.E.D. should just take it back and refund my money. I am sure that *** really doesn't want to have it advertised that a *** NEW MOWER, *** OUT OF ***, *** TO BE TAKEN *** SERVICE.

I wish I read these reviews ahead of time. I purchased some expensive split systems and of course the delivery driver drop the items off and needed no signature so of course nothing was inspected. Come to find out the most expensive piece on that shipment clearly was hit with a forklift. After one day of this garbage company over looking the damage of the pictures I sent them they refused to take the unit back. As a small business owner I will be sitting on this damage unit forever and most likely will end up scrapping it. It was a 2000 dollar hit which kills any business and I'm sure they could care less. Not to mention the delays that they say is covid-19 related but yet the still advertise thousand of combo unit deals but just pretend they're fully stocked until you buy the system then you're waiting over a month for damage goods. It's typical bate and switch, buyer beware."

Worst company I ever dealt with. My log splitter stopped working after about an hour. They said don't call us call the manufacturer. The manufacturer is in China with distributers in US. I called the distributer and we tried to get it to work but couldn't. They even called the manufacturer in China and the solutions they offered didn't work. I called PED again and they said that they needed a letter from the manufacturer. I called the distributer again and they refuse to help now. I sent PED the emails that the distributer sent me with possible solutions but PED said that wasn't enough. They even told me that someone from the distributer called them and said that the log splitter wasn't defective. I NEVER spoke to that person nor ever heard of them. I believe that they made up that story. I had to call VISA and dispute the charge. I sent VISA the emails and they said that it should be no problem.

I bought a Earthquake tow behind mower. I was so excited about this mower. When we got it started it up, went to engage the mower and it didnt work. My husband spent 2 hours fixing it so that it would work. The bolt was never put it to the belt engagement arm the arm was laying in there loose. Their customer service only want to give me $25 for all the work just to make the mower work. And it makes me wonder what else is wrong if they missed such an important step. I just told them to come pick it back up. I feel they should have given more back for such an expensive piece of equipment which was $2300.00. After asking for the manager he only offered $50. Thats not enough to hope that nothing else is wrong with that piece of equipment and the time it took to fix it. The manger was not helpful, and was rude in the end. I will never buy anything else from this company or their sister company Mowers direct.

I wish I had read these reviews before my purchase. I purchase a brand new 60 inch Toro lawnmower from them so I could make payments. The driver delivers it and says they wanted him to leave it in the street and no signature required. He gets it in my driveway for me with my neighbors help (*** gets an A+ from me). Later when we got home we inspected it. The gear handle is completely bent and the plastic the handle is in is popped out of it's place and is cracked. There is a rip in the back of the seat and there should be a pin for the cut height adjustment and it's missing. It has been a week and all they have wanted to do is go back and forth with emails saying they did not receive most of my pictures. When they finally decided I could return it (after screaming at me) they tell me it has to be back on the pallet. Not sure how I'm supposed to do that...I tell them to send me the damaged parts and I'll have it repaired and they refused. Do not buy from this company."

This company has to be some sort of scam, the prices were pretty good should of know better if could give it negative star rating I would. This was my experience with them. After going on their website I finally chose a mini split, it was on back order but with the shipping date not being to far away i decided to go ahead and purchase it. What ends up happening is they change the date 3 times when I finally decided to cancel. I said fine i'll give them another chance but order a unit that clearly states its in stock, I purchased 2 days so I was excited and relieved when I seen an email in my inbox but only to become infuriated when I opened it to see that my order now had a new shipping date of 8/21 what good will that do me summer is over. I do not know what kind of scam this company is running but it certainly feels like one avoid this company like covid 19 nothing but a huge waste of time. I spent all summer sweating my [censored] off thinking this company was gonna ship me a mini split.

THIS SHOULD NOT BE A CREDITED BUSINESS. Complaintsboard.com, you have got to read these reviews and remove your tag here, from being a " credited business". This is false. Their reviews from previous customers, are pretty much true. I believe the positive reviews were done by friends or family of the business, wait, are there any positive reviews? Hmm? There is no return policy, we'll there is, but YOU, have to pay for the shipping yourself. GREAT JOB POWER EQUIPMENT DIRECT, INC.(sarcastically speaking) Here is what email I got after trying to return one of the 2 processes I got. Same exact Y Connector, just 1" different. Here is the email... "You are responsible to ship the item back to us. Please make sure to let us know if there is anything else you need. Warm Regards, Brittany" I have never experienced a legit company that does this. And to think I was trying to support a non corporate company during this pandemic. Way to set the bar guys? LOOK ELSEWHERE TO PURCHASE PRODUCTS. TGERECARE OTHER COMPANIES TO SUPPORT.

An absolutely garbage organization that doesn't love up to its promises or care about its customers.I ordered a *** on *** back in March, with a expected ship date in Mid-April. Received a ship notice in Mid-April. Awesome, right? Wrong.Product never shipped. I contacted them. They said, we've reached out to our vendor to see if the product has shipped or not, we'll let you know.Never hear back, so contact them again. Same response. Rinse repeat. Meanwhile, they're holding over $1000 of MY money and not allowing me to cancel the order, "because it may have shipped out already."After 2 weeks of calling, chatting and emailing with their support, I heard every excuse in the book. I was patient until I wasn't. I had to contact my *** company to reverse the charges.Stay away from *** and all of their subsidiaries. Worst online retailer experience I've ever had. And if *** cares to respond to this, I'm happy to post all of the chat transcripts and emails I saved full of their empty promises.

On July 11 ordered a *** MegaShot MS ***-S Power Washer. Shipment was quick and it was received with damaged shipping materials on July 14. I took pictures of the damaged packaging, damaged parts and contacted Power Washers Direct on July 16. *** email states they will get back to me in 1-2 days. Did not happen. The only way I can get someone to answer the phone is call for Sales and explain the story. I have spoken to two humans by telephone in a month, and one person via chat. One asked for pictures and label, and later asked for engine number. The second individual told me the engine number was wrong...provide ALL pictures again along with the picture of the engine number. Stayed on the phone with him until he said he had the email and all the pictures he needed. Last week, I received two packages...neither were replacements for the damaged parts. Something completely different. I have written to the headquarters with no response. BUYER BEWARE, there is NO CUSTOMER SERVICE with this company.

Ordered a Amana PTAC from their *** web site. Before I placed the order it said they had *** stock quantity changed to 10. After a week and no indication on *** that the item had shipped I called them to see when they expected to ship it. I waited on hold for over 30 minutes just to talk to a customer service lady, she then but me back on hold for nearly 10 minutes. She came back and told my item was drop shipping from the factory (Amana) and it would not be in stock until Aug. 10, (nearly a month after I placed my order). When I told her about the *** listing that said they had *** on hold for another 15 minutes. When she finally came back she told me her supervisor said the inventory count on *** does not update regularly. I asked her why it went from 11 in stock to 10 in stock right after I placed my order, she couldn't answer that. Meanwhile they have over a $1,000.00 of my money for the next month at least while I wait for them to come back in stock and their supplier to drop ship it to me. These folks appear to be nothing but a 3rd party operation that takes your money and then turns around and orders your item from whoever the supplier for that particular item happens to be.

I purchased a minisplit from ecomfort.com. My certified HVAC installer attempted to install it, but I received a defective condenser that never worked. My certified HVAC installer followed the company's warranty claim process and spoke with the *** representative who agreed that this was a factory defect and that I needed the entire outdoor condenser replaced because during the test (before actually turning the unit on), the compressor leaked oil all over the control panel rendering the outdoor condenser part of the unit unusable. I keep getting the run around and even though a representative confirmed last week that they my same outdoor condenser in stock, no one with the "authority" to approve this replacement is available. I tried calling , but they directed me to go through ecomfort. Every day that this is not fixed is costing me money and it is holding up the completion of our home addition. This has never worked and I just want to be made whole by receiving a properly functioning unit that I paid for.

I purchased a *** - 15k BTU - Packaged Terminal Air Conditioner (PTAC) - Electric Heat - *** came on January 23 from ***., a subsidiary of Power Equipment Direct, Inc. and was installed by a licensed electrician. It worked for about four days, then stopped. Upon inspection by that electrician, part *** was missing, apparently never installed. Communication with *** resulted in the sending of a part; unfortunately the wrong one. The correct part was provided on February 6, installed by the electrician, and the unit is now working correctly. I have requested reimbursement for these costs which were incurred in an effort to make the unit I purchased useable. I have submitted the required warranty claim forms at the beginning of March. I called the customer service number listed on ***'s website Monday, March 30. I was told by the customer service rep that someone from the company would contact me no later than yesterday March 31. I have not received any communication.

not happy with mowers direct first time using them ordered a cub cadet push mower shipped to *** mower gets there no ***, no clips for cables, no grass chute nothing but a mower takes it out of the box adds oil and gas mower would not start its like I got a mower that was returned and just shoved in a box . call mowers direct they say I've got call cub cadet we sure yall got yalls money now I have to take what was supposed to be a brand new mower to a dealer and have it worked on to get it running and is 45 munites away from where I live.a brand new mower ! what the h*** I have to do all the leg work ? very bad business if you ask me mowers direct just washed thier hands of it all .they got payed ***,Your review is now live on Mowers Direct.Here's where you can find your comments...I also wanted to personally respond to your submission:"Very sorry to hear you're having problems with your mower. As an online retailer, all warranty service is provided by a local servicing dealer."Thanks again for your review

I ordered a brand new Cub Cadet lawn mower from Mowers Direct. A branch of power equipment direct. The mower arrived and upon assembly was found to be damaged. I emailed the company immediately, no response, I called 2 days later and spoke to a customer service representative and she told me to submit a form via email. She indicated that they might be able to send me a part to repair and install myself, but they needed to consult their parts person. I was told that I would get a call back and I never received one. I called 4 days later and spent 1 hour waiting for someone to answer the phone, they never did. I have emailed 3 more times and no one has responded. I took matters into my own hands and called a Cub Cadet authorized repair facility and asked if they would repair my brand new lawn mower under warranty. I now have paid for a brand new damaged lawn mower and $59 for the company to pickup the lawn mower to fix it under warranty. I would like Power Equipment Direct to reimburse me the $59 I spent to fix the mower I purchased from them since they refused to handle the problem. My order number is ***.

I purchased a furnace on october 31 from this company , on november 8th the furnace was delivered on and on around the 10th it was installed and didnt work we have been in constant contact with this company trying to get them to send a part we need and they just keep giving us the run around. they told us for a couple days they would send us a part for the furnace then they said i needed to fill out a form for warranty so i did that the day they asked on 11/15 then they said they would overnight the part that same day on 11/15 we have been calling them every day since and they keep saying the part was sent we have been using our oven and space heaters to stay warm i dont have the money to pay for another furnace until i get my money back from this company. its now December 3 and they told us today again the part was already shipped. this was a brand new furnace that did not work when we got it its been over a month .We at this point we just want them to take the furnace back and refund our $1,133.61 and we never want to deal with this company again we have have been played long enough. We need Heat please Help!

I had purchased a Log Splitter in August, also purchased an extended warranty. Right around last Oct/Nov I tried getting my item repaired. I called the company, was told to call the warranty company, ( I knew this but didn't know the name). Was given the number and was told they didn't do this type of warranty work. Called them back and was told to call Yardmax, the maker of the splitter. Was told I had to call the place of purchase and see if they could do anything for me. Again, was told to call yet another company, as their understanding was the company was bought out. Again, no luck with them. Called the other companies back and was given a name of 2 places to take it in for repairs. The shops didn't do warranty repair, I had to pay for it. Called them back, said they will try to find someone who does warranty repair, never heard from anyone again. I was told that they can SELL me the part if I knew what I needed. I had a problem early after the purchase, I was sent a part and told to put it on myself. It was still under warranty, why did I have to do the work?I also have emails from other parties concerning this problem if it would help.

I am a legally, permanently disabled and protected by the ADA.I first contacted Power Generators Direct DBA "Electric Generators Direct" support in June regarding a new *** that I purchased from them. I was informed that there was no warranty for the defective *** generator foisted to me by Power Generators Direct DBA "Electric Generators Direct" and that I should contact the manufacturer. I was subsequently informed by the manufacturer, Westinghouse, that the retailer, Power Generators Direct DBA "Electric Generators Direct" misinformed me and that they should have immediately replaced the defective generator with a new working generator. Power Generators Direct DBA "Electric Generators Direct" and *** have a close working relationship as evidenced by the fact that Power Generators Direct DBA "Electric Generators Direct" permits *** employees to answer customers directly on their Electric Generators Direct website when customers have questions or concerns. Because two companies appear to collude in their business dealings against consumers, they should also be treated as one company for the sake of legal redress.

I purchased the burcom sewer grinder pump on Oct 15, 2021, I paid *** for it . It was delivered to 658 saint *** instead of 785 Wich is about 2 miles up the road , I had given them the wrong address cause I had just moved in , but the driver of the trucking company was supposed to call me when he got to the address and never did he just dumped it of on the side. Of the road which if he would have called me it could have been delivered too the correct address. So after all this time in December 7 I finally track it down and wanna return it because we went and bout a new one because it was an emergency at the time. So, with that being said the want to charge me all these fees and pretty much gonna cost me over 500 dollars to return it which to me is ridiculous there pretty much stealing my money I think. And. They told me once it left there wearhouse it wasn't there problem anymore Which is a s*** way to run a company they said there was nothing they could do about it and it was my problem because I gave the wrong address. I wanna return it at no cost at all because of the c*** I went through with this company and what I went through trying to find this pump. they have been very unprofessional.

Bought a Kohler Generator plus accessories Dec 15, 2021 and asked to have *** paid at purchase so I could charge to my business in 2021. They agreed and was charged in full ($4628.99) by credit card.Unannounced they charged at shipping date (apparently) $465 later in Dec 21, and in late January 2022 $4163.99. Thus, we were billed double, unannounced and wrongfully.The accounting *** was asleep at the wheel, and it was up to me to discover on Feb 13, 2022. I called *** lady they next day and she doubted my calling it out, but said she would get with accounting. I said no, since she doubted me, you have accounting CALL ME. They have not responded, and I went to *** to resolve.It turns out, the double billing sent my credit card over its limit, caused an ongoing disruption with interest charges, which is a financial loss to me. We won't be able to use our business' over limit card for about 10 days while Chase does what ever they do to resolve. The interest runs at 17.24%.The customer service and accounting are living on a different planet. We and my company is extremely diligent about paying all bills immediently, thus, I fail to understand how 2 departments at PED can operate so dysfunctionally and uncommunicative.

I purchase a heating system from Ecomfort in August last year, received partial delivery in September. Was told the rest was on back order. They have a 10 day no return policy. The back order continued until I finally had to cancel it in January due to expenses changing from summer to winter and the loss of an income. I was never told it was going to be piece mailed. I was never told they didn't have the whole system. I begged and pleaded with them for months that my heat was going to die. It did in February. I have been without heat since then and it is 24 degrees in NY today. They never gave me options, the only time they contacted me was via emails telling me my shipment day was being moved AGAIN. I recently contacted them to see if the parts were available. They said one of them is the other will be coming in this week or next but there were 63 open orders. They had them but they are once again on back order, I have been waiting since last year, shouldn't I have at least gotten a phone call to let me know and give me the option to purchase at that time. They knew I was waiting for them. The either need to ship my 2 remaining parts ASAP or refund the $1,000 I have already paid. I couldn't return it because they only give you 10 days in their return policy and they kept sending me messages that my parts were being shipped, until the next one then it was too late.

I placed order #*** through *** from this seller for item ID on 5/28/22. I promptly received the item on 6/02/22. I opened the box to inspect the item and found it damaged but useable. I sent a message to the seller including photos on the same day it was received. I received a message from Chitra on 6/07/22 offering either a 20% discount or I could return the item for refund. I replied on 6/07/22 stating that I accepted the 20% discount as the item was useable. As of 6/15/22 I had still not been refunded and sent another message to the seller. As of 6/17/22 I had neither received a refund of 20% nor did I receive a response from the seller. On 6/17/22 I reached out to *** who opened up a case for a return. On 6/23/22 the seller sent me a message requesting me to close out the return request and let them know when it was done in order to receive the 20% refund. I complied with their request by closing out the return request and sent a message to the seller immediately thereafter. I have not received either a reply or a refund. In retrospect, I was foolish to close out the return request as I have no longer have any recourse through *** as a result. I am requesting to have the 20% refund issued to me as had been agreed upon by both the seller and I. Attached is supporting documentation including correspondence with the seller and the chat transcript with ***.

I ordered an air exchanger from this company back in November, and before ordering, called this company to ensure this product was suitable in very cold climates and provided warm air to mix with the cold, to ensure the air would be warm enough going into a building. The person I spoke to from this company, clearly did not know the product, had to look it up, and stated "this product is suitable for cold climates and would provide warm enough air and be fine." This was FALSE INFORMATION. The product only brings in cold air from outside and is not usable in cold climates. I have been arguing with this company for over a month now to let me return the product to get a refund, as it is not usable in cold weather and was given false information by this company. This company is not only refusing to refund my money, but is outright lying that they provided this false information. Regardless of their refusal to cooperate for over a month, I mailed this product back on January 12, as I cannot use it, and am still waiting for my $342.40 refund. This company has not cooperated the entire time I have been fighting this, when there is nothing to "fight" about, and need intervention. Also, I filled out a "review" of this company, that appeared to go through the company itself, and it mysteriously never posted. This company is picking and choosing which reviews it will post to give the appearance of more positive reviews.

Power Equipment Direct / aka ecomfort.com sold me $3444.00 worth of HVAC gear, most of which - like the air-conditioning units themselves - they never delivered, perhaps because of a shipping problem - anyway nothing to do with me. I had taken delivery on some smaller boxes containing inexpenesive peripherals, plastic tubing and so on. But I refused delivery on several boxes once it became clear they were not going to be sending the main items (and now I had begun to read their very bad online reviews). Also, the later boxes were damaged. The boxes I *didtake receipt of, I photographed all the contents and re-attached to a pallet and they picked them up for return. At this time I have been reimbursed less than $3000.00. They still owe me $474.96 and have given no explanation why I would not have received all of my money back. And there can be no explanation. I did everything right and by the book and would never had sent them gear back to restock if there was anything I could do with it; they made an AC installation impossible for me - not only did the ACs themselves never arrive, but by the time their process was finished, so was Air Conditioning season! They are obviously trying to hold onto my money as long as possible, in order to derive some profit from our transactions even though I have received absolutely nothing from it and weeks upon weeks of my time has ben wasted on them and their underhanded business practices.

I purchased a pressure washer and surface cleaner kit from power washers direct on July 8th. The surface cleaner came defective. I sat on the phone for an hour waiting to resolve the issue and was told to send it back. I sent the surface cleaner and all of the pieces that came with it back to them the next day. A week later, the new surface cleaner arrived with none of the parts to connect it. I got on the phone and waited another hour to try and get it resolved. They told me to check my email. They sent an email asking what was missing and I clearly explained. "All of the parts that come with the surface cleaner. Nuts & bolts. Hose connectors. Everything besides the bars and surface cleaner". They sent the nuts & bolts and nothing else. I contacted them via the same emails they used to contact me and get my response. They sent another email August 5th saying that the message was recieved and that I would be contacted within 1-2 days to get it resolved. It is the 14th and I haven't heard from anyone or received the other parts. I haven't been able to use this $1100 purchase one time in over a month and it only took them about 7 days to send it initially. I've lost multiple jobs and just have a pressure washer and surface cleaner doing nothing but taking up space because they still cant be connected. I want to be reimbursed. They have had three opportunities to send what I gave them my money for and I have been nothing but patient with them. Now it feels like i'm just being ignored.

I ordered and received a *** HVAC system through eComfort.com, which was a relatively easy experience. After beginning to install the product, it came to my attention that I ordered/received the incorrect Wind Baffles (WB-PA5). I searched through and through the product documentation when it came to my attention that the Wind Baffles (WB-PA5) listed as compatible on the eComfort website were incorrect. The correct product is WB-PA3. The website has since been corrected, but I do have screenshots available showing the original.I contacted eComfort and spoke with a representative. After explaining the situation, I asked how we need to proceed. After about 5 minutes, he explained that he could refund the wind baffles, and I would need to order the new ones. Furthermore, he explained that since the new order amount wouldn't meet the criteria for special financing, I would need to pay with another method.First of all, I'm filing this complaint because I just spent about $9000 at eComfort. To me, that is a good bit of money to receive an unsatisfactory result. I even asked if I could have the case escalated, and he informed me that is not possible. I don't know what business model eComfort has in place, but I feel I have been given the run around.Ideally, I'd expect to receive the same special financing I had with the initial purchase. I'm even willing to pay the difference in price. Although, I think I should receive it for the original amount because of the entire situation. I'm hopeful for an adequate response.

I received an email stating that we will need to pay 20% restocking fee of the purchase of our heating and cooling system because it was after the 30-day return policy. We understand your policy, but due to covid things were out of our control. We do not feel comfortable paying this amount. When we received the product, we had three installers who were going to come to our house to install the system on Saturday, 0ctober 17th. Unfortunately, my daughter was exposed at school to Covid, so we were put on quarantine for 14 days. After my daughter had exposure, my twin son then had exposure through his teacher. He then tested positive for Covid on October 20th. After he tested positive, I then tested positive for Covid on October 27th. From that date, our family had to be on quarantine for another 14 days, which then pushed our date of installation out even further. After our household was done with covid it was then Thanksgiving and our installers were unable to do the installation. When the installers came to our house to install the system, they explained that we had purchased a heating and air conditioning system that was too large and it would not run correctly for our sized home. We then called and were told we need to pay $826.68 for a heating and air condition system that we are not able to use. I tried three times via phone call to Robert who is the manager to discuss a more appropriate resolution to this issue. He has not returned my call. I said I would even purchase the correct system through their company. I have not received a response. I have the medical documents, and a picture of the system. Not a single box has been opened. Please let me know what I should do.

I purchased a Williams High-Efficiency Direct-Vent - 17,700 BTU - Gas-Fired Furnace - NG - 81% AFUE - Single-Stag (1773512) heating unit from Ecomfort on Jan. 09, 2019. The furnace was delivered on Jan. 18, 2019. The unit was installed by myself and a licensed plumbing/heating contractor. Initially, the unit would not cycle and my contractor advised that the flame would not "prove" itself. I received the new flame sensor on Mar. 2, 2019 and happily, the furnace cycled and operated as advertised. The furnace was used for approx. 3 months, then shut off until the fall of 2019. The 2019/2020 winter started, as normal in mid fall and the unit ran good for most of the winter. In late winter of 2020, the blower motor began to make some noise and had trouble starting. I took the motor and fans out, cleaned everything and reinstalled it in May . The blower issue was not resolved and I contacted eComfort in July with my issue. EComfort advised me to contact Williams technical support for help. I followed up with Williams and after that conversation, EComfort told me they were sending a new combustion/blower motor. Hallelujah, I could get the furnace up and running before winter. I received the new motor in August and to my dismay, they sent the wrong motor, after I provided the correct part number and EComfort also had my original purchase information. EComfort asked me to return the defective part and I did. I also returned the incorrect motor in the shipment. EComfort advised me to reach out to Williams and I did. The incorrect motor and the failed motor were returned to EComfort with their return paperwork. I have not heard anything, and I'm left with an inoperable heater.