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PODS Customer Care Service

PODS Enterprises, LLC

13535 Feather Sound Drive
United States - 33762

Customer Support Phone Numbers

+1 866 930 7637(Marketing/Advertising Opportunities) 0 0
+1 866 667 5590(Corporate & Government) 2 1
+1 888 776 7637 0 0

PODS Complaints & Reviews

PODS / billing practices

sammymocha on Dec 27, 2017
We recently moved from California to Washington State and used 6 Pods. Now I'm trying to check the billing, and it's almost impossible. The website has links to individual invoice PDFs, but these don't have container numbers, so there is no way to know which pod the charge is for. I called...

PODS / insurance policy

CurtT009 on Dec 9, 2017
We inquired about a Pod for a long distance move in April of 2017. We received a quote and went through it very thoroughly with the agent on the phone . We agreed on the price, booked our Pod and recorded the quote reference #. Our Pod was to be picked up at our home in St.Albert, Ab. In...

PODS / truck driver

Italia.skyy on Oct 31, 2017
I don't know if you have GPS to track your drivers but if you do, the driver on Bailey Boswell in Fort Worth TX 76131 at 1:30 pm 10/31/17 needs to be fired. He ripped apart a construction sign and because he tried to make a u-turn where one was not legal and ended up blocking traffic. I...

PODS / pods storage unit and moving

Nikkia Austin on Sep 22, 2017
I have never had such a horrible experience at any place I've ever used for services.I've had my pods account for about 2 years and during that time pods has changed policies without notifying me, given me inaccurate information about my account and balance, took their time returning my...

PODS / container moving and storage

We ordered four pods for our move from minnesota to oklahoma and loaded them ourselves with help from friends and neighbors. The first pod we received (61719bx) was brand new and we put our dining room set and our teak bookcases in this particular pod as well as some other furniture and...

PODS / customer service

LisaGP on Jun 22, 2017
On a Friday, I had submitted a request via the customer service line to have my POD taken down to access it on the following Monday. I was assured that it would be available Monday morning. I arrived late Monday morning and the POD was not there. I went to the office to ask and there wa...

PODS = Crooks with Billing System / PODS Billing practices are very shady.

ChrisOlds on May 30, 2017
PODS bills out of the Blue for Future services...then gives a Refund. With no notice, warning or approval they charged my Card $265.09 Bad, shady bordering on fraudulent business practices. The billing system is a sham. PODS knowingly charged me $169.00 for June 2017. Gave no notice, and...

Pods Storage / Storage container

Descendent250@gmail.com on Apr 3, 2017
First and last time I will use pods. The only positive experience I had with them was with the drop off and pickup. Other than that, I have spent the last 8 months fighting with them over billing. For a service that you pay $220 a month for, you would expect much much better back end system...

PODS / Started placing charging my debit card after over 2 years

Tootaloo on Mar 2, 2017
I am so frustrated with PODS service. First they significantly lowered areas they will service and yesterday I noticed they have begun charging my credit card for my PODs storage. When I called, customer service attitude was cold and uncaring, said their policy had changed and they were...

PODS - Portable On Demand Storage / Customer service

Douglas Andrews on Jan 2, 2017
I have been so entirely frustrated with PODS and especially with the inability to speak to a local representative who is in Milpitas, California, but I cannot get a phone or email to contact them. They refused to set a pick up date for the units and so I am disputing current and future...

PODS Moving & Storage / Can not get pods to remove there unit from my property

Donald W.King on Oct 27, 2016
Pods has lied to me for the removal of there unit from my property from 10/25/2016 thru 10/27/2016. There customer service dept. has told me nothing but lies concerning the removal of there unit from my property. First I was told that it would be removed on 10/25/5016 and that did not...

PODS - Portable On Demand Storage / refused delivery

Reviewer98296 on Dec 19, 2015
After taking my pod and telling me they can deliver anywhere in western oregon they refused to deliver saying Cannon Beach was not in thier delivery area - now they have my stuff and I have to pay 2000 to get it unloaded onto a truck Customer service just doesnt care - they are too big and...

PODS / Pods it my car

jgilbert0120 on Jan 28, 2015
PODS dropped of a pod on our narrow Portland Oregon streets for my new neighbor when he moved in. When the picked up the pod they obviously had issues with the narrow streets proceeding to tear up the neighbors yard and backing into my car (fairly nice sports car) in the process. Filed...

PODS / pricing

MDLDa on Jul 26, 2014
Do not use PODS they will take money unauthorized from your bank account. They are unethical. They took an extra 120 and called it insurance? They did not deliver on their services and kept changing prices. The quote they send you in email will not be what you pay. They sent me email after...

PODS / Delivery - POD Setting

Ordered a POD to store one room of furniture. Property incurred water damage due to broken water line. I wanted to temporarily store my furniture in a container while the damage was repaired. Ordered the unit on-line. It was delivered on the day promised. However, it was dropped with the...

PODS / Poor costumer service/ inflexible policies

Vee C. on May 7, 2013
After paying PODS to house my articles since October 2011 for $270 a month, I discovered the company will has no policy (in fact the rep- Jason seemed to relish informing me) that they would charge me an entire additional month rent on top of the $107 drop off and pick up charge although...

PODS / Delivery of goods

LynEarl on Apr 13, 2013
I will never use PODS again! We negotiated to have our household goods moved from Florida to Arizoa thinking, yes it's a little more expensive than doing it ourselves, but they will get it to us safe and sound. Someone forgot to mention to PODS that getting it to you on the date they...

PODS / Pods - this company sucks and employees are unprofessional

jkm14 on Jan 30, 2013
I got a response from a a lady named jennifer@podssocial.com to send details of my account and then I did follow up with this lady after a month and she assured that she is going to talk with her executive resolution team to resolve my issues with pods. After few days I got an e-mail from...

PODS / Hijacked my stuff

Finn C on Jan 11, 2013
I called to get my stuff delivered. I live 60 miles from where the POD is stored but they want to charge me $720 to deliver my stuff. They are holding my stuff for ransom!! The issue, as they explained it to me, is that I live in a territory served by a different franchisee than the one...

PODS / Beware of weight limit

LakeGator on Oct 13, 2012
Beware of the new interstate agreement form they ask you to approve. It has recently been changed to specify a maximum weight in ANY of the container sizes you rent. Here is the revised text: the maximum weight of Tenant’s property shall not exceed 4, 400 pounds contained in either...

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