PlumbersStock
Reviews and Complaints

In October 2022, I ordered two high-end toilets/bidets, but they never shipped. I sent follow-up emails every few weeks and was told repeatedly that the items were on backorder and would ship in "a few weeks". After seven months of waiting and multiple follow-ups from me, I was informed in April 2023 that the items had been discontinued and was offered a substitute. When I asked for the delivery time and confirmation that the price of the new item was the same as what I ordered previously, I didn't receive a response despite sending several follow-up emails/tickets over the next several weeks. Eventually, I found out that the replacement items were also backordered and cost $2500 each! More than double what my original items cost. This was the worst customer service experience I've ever had, and I can only imagine how challenging it would be to deal with this company if you had a problem and needed a return or replacement. They never once reached out to me with an update and getting a response when you contact them is a brutal process. Try calling support before you order, you will not be able to get a human on the phone. My order was placed on October 14th 2022 and ultimately cancelled on May 4th 2023. Buyer beware. Support ticket: #145887

I recently had an experience with PlumbersStock (plumbersstock.com) that left me feeling quite dissatisfied. I received an AC vent cover which was the wrong size compared to what I had ordered. Upon contacting the manager to initiate a return and replacement, I was reminded that their policy forbids the acceptance of returns. This was disconcerting because I had already provided the exact dimensions of the vent cover. Even though I had received something very different from what I'd ordered, I was out of luck as far as compensation goes.

I can't help but feel that if PlumbersStock had been more upfront about the dimensions of the product, all of this could have been avoided. After all, the item that I received was 2 inches wider on all sides than what I had been lead to believe. Anywhere else I've ordered AC vent covers from in the past has always provided me with the exact dimensions that I requested, so it's disappointing to see such a lack of integrity at this company. When it comes to customer service, PlumbersStock has definitely missed the mark.

Overall, I'm quite unhappy with my experience at PlumbersStock, and I doubt that I'll be returning to shop there again. I was hoping for a product that would meet my needs and an easy, stress-free experience. However, the poor communication and lack of transparency when it comes to product dimensions has left me feeling frustrated and disappointed.

My experience with PlumbersStock (plumbersstock.com) was less than satisfactory. I set out to purchase two items for my bathroom that were listed as in stock. After making my purchase, I never received any kind of update or notification from the company. A week went by, and I decided to reach out via email to get an idea of what was going on. Imagine my surprise when I was informed that both items actually needed to be ordered directly from the manufacturer! At this point, PlumbersStock said they would look into it and get back in touch.

Unfortunately, that was the last I heard from them for another three weeks. I felt frustrated and had to take the initiative and email them again inquiring about the status of my order. This time around, their response was less satisfactory: one of the items was no longer available, and it would take another 3 months to receive the other item. Frustrated, I made the decision to cancel the one item that was available.

Ultimately, I was not impressed with the way that PlumbersStock handled my order. Instead of delivering the news about the unavailability and wait time of my order promptly, it took them weeks to provide any kind of update. To make matters worse, they left me wondering about the status of my second item, as they failed to provide any further information about it in our subsequent exchanges. I was left feeling frustrated and disappointed with their customer service. Based on my experience, I cannot recommend this company and will be looking elsewhere for future purchases.

I recently had an experience with plumbersstock.com that left me feeling quite disappointed. Initially, I ordered three faucets and was frustrated to find that they took much longer to arrive than expected. Despite this, I decided to give them a second chance as I found that they offered the best price on a different item that I needed. Furthermore, the website showed that the product was in stock at a nearby warehouse, leading me to believe that I would receive it quickly. Unfortunately, this was not the case as my order remained unfulfilled for an extended period.

Feeling frustrated, I reached out to the customer service team to inquire about my order. I was shocked to hear that there had been a problem with the system, and my order had not been received. Despite receiving an order confirmation email and having the order show up in my account, I was told that I would need to place the order again. Incredibly disappointed with the situation, I decided to take my business elsewhere.

In my opinion, plumbersstock.com is not a company that I would recommend. Their poor customer service and the number of issues I experienced have left me with a bitter taste in my mouth. If you are looking for a reliable and trustworthy supplier for your plumbing needs, I highly suggest that you take your business elsewhere.

I recently had an experience with PlumbersStock that I feel compelled to share with others. I placed an order with a lead time of 4-5 weeks and eagerly awaited its arrival. Unfortunately, weeks went by and I didn't receive a shipment notice. Concerned, I decided to call the company to see what was going on.

To my surprise, the representative on the phone informed me that my order had been flagged as suspicious and was not processed. I was shocked and confused since I hadn't received any notification about this. Despite this issue being their mistake, I was disappointed to hear that the only solution they could offer was to re-process my order with the original lead time of 4-5 weeks.

I requested to speak with a supervisor, hoping for some better solutions, but the response was not encouraging. The supervisor did not offer any additional options, and I was shocked to hear that she was the only one I could speak to. To make matters worse, even when I asked for possible solutions to expedite my order or shipment, I was simply told that this was not possible.

I was incredibly frustrated and upset with the entire experience. The only resolution offered by PlumbersStock was a mere $50 discount on my initial $650 order. It was clear to me that they weren't willing to do anything to please a customer who had been let down by their mistakes.

In conclusion, I cannot recommend PlumbersStock to anyone who values trustworthiness and customer service. While they may have convenient items and competitive prices, their lack of accountability and unwillingness to go above and beyond for their customers is a major issue. There are plenty of other businesses that value their customers and prioritize excellent service, and I encourage you to seek those options instead.

I recently had the displeasure of dealing with PlumbersStock during my search for an unusual sized a/c register. Unfortunately, the experience was nothing short of a nightmare. Upon placing my order, I was informed that the item would not even begin to ship for over 20 days. This was incredibly frustrating as I needed the item sooner rather than later.

In an effort to salvage the situation, I contacted their customer service team to see if I could cancel the order and go elsewhere since the wait time was simply too long. Much to my dismay, I was informed that they couldn't cancel the order as it was already placed with the manufacturer. This immediately set off red flags since their refund and exchange policy explicitly states that orders can be cancelled at any time before shipment without any fees.

As a result, I politely mentioned the policy to their customer service team and also suggested that they could simply refund me my money without receiving the item as I was not interested in having it rerouted to their store. Unfortunately, this suggestion was met with resistance and they insisted on receiving the item back before issuing a refund. This was extremely unprofessional and not in line with their own refund policy.

Overall, my experience with PlumbersStock was one of the worst I have ever had when ordering anything online. I strongly suggest that anyone in need of plumbing supplies or equipment consider shopping elsewhere in order to avoid a similar ordeal.

I recently purchased a toilet seat from PlumbersStock at plumbersstock.com. I was particularly drawn to their large selection of products and affordable pricing. However, my excitement turned to disappointment when my order arrived and I discovered that the "White" toilet seat I had ordered had a greenish tint to it. I immediately reached out to their customer support team and sent a picture of the product. After investigating the issue, their warehouse manager explained that it's not "all the way white" and has a "bone color" to it.

Although I appreciated their honesty, I was not satisfied with the color of the replacement toilet seat that they sent me which was still the same color. I requested a refund for the product since it wasn't the color I was looking for but was informed that I would need to pay a $10.99 shipping and handling fee to return it. Frankly speaking, as a customer, being charged for something that was out of my control is unacceptable.

It's understandable that sometimes online orders may not be as we expect them to be; however, as a customer, I feel that I shouldn't have to pay for something that wasn't up to par in the first place. PlumbersStock is known for its fantastic selection of products and reasonable prices, and while my experience wasn't the best, I'm still willing to consider buying from them again in the future with the expectation that their products will be as advertised.

As a customer of PlumbersStock, I had an experience that left me feeling quite frustrated. Despite placing an order two weeks prior, I found myself having to cancel and request a refund due to the company's inability to ship my item. To make matters worse, I was told that it would take up to 5 days for the refund to process, and that a manager's approval was necessary for it to happen. This seemed odd to me since my item had never even been shipped.

My experience with PlumbersStock made me realize that some businesses still believe they can treat their customers with disregard. While I had initially been attracted to their low prices, I now regretted not opting for a slightly more expensive seller on eBay who could have provided better customer service.

Ultimately, I would recommend against doing business with this company, even if they are offering the lowest price. It's worth paying a bit extra for a more reliable and customer-focused seller who won't leave you waiting for weeks to receive your order.

I wanted to share my experience with PlumbersStock (plumbersstock.com), as I recently placed an order for an HVAC capacitor from them for my personal home unit. While I did receive an email confirming my order was placed, the process didn't go as smoothly as I would have hoped.

Initially, I noticed some charges from plumberstock.com on my credit card for $1, which were later refunded. This caught me off guard as I have never seen a reputable company handle charges this way. However, I remained optimistic that everything would be sorted out and my order would be shipped out as soon as possible.

Unfortunately, it has now been over 30 days and I have not received any communication regarding the status of my order. In addition, I have sent multiple emails to PlumbersStock with no response. What's more, upon logging into my account on their website, I found that there was nothing listed in my purchase history. The fact that they have charged my credit card without providing any updates on my order is concerning and leaves a lot to be desired.

I am always willing to give people and companies the benefit of the doubt, but in this case, I have to say that I am disappointed with the level of service I have received. It's disappointing to see bad business practices like this and it's even more concerning when a company fails to communicate with their customers. Hopefully, things will improve in the future for PlumbersStock, but for now, I would not recommend them to others.

My experience with PlumbersStock was very frustrating. I placed an order for a part on August 10th and paid for expedited 2-day shipping. However, I did not receive a copy of my invoice by email as promised. After waiting until August 12th, the day my part was supposed to be delivered, I called their customer service number.

Unfortunately, the experience was not what I had hoped for. I could hardly hear the representative over the phone due to what sounded like a wild party in the background. After explaining my situation, I was informed that my order had been shipped and they would send me the invoice and tracking information.

When I finally received the email, I was disappointed to see that the 2-day shipping I paid for was actually 6-day shipping. This meant I wouldn't be receiving my part until August 16th! I called back and emailed PlumbersStock to find out why my order was taking longer than expected but was left hanging with no response.

Overall, my experience with PlumbersStock was frustrating and left me feeling dissatisfied with their service. I can't recommend them based on my personal experience.

I recently had an unfortunate experience with PlumbersStock, an online plumbing supply store. While browsing their website, I came across a faucet handle that I was interested in purchasing. I ordered it on August 3rd with the expectation that it would be shipped no later than September 1st, and that I would receive an email notification when it had shipped.

However, two weeks into September, I still had not received any communication from the company. Concerned about the status of my order, I reached out to PlumbersStock and was told that my item would not be shipped until October 1st. Naturally, I was disappointed by this delay.

To my dismay, the promised shipment date of October 1st came and went without any notification or updates from the company. At this point, I had lost trust in their ability to fulfill their promises, and requested a full refund on October 7th.

Despite my request for a refund, I was informed that my item had miraculously been shipped and would arrive in two weeks. I found this to be a dubious claim, as no tracking number was provided and their website still indicated that my order was being processed. As far as I was concerned, there was no indication the item had been shipped, nor had I received the promised email message with tracking information.

At this point, I decided I would refuse the package if or when it ever arrived. I regret having to give such a negative review, but it was a necessary step to warn other buyers to do business with PlumbersStock at their own risk. In my opinion, they fell short in their customer service and delivery promises, and I would have given them negative stars if that had been an option!

I recently had an experience with PlumbersStock (plumbersstock.com) and I must say that it was quite disappointing. I ordered a faucet part early on a Thursday and was informed that it would be shipped later that day. I was hoping to receive the item in about a week's time through standard shipping. However, to my surprise, when I inquired about the status of my order the following Wednesday, I was informed via email that the item was still not shipped out and that my card would be charged when it was shipped.

To make matters worse, the part kit that I had ordered was essential to fix a plumbing problem at my home, leaving me without water for a week. Although PlumbersStock had the best online price, after this experience, I feel that the convenience factor was not worth the trouble. When I requested if they could ship the item out on priority shipping which should have only cost a couple of dollars more than the standard rate, they simply offered expedited service at a staggering $32, which was even higher than the actual kit.

As a customer, I feel that it was important for PlumbersStock to have accommodated my inconvenience and shipped out the product promptly. Instead, they chose a lower path which was quite discouraging. If this is how PlumbersStock treats their customers, then I'm afraid I cannot recommend them to anyone.