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resolved to the customer's satisfaction
Resolved
Pivotal FitnessStealing money

I signed a 2 year contract that should have ended in August but National Fitness is still charging my account. They conveniently didn't send any notification that my contract ended but didn't hesitate to still charge me even though I haven't been to the Pivotal Fitness once in over a year

Responses

  • St
    strongwolff Nov 06, 2009

    I was told by Pivotal Fitness that I was signing an agreement which would give me a 1 week trial, which is what I requested, and that if I decided I didn't like the gym I could cancel in a week and the form would be "torn up as though it never existed." I looked on the web and found they had been offering a 1 week trial without signing this same form and I was not informed of this by their sales rep. The general manager denies any wrong-doings by his employees and is forcing me to pay $40/month for 2 years. I tried to cancel within 6 days. I do not recommend this gym as they are not "above board."

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