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I am a loyal customer from Kazakhstan. I ordered sanding bands (180 grit), but the seller sent the wrong product (80 grit), twice in a row.
I filed 5 refund complaints via Pinduoduo — all were either rejected, closed without action, or ignored.
Eventually, the platform approved a partial compensation of ¥99 — but the money was not refunded to my card, instead it was added to their internal wallet.
This violates my consumer rights and contradicts international refund standards. I paid by card and expect a card refund.
I also demand moral compensation for the time, stress, and the platform’s refusal to assist properly.
I can provide proof: screenshots, complaint history, and purchase receipt.
Pinduoduo failed to act in good faith.
Country of complaint: United States
Claimed loss: ¥132 CNY (approximately $18 USD)
Desired outcome: I demand a full refund of ¥132 to my original payment card, not to the internal Pinduoduo wallet. I also request moral compensation for the stress and platform’s failure to protect consumer rights.
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