The complaint has been investigated and
resolved to the customer's satisfactionResolved Pinch A Penny — False advertising
resolved to the customer's satisfaction
On October 9th 2004 I purchased a heat pump for my pool. Aquatherm manufactured it.
In August of 2006 I discovered oil in my pool. The heat pump had malfunctioned and caused this mess.
I call Pinch a Penny and they had a repairman from Aquatherm come out when I wasn’t home. He left a repair invoice (No. 15750 dated 8-14-06) It said something about the compressor heat exchanger being damaged.
I call Aquatherm in Fort Myers Fl. To find out if it was going to be repaired. The said the water in the pool wasn’t right and it caused this damage and wouldn’t be covered under warranty.
I was led to believe the Titanium exchanger was covered under these conditions.
Come to find out my unit doesn’t have a titanium exchanger in it.
The heat pump I bought from Pinch a Penny Has the Titanium sticker right on the front of it and that is what I thought I was getting.
It looks like the ole bait and switch happened to me and I am really disappointed.
My father was diagnosed with a terminal illness and I couldn’t pursue this completely until now.
I recently called the store I purchased this from and filled them in on what was going on.
They checked their records and it shows I bought an AT600, which has a copper nickel core. The only thing my receipt says is porp digital and I didn’t get any other paper work. I explained that it has the titanium sticker right on the front of it.
I emailed photos to them and they were going to check with Aquatherm.
Today I received a call from Alex at Pinch a Penny. He stated that they talked with Aquatherm and they looked thru their records and said it was indeed an AT600 unit and how it got the titanium sticker on it they didn’t know. They also said the unit is not repairable.
I was offered another unit at a discounted price. That is not what I want. I want what I was led to believe I was buying in the first place. I shouldn’t have to shell out $2, 200.
January 15, 2009
After emailing the above to Pinch a Penny corporate offices, I just got off the phone with Chris from Pinch a Penny out of Clearwater Fl.
She thought me buying another one for $2, 000 was a good deal. They don’t sell Aquatherm any more.
I wont buy anything from Pinch a Penny anymore.
It is now May 2009 and I still have a boat anchor in my back yard.