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CB Pet Stores Petco 1775 Washington St, Hanover, MA, 02339, US
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Petco

1775 Washington St, Hanover, MA, 02339, US
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Petco - customer service

Today, 9/8/19, I went to the petco in Hanover to buy a pet mouse with my boyfriend. We went into the store around 4:15 and checked out around 4:30-5. When we went to go check out, the women who wash checking us out had some comments on our purchase of a pet mouse. At first she said "is that a mouse or a hamster" and when I told her it was a mouse, she made a disgusted face at both me and my boyfriend and added "why a mouse?". I replied, "well mice are cute and deserve love to". I thought that for someone working at petco, she should be loving of all animals. But She didn't stop there. She kept commenting on how mice are gross and how people usually just buy mice as food and not pets. It was insulting. I felt like I was being made fun of for buying a mouse. I'm really disatisfied and disappointed with how my petco experience went. If you could just SEE the expression on this women's face. I felt so embarrassed and humiliated. It's okay to not like all animals but I feel like as an employee of petco, your enthusiasm for the animals should be top priority, especially when talking with paying customers. I almost didn't buy it because of how terrible she made me feel for buying a mouse. I am sure she's a great person and she didn't mean any harm in what she said but all animals deserve love even if they are "gross". I hope she learns that.

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