Perma-Seal Basement Systems
reviews and complaints

This Spring, Permaseal did some basement waterproofing for me. In May, I discovered that some of the pipes in the basement were leaking so I called my plumber. He discovered that the leakig was due to the fact that the Permaseal employee connected the sump pump drain to the kitchen sink drain in violation of the Plumbing Code. I had to pay the plumber $1,835.00 to fix the problem. I have sent a letter to the company and have made calls to the company but I have received no reponse at all.

This company put in their product in November . We had a leak under where they applied it. They sent a technician who said it wasn't the product's fault; there was another reason for the leak. I've tried contacting the President, the head of customer service, and their 22-year veteran who handles all the problems. Nobody has called to answer my question or follow up on this complaint. The customer service from this company is terrible. They just don't care.

Permaseal installed a Basement Defender system to a sump pump that was workin with no issues. They seem to have broke the existing pump on installation since their backup pump is the only one that works. The system is always in a state of alarm and it rings throughout the house day and night until we unplug it and reset the system. I have contacted them to cancel the contract and remove their product. They sent someone out who looked at it and wanted to charge us to install a new pump for the one they broke. I would like this to get resolved. They also repaired a foundation crack and seem to have fixed it. Their workmanship was shoddy and unprofessional. They cut a jagged hole in the drywall and wood which cost us extra money to fix and left the worksite messy with material splattered on the opposite wall, sawdust and drywall dust all over and the pieces that they removed stacked in a corner. I thought our sales rep did a nice job but can't recommend this company based on the work they did.

On December 14, a guy from Perma-Seal Basement Systems, ***, showed up at my place on *** in ***, *** to give me a free estimate for fixing my kitchen floor. *** told me that to make the floor level, it needed better support in the basement. So, I agreed to go with the option of using smart jacks. The work started on December 22, when a crew came in and cut out parts of my basement floor. They poured concrete pads, which they said were necessary to support my home with the smart jacks. About a week later, the crew returned and started lifting my home with a big ***. The cement under the *** cracked because my home was too heavy, and my support beam got wrecked. They even raised the support beam into my floor joist and broke it. They also took out all the existing support columns. The crew didn't have a level and didn't seem to know what they were doing. After the loud boom of my support beam breaking, they just left without fixing the mess they made. Perma-Seal sent two different people at different times to take pictures of the damage. I've been calling them every week to try and sort this out, but they haven't come up with a reasonable solution yet.

On 12/19/22, I hired Perma-Seal 'cause my basement was all flooded and stuff. I gave 'em a deposit of $606.74 to book a date for 4/3/23. The salesperson, who goes by ***, told me they couldn't do the work 'til spring 'cause the ground was all hard and stuff. They gave me a contract that was like 2 pages long. So, my living room carpet got all wet 'cause water was seeping in from outside. The carpet's only 2 years old, man. So, I called the installer, ***, ***, and told him what was up. He gave me the name of this waterproofing company called *** Waterproofing and told me to call ***, so I did. The next day, *** came over to my place and said that what Perma-Seal said I needed wasn't right and that he could do the work on 1/2/23 instead of waiting for 4 months like Perma-Seal said. So, on 1/2/23, *** and his crew came over and did the job. On 12/29, I called Perma-Seal to cancel my contract and talked to this lady named ***. She told me to sign the "Right to Cancel" page of the contract. But I only got 2 pages, man. So, she emailed me the whole contract, and I printed it out, signed the "Right to Cancel" page, and emailed it back to her. I called *** again to make sure she got it, and she did. She said she'd send it over to the *** and that I'd get a call the next day (12/30/22). But I didn't get no call, man. It was like New Year's Eve and a Friday, so I waited. On 1/2/23, I called again and talked to ***, and she said I'd get a call that day. But nope, no call. So, I called a third time on 1/3/23 and talked to ***, and she said she'd personally deliver my form and that I'd definitely get a call that day. But nope, still no call. On 1/4/23, I called again and talked to ***, and I asked for her manager. This lady named *** (not the same one as before) said she was the account manager and that it was too late for a refund, but I could get a credit. I said no thanks to that offer. I didn't even get the "Right to Cancel" form 'til 12/29/22 when *** emailed it to me, and then the holidays happened and nobody returned my calls. I think I deserve my full deposit of $606.74, man. Thanks, ***.