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1.6 424 Reviews

Pepsi Complaints Summary

67 Resolved
357 Unresolved
Our verdict: With Pepsi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Pepsi reviews & complaints 424

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12:29 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Pepsi distribution of product

About 18 months ago my local bellstores in Dalton Ohio stopped caring the blue sugar free rockstars, my favorite and obviously everybody else's favorite too, being that they were always sold out of this flavor before the next delivery would come in. I kept asking the stores cashier's why this happened and thy just keep saying "they changed their set", i am assuming they mean the local pepsi distributor? They have a whole row set aside for rockstars and the only flavor that is not there, the blue sugar free flavor . Why would the distributor remove this flavor or change it from "the set" when it would usually sell out before the next delivery, and i know this because i bought so many of them and often would find that they would be out while other flavors were still on the shelf. Is there any way we can get this flavor added back to "the set" at the Dalton Ohio 44618 bellstores locations . thank you Bryan Russell [protected]@gmail.com

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1:03 pm EDT
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Pepsi pepsi soda

Mis- labeled product causing me to go over my calorie count. I bought 3 bottles of soda at CVS, 4/8/2019, the labels are all different, the expiration dates are different and the calorie counts are different. Where is the quality control? Did you change the recipe? I don't feel I can trust you or you labels, I need an answer of why your product is not consistent, and which calorie count is correct. Every calorie counts every day.

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2:39 pm EDT

Pepsi 8 pack pepsi bottles

I recently purchased 6 of the Pepsi 8pack bottles at my local dollar general store and the top of every bottle was on so tight I had to cut them off and then it ruined most of the drink. I then went back to purchase more about 1month later and they continued to be the exact same way. I have been a consumer for many years and expect that you will rectify this and replace or compensate me for this. Thank you very much

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11:14 am EST

Pepsi employee vacation policy

It is unfair that you make employees pick 1 week blocks of vacation early in the year. Many people don't take week long vacations. Many people don't have spouses that can take off for that long. Many prefer long weekend trips. Some people just like taking day trips.

People don't know that far in advance when they want to travel. There are travel costs they must research - many deals are better when booked on a few weeks in advance. People don't know what life issues may crop up - financial, family, health...when their vacation days may be needed.

PepsiCo is unfairly making their employees use their personal vacation time in a manner that is NOT employee friendly.

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9:09 am EST

Pepsi pepsi driver

On Feb 25th around 11:45am on Hwy 75 between Glenpool and Preston, my husband and I were driving home. We ere in the passing lane of the hwy to pass a Pepsi truck when we got about half way the truck came over almost on top of us forcing us off the road on to the shoulder. My husband had to hit his brakes to avoid hitting the center divider rails along side the shoulder and the back of the pepsi truck missed our front end by about i foot. This driver just keep speeding along . I believe if we had been driving not paying attention like the Pepsi driver that we would probably not be alive to complain. These drivers should pay extra attention as they are driving a vehicle which would easily wipe out most other vehicles. Tag number of trailier BY8042 and number on top of trailer T18324

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3:32 am EST
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Pepsi I am complaining about pepsi award lottery

Below information i got from an email

"below is the detail of your fund;
depositor: pepsi promotional company uk.
Beneficiary name: nurul amin
beneficiary address: bangladesh
amount deposited: gb 500, 000.00 pounds.
Type of deposit: sealed bulk deposit (fully insured)
duration of deposit: short term.
Provide to us
(2). A proof of your identity [copy of your driver's license or international passport or any valid identity card]
(3). [the certificate of award issued to you by the pepsi promotional company uk,
(4). A fund release order certificate from any of the crown courts here in england

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11:13 am EST
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Pepsi pepsi wild cherry 12 pack

On 1/31/19 I bought a 12 pack of Pepsi Wild Chery cans in Walmart, Titusville, FL, and one of the cans was almost empty, but there were no holes visible. Also, the packaging did not show any signs of stains or stickiness. The numbers on the bottom of the can are JUL 22 19 1123ES01169. We are long time Pepsi drinkers, and this is a first for us. I would greatly appreciate it if you would replace that can for me. Thank you.

Linda Simcox
3265 Melody Lane
Titusville, FL 32796

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11:55 am EST

Pepsi pepsi

I purchased a 8 pack of 12 fl oz of Pepsi and all of them are bad. They all taste like carbonated water. I am highly disappointed and look forward to hearing from you. I am requested a replacement of this product. The product was purchased from Walmart at 1600 Montclair Rd, Irondale, AL 35210. Expiration date is 12/10/18, and they were just purchased on 01/18/19. With this # listed under the expiration date 0250br090932

The barcode is 1200001426

Sincerely,

Vanessa Thompson
[protected]
mrschamp9908.[protected]@gmail.com

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4:06 pm EST
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Pepsi pepsi

Does anyone else notice a difference in the taste of Pepsi in the bottles ?Anything from 20oz bottles to 2 liters tastes like plastic 9 out of 10 times. Anyone I have taste mine also notice this as well. Also when I do get one that doesn't have the plastic taste, doesn't have the carbonation it used to. Guess the one thing I could count on has changed and nothing stays the same but I think Pepsi is going downhill for sure . Thinking of switching to Coke

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6:54 am EST

Pepsi truck driver

One of your drivers was reckless when he cut across traffic and pulled in front of me this morning when pulled out of a Sunoco gas station. It happened on Mt. Rose Avenue at approximately 7:37 a.m. The truck's Virginia license number is 371 379 and I believe the truck number was 460 or 406. I had to slam on my brakes in order to avoid hitting the truck.

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4:20 pm EST

Pepsi taste is terrible

Both my husband and I are frequent Pepsi drinkers. We purchased Pepsi, 12 oz Cans, 12 Pack with Real Sugar as we have done many times in the past. Cracked open a Pepsi from this twelve pack, shared it with my husband and he said, is this Pepsi? I thought the same thing and then stated this is terrible so we poured it down the drain.
Purchased at the local HT or Pubix. Date on can: Sep 02 2018 Lot# 0319QC1129...…. can't read the rest, printed over the edge of the can. Balance of 12 pack was dropped off at local Pepsi Bottling site, located at 22 Pepsi Way, Harrisburg, NC 28075 attn: Michael Mills, Pepsi Regional Sales Manager, 704.455.0802.

Questions, please contact customer: Tina Hodges, [protected]@gmail.com, 919.389.3263

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11:35 pm EST

Pepsi stocks taken by sales representative of pepsico and now delaying the payments since 10 days

Sir,
I am from Jammu & Kashmir's Anantnag District. I am a spoke of Tropicana deistributionship. Recently the sales representative Mr. Sohail Ahmad of beverages division called me and asked for stock that was to be delivered to a beverages dealer at Awantipora namely IM Enterprises. I sent the stock on a mere negligible profit of 300 Rs, so that I can only recover the freight cost. Other wise it would have been rate to rate. The deal was meant to be cash deal, but when the stocks reached there, the dealer had to left for an emergency at hospital. So the cash was not received on the spot. Since then the sales representative Sohail Ahmad is making false committements that payment will be made today or tomorrow. But still all his committements have proved hoax till date. If I would have earned profit and then he would have kept the stock on credit basis, that would have been fine. So kindly direct the manager to follow up the matter on priority so that he will direct his representative to get the payment done at the earliest.
At times the sales representative has not responded to my calls.
His contact number is ‭[protected]
The stocks were delivered on 18.12.2018.

Regards,
Mahfooz Elahi
+91-[protected]

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12:29 pm EST

Pepsi pepsi mobile draw 2018

Pepsi mobile draw 2018
My name is Md Bappi Islam. i have received a message
Congrats! you have been awarded £500, 000.00 in 2018 pepsi mobile draw in uk, to claim send name, address, phone number to [protected]@gmail.com

Then i sent him all information to this email address.

Then i received email from:
FOREIGN REMITTANCE DEPARTMENT
NAT-WEST BANK PLC
FIVE WAYS, CHILD-WALL, LIVERPOOL
MERSEY SIDE L15 6YD

Dear winner,

We acknowledge the receipt of your mail with regard to the sms which was sent to your mobile. you have been awarded gbp500, 000.00 (five hundred thousand great british pounds sterling) in the 2017 pepsi international mobile draw held in united kingdom.

Your mobile telephone number was selected randomly through our computer ballot system from world mobile telephone directories in our bid to fight the pressing global economic crisis and to make poverty a history. i write to acquaint you with guidelines that you must follow in order to complete your claims. on our part, we have a mandate to see you through. we will work assiduously to realize this mandate as we respect your views, opinions and most importantly protect your privacy.

Note: you are advised to keep your winning fund confidential from public hearing until your prize is officially and legally claim by you. this is to avoid any double claiming which may lead to disqualification of your prize.

Please, kindly provide us with the following information for verification of your prize and to enable the organisation issue out your award certificate which empowers you to lay claim.

Full name...
Address...
Age...
Sex...
Nationality...
Country ...
Home telephone #...
Mobile telephone #...
E-mail address...
Marital status...
Occupation...

The following pin# ( PEPSIUK-2011841
) has been assigned to you and you are required to quote it in every mail that you send to us:

Note: we want you to understand that your winning prize will be delivered after all verification through a secured courier company to your provided details. we will direct you on how to contact the courier company.

Once again, we congratulate you for this landmark achievement and implore you with the responsibility of ensuring you a successful claim. we shall get back to you with the fund release directives on our receipt of your personal details as requested above for you to contact the paying bank for the release of the funds.

Kind regards,

Claims Manager:
Name: Richard Evans,
TELEPHONE: +[protected]
(Prize Administrato
Then i give all information that they want. they emailed me again :

Good day,

We are in receipt of your provided details and wish to thank you for your co-operation. your mobile number actually won in the second category of 2017 pepsi mobile draw and you shall be getting a total sum of £500, 000.00 (five hundred thousand great british pounds sterling) your funds will be release to you through an approved security courier company where every winners funds have been deposited for safe keeping..

We want you to know that your funds will be delivered in a secured seal box to avoid any form of diversion or double claim during delivery. we want you to know that the pepsi company advise that you comply with the courier security company to avoid further delay in regards to your delivery.

Note: we want you to know that attached with this email is a copy of your award certificate. i will be going to the courier company to submit the hard copy. also note that you have to send a copy of either your international passport, driving licence or working/school id to the courier company when contacting them for there verification.

These process is been followed because of the issues in your country and to ensure that you as one of the pepsi mobile draw winner will have your funds reach you fast and safe.

Below is the courier company contact details for you to contact them with a copy of your id proof.

HIS NAME IS HON. JUSTICE MORGAN AND HIS EMAIL ADDRESS IS : [protected]@yahoo.com BECAUSE LAWYERS ARE THE ONLY PEOPLE THAT HAVE THE CONSTITUTIONAL RIGHT TO STAND ON SOMEONE'S BEHALF IN GETTING SUCH DOCUMENTS. I AM PROVIDING YOU BELOW, CONTACT DETAILS OF A BRITISH BASED ATTORNEY/ LAWYER

Finally, we once again advise that you contact the company with a copy of your id proof and also a confirmation of your full address/city/direct mobile and the copy of your award certificate also send it to them.

I will wait to hear from you as soon as you contact the courier company.

Kind Regards,
Claims Manager:
Name: Richard Evans:
TELEPHONE: +[protected]
(Prize Administrator)

With a certificate.

Then i contact with courier company. they enforce me that first i make payment of 750$ to company bank account. then they give me my parcel

Is this real or fake. kindly inform me about this please
My mail bappi.[protected]@gmail.com

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Thite Thite
Thite Thite
, US
Dec 24, 2018 11:40 pm EST

My name is Nargis Begum. i have received this message.
YOUR MOBILE NUMBER HAS WON YOU 500, 000 POUNDS IN 2018 PEPSI INT'L MOBILE DRAW IN UK TO CLAM YOUR MONEY. SEND YOUR NAME, AGE, NUMBER, TO PEPSWA@HOTMAIL.COM
is it true and what should I do? please tell me

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11:46 am EST
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Pepsi diet pepsi

My family and I are huge fans of diet pepsi. We drink many cases per month. I went to Walmart in Kingwood WV last week and I got a diet pepsi out of the pepsi machine. The can was filled with black mold. I took it inside and showed the associate. They told me they do not handle that and did not offer me anything back. Whatever. So, i gave it the benefit of the doubt and went out and got another can of the diet pepsi. This can was also molded. I was not and am not very happy about this. I cannot understand why the pepsi guy that fills the machine would put molded pepsi in it. I am not sure if I will be buying your products anymore!

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2:40 pm EST
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Pepsi service

Sir Asslam O Alikum
Sir ma na pichle month new shop kholi ha to starting ma mujy maloom nh tha ma na ek angency sa mall la liya to ab ma company sa mall lena chata hu mujy company mall nh de rhi kheti ha ab ap angency sa hi mall uthao rizwan name ka booker ha us sa ma na baat ki sir wo both batameezi kar raha tha sir mari help kare. Ap plz booker sa naat karen ma company sa hi mall lena chata hu

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12:19 am EST

Pepsi hr non professional behavior

Dear Sir,

With the reference to my below complaint screenshots of text and calls received are attached for your information.
Last month i have found an advertisement for vacant position of HSE Analyst in Pepsi-co Pakistan. As per mentioned requirement i was completely eligible to apply for that post so i have applied as per given details.I have received an initial screening interview call on 29 Oct 2018 at 13:07 as per Pakistan Standard time.The caller introduce himself as a Pepsi-co HR representative with the purpose of initial screening call. After detail discussion for 5 minutes and 42 seconds he said if we found you suitable in this initial screening, HR department will call you in coming two weeks for further process. Then on 06-Nov-2018 I have received a text message from cellular number at 12:18 PM to call back at same number of Pepsi-co HR representative.I have called him back twice but he did not respond. After that i received his call at 12:35 PM that you are shortlisted for telephonic interview so you will be called on 17:00 PM next day. As per given time i have manage my activities and get prepared for telephonic interview. Around 17:18 PM i got his call and without taking any interview he said to me that after reviewing your profile we are not considering you this time. I have asked why you are not considering me because as per your advertisement i was completely eligible for the post of HSE analyst.He said as number of candidates applied for this position so we have found more suitable candidates than you. I am shocked to face this type of handling from your multinational level group. If they did not view my profile before, why they called and shortlist me for interview. If they called me for interview then without asking any question how they judge that i am less suitable for this post.I am shocked to encounter such type of non professional process of recruitment.

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10:22 pm EDT

Pepsi pepsi, 2 liter

I bought a 2 Liter about 2 days ago from Kroger. I came home and opened it to have a glass. It was flat tasting, so I thought well maybe it needs to get a little colder or now that I've popped the top, it will regain its fizz. I've had pop that tastes flat until it gets cold or after its been open, so I didn't think much of it. Then an hour later it was cold, ice cold, but STILL was disgustingly flat, almost like it had been cold, then warm, then cold, then warm again. To make sure it wasn't just me or my imagination, I had my husband taste it, my brother, AND my son...haha yup I didn't want to be the only one. So it's sitting on my table until I hear from you, just in case you need any info off of it.
Thank you in advance & have a great day!
Jayleen M.

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3:15 pm EDT

Pepsi pepsi truck driver

While driving to work this morning, I was nearly hit by one of your drivers coming from the opposite direction. It was around a well marked bend in the road which has flashing yellow caution lights to slow down. Your driver took the bend at an exceeded speed forcing him to cross the double line into my lane, in which I had to swerve to the shoulder of the road to avoid a head-on. This occurred at 7:30a around 501 Fair Oak St., Little Valley, NY 14755 on 10/17/18. I'm not looking for any resolution. I only want you to be aware of this incident that could have been catastrophic. I'm thankful I was paying such close attention to your drivers speed which gave me time to react, seeing I take this route very often.

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2:25 pm EDT

Pepsi diet pepsi 12 pack

I bought a 12 pack of the Diet Pepsi cans that has atleast one completely empty fully sealed can inside of it. I have not opened the rest yet to see if the issue is similar throughout the package or multiple packages I bought. I am not sure if the can was emptied in transit through a small puncture or if it was never filled to begin with. This was bought from a local CVS.

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gracefishery1
gracefishery1
, US
Oct 22, 2018 11:02 pm EDT
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Hello Friend

Thanks very much for your kind reply, as you know I’m Mrs.Grace Fishery the widow of late Mr. Fishery Formal Director of US Oil Company, also l'm formal chief account General in world bank intentional USA, I’m 60 year old. I am a Christian, l'm suffering from prolonged cancer of the breast, from all medical indications my condition has really deteriorated and it’s pretty obvious that i may not live for more than six months owning to the rapid growth by stage and the excruciating pain that accrues to it..

My husband was killed during the Gulf War in Irian, and our long years of marriage was not blessed with children. My husband was very wealthy.After his death I inherited all his business and funds. My doctor has diagnosed and told me privately what i should expect, building my spirit for the inevitable .He says i may not last for more than six months, based on this i have taken the decision to share part of my funds and wealth in contribution to the development of the Church and society with major focus on the poor, needy and victims of HIV/AIDS.

I selected you after visiting the website having prayed over it, I am willing to donate the sum of $10.00, 000USD for your work in developing the Church and to help the poor, needy, and less privileged among your congregations/society. Please note that this fund is deposited in a bank in the country where my husband worked, My lawyer will file the application for the transfer of this money in your designated name and information’s, after my applications and instructions.

The grace of our Lord Jesus Christ,

the love of God and the fellowship of the Holy Spirit be with you. finally i honestly
employ you to make sure that these funds are put to use only for this purpose, a good one you can agree with me, and remember these are the demands of a dieing woman who has a life in the lord. I now realize that wealth without life in Christ is vanity and non-sense.Always remember that.

May the grace and blessings of God be and remain with you.

I shall be awaiting for your response.

You can communicate with me in my private Email at : gracefishery101@gmail.com
Regards,
Mrs.Grace Fishery

J
J
JayJo
, US
Oct 22, 2018 10:13 pm EDT

This happened to me one time, but Pepsi was very good about replacing the ENTIRE 12-pack, instead of just one can...

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11:25 am EDT

Pepsi driver

On Thursday - October 4, 2018 I arrived to my job at Trinity High School at 6:45 am. I am a teacher and had lots to do before class began at 8:00 am. And, I am also disabled. I use the disability entrance which is clearly marked by a sign.

The driver is a young, African-American, average height, thin man with long black hair extensions. Trinity High School is located at 7574 W. Division in River Forest Illinois.

This morning I was unable to turn into the driveway because the driver of a Pepsi truck had parked his semi-truck across the driveway. I might add, the drivers seat of the truck faced the disability sign and was only 3 feet away from it. There is no parking on the side of the street that the semi was left on. So, there was plenty of room to pull up and not block the driveway.

Annoyed, I decided to wait. At the 15 minute point I decided to get out of the car and walk up the driveway while struggling with my canes. I had to climb the curb and walk a bit on grass. Both activities were very difficult. As I got to the area where I should have been parked the driver was exiting the building. I asked him if he knew that he was blocking the driveway. He said "yes." I told him that he was incredibly selfish. He laughed. When we got back to the truck, I asked him if he could see the disability sign. It was very clearly bolted to the street sign right in front of his truck. He said "nope." I told him that the next time he blocked the driveway I would call the police and he would be ticketed. He laughed in my face.

The resolution that I desire is a formal written apology. And, I would like this driver to be told to never block any driveway, especially when it is clearly marked with an official disability sign.

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