Menu
Romana Water Customer Service Phone, Email, Contacts

Romana Water
reviews & complaints

romanawater.com

Learn how the rating is calculated

1.3 15 Reviews

Romana Water Complaints Summary

1 Resolved
14 Unresolved
Our verdict: If considering services from Romana Water with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Romana Water has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Romana Water. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Romana Water reviews & complaints 15

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Romana Water reviews & complaints

ComplaintsBoard
B
3:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Romana Water - Service

This is to kindly inform you that I am the customer of Romana water for last 8 years.I am in Shabiya -12, Musaffah - Building C-189 , Flat -303A. Your water delivery is on Friday. But for few weeks it is not delivered on scheduled day . Last week my water finished on Thursday and I didn’t call your salesman because I expected they will delivered on Friday...

Read full review of Romana Water
ComplaintsBoard
A
2:03 pm EDT

Romana Water Romana water 5 gallons deposit refund

Hi, I was using SIFR water from Romana. i was not getting the right flavor of water & decided to switch to another brand. Now when I informed the delivery boy mobile no and asked him to Refund Deposit paid for bottles, he said to talk to his supervisor Mr Murali who has been saying since 2 weeks that he will tell the delivery boy to make the refund. Now on calling them, both are not responding to my calls. I stay at Reem island Abu Dhabi.

Kindly take this forward

Thanks

Desired outcome: I would want them to refund my deposit amount for the 5 gallon bottles .

Read full review of Romana Water
Hide full review
ComplaintsBoard
S
4:42 am EDT

Romana Water Service

one of the worst customer service

We are taking about 50 5L bottles every month. Just requested to change the water dispenser as the cold water tap is leaking. It is been 3 months now still no action. finally decided to stop the service.

Read full review of Romana Water
Hide full review

Is Romana Water legit?

Our verdict: Complaints Board's review suggests Romana Water is mostly legit with an 71% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 6% caution is advised. Before engaging with Romana Water, reviewing user feedback and how Romana Water addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Romana Water. Trust, but verify.

Romana Water earns 71% level of Trustworthiness

High Trust Suggestion: Romana Water evaluated with 71% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Romana Water. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Romana Water has claimed the domain name for romanawater.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Romanawater.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Romana Water website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Romanawater.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Romana Water have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • Romana Water's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 6% of 0 complaints being resolved.
  • Romana Water protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Romana Water has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • The registrar associated with Romana Water has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
  • We conducted a search on social media and found several negative reviews related to Romana Water. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
7:55 am EST

Romana Water Service and delivery

My employee Aijaz from our branch Al Barsha al quoz has been consistently calling you on [protected] by his number [protected] to receive water supplies from last fifteen days. I am disappointed that that every time he has been told that we are coming to deliver in shorter time. No one is turning up though.I am waiting to know the reason so that we can change the supplier if you are not willing to continue.

Thanks and regards
Employee facility Director Heritage touch,
Maroof
[protected]

Read full review of Romana Water
Hide full review
ComplaintsBoard
M
10:08 am EDT

Romana Water Water delivery

I am fed up with this company.. I have to call them every week for water delivery! And im spending more because I always end up buying from small stores for water.
I want a refund of the 3 bottles so I can transfer to other water companies.

[protected]

Read full review of Romana Water
Hide full review
ComplaintsBoard
A
6:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Romana Water Delivery issue

I don't have a single bottle left here, am calling Romana people from yesterday onwards. They are not even taking the calls. Finally one of the staff attended the call today he told me he will call me back within 5 minutes but I didn't get any call. I waited for half an hour I made a call again then they are not attending the call. Incase if there is some issues you people from Romana they can inform me, but you guys are not even responding. Am staying in illya 2 building Al qusais just above their office floor. I want some one authorized to take action against these people who are so irresponsible. I went out and brought two 5L can of water only because these people from Romana didn't respond or deliver the water, that also can be done once in 3 days.

Read full review of Romana Water
Hide full review
ComplaintsBoard
M
4:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Romana Water Super bad service

I have been calling Romana daily for the last 4 days (Literally daily) and everytime they tell me that they will deliver the bottled I requested. Today a called twice and till now they never come! Everytime it is like the first time you call. They type the address and next time you call nobody knows your request!
Do not deal with these unprofessionals. Super bad service
Till now I am waiting for the water (After 5 days) and no one in Romana even bother and no one to complain to!
I am even in the beginning of Sharjah just after Dubai So it is not a far place to wait for water for 5 days despite calling Romana stupid call center daily

Read full review of Romana Water and 1 comment
Hide full review
1 comment
Add a comment
A
A
adel warag
, US
Apr 15, 2020 4:47 am EDT

same as her they are doing the same story with me her in alain and they are very rude i really don't recomnded for anyone

ComplaintsBoard
M
7:28 am EDT

Romana Water service

I am Romana customer since 2017.
Initially I paid for two can deposit (30aed for two can during 2017)- I received deposit bill.
Then later one year 2018, I bought two more can (30aed for two can)-i received invoice bill after I paid the amount.
Now I don't like Romana service, I want to use other water service.

I asked Romana to take back all the four can and return the money.

They replied after few weeks when I called their customer care service that they could return amount for only two can.(i.e 30aed only)

Around two months this conversation was going on.

I frustrated and I replied them at least take back all the four can and return 30 at least which is occupying the space in my room.

Still they did not replied properly ( every time they say ok we will come today), but in vain.simply they ignored the customer like this.

I experienced from Romana Water their service was not good interms of their service only I mean.

Read full review of Romana Water and 1 comment
Hide full review
1 comment
Add a comment
Y
Y
yakta
, US
Apr 16, 2023 7:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hey.

now 2 times he miss behave what are thing you providing free.

i call today he said dont call today my off if you dont no aske some one why are calling.

what a nonsencec manares.if you don't like this work leave it.

whos distibute khalifa complex.near abu dhabi mall.this one ugly man [protected].

teach this idiot how treat the customer.

ComplaintsBoard
R
3:29 am EDT

Romana Water drinking water

I am a customer with Romana water since 6 years. This is the third time recently the can leaks and water is getting wasted. How can we ensure that the water in the leaking can is hygienic to drink safely? The money which I pay for it is getting wasted too. When I inform the sales man, no action was taken asif the company is not bothered about the customer grievances. I and my family are worried because consumption of unhygienic water can invite many health issues. Please do the needful.

Read full review of Romana Water
Hide full review
ComplaintsBoard
J
1:35 am EDT

Romana Water delivery and response

Hi. Romana is a good water, however the contact person in the website is not responsive and does not deliver good customer service. I asked them to please deliver water since sunday and its wednesday they replied only tue and said ok. I thought it will reach us but it just gave us false hope. Please be responsive and we need the assurance for customer service.

Read full review of Romana Water and 1 comment
Hide full review
1 comment
Add a comment
A
A
AJAZ MOHI UD DIN
, US
Dec 31, 2021 7:56 am EST

My employee Aijaz from our branch Al Barsha al quoz has been consistently calling you on [protected] receive water supplies from last fifteen days. I am disappointed that that every time he has been told that we are coming to deliver in shorter time. No one is turning up though.I am waiting to know the reason so that we can change the supplier if you are not willing to continue.

Thanks and regards
Employee facility Director Heritage touch,
Maroof
[protected]

ComplaintsBoard
A
9:17 am EDT

Romana Water water delivery and deposit refund

After using the 10 bottles it was time to get the deposit of the 2 initial bottles of romana water. Took me more than a month to contact the salesperson and I couldn't reach him, at the end met him by chance in my building and he kept telling me not to get the deposit and get new bottles, I insisted to get the deposit as it was the deal between romana and me, he took the receipt and after a week ofcourse he didn't show up. I kept calling the salesperson non-stop, at the end he came and gave me the deposit with the worse attitude as if it wasn't my money. When they try to sell you something they're very nice, but when it comes to your rights they are the worse!
Never romana again.

Read full review of Romana Water
Hide full review
ComplaintsBoard
A
2:20 am EDT

Romana Water lack of professionalism

I have a recurring incident with this company.

They are supposed to deliver water to me every Thursday and they never come. When I call them to complain, the person on the line doesn't understand me, and he/she only replies that they already came or that is not Thursday so they won't come.

I spent a lot of money and time going for water to the supermarket due to the lack of professionalism of this company

I will ask them for a refund of every single dirham that I spent. It is totally unacceptable.

Read full review of Romana Water
Hide full review
ComplaintsBoard
R
5:29 am EST

Romana Water Coupons Lost

Hi I have kept my bottles and coupons outside the door. The coupons were not there but the empty bottles were there as same. U guys have the tracking of the coupons numbers? If yes, Plz let me know. I need my coupons back. Is this your service you are offering to your clients?

Read full review of Romana Water
Hide full review
ComplaintsBoard
A
5:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Romana Water Bad service & Doubt in water quality

Dear Mr/Ms Whomsoever it may concern,

Had been using Romana water for a month or more.this time we felt, , the water was tasting like normal tap water.We opened the bottle 2 weeks back & had been using not so frequently as it was Eid & we were out most of the time & dint notice the problem.Had been giving it to my 1 year old baby too.. Complaint was given & they wanted me to pay to replace the bottle.. whatever i wouldnt mind paying it atleast if their marketing manager, one 'shaila'(A keralite Lady) it seems, , , who dealt with the matter had been polite enough..It was not the matter of 7 Dhms for me as that's how we usually buy theirwater..After all its their duty & our need to get the problem rectified ! but it was insulting when she told me I need to pay because we couldn't notice it or we can test it from some other lab.. & so on... ..as if we were trying to trick Romana..
Any ways thanks for your valuable service.. we 'll get it tested from some other lab.. & even if its 100 % pure .. we & our friends wont go for Romana water any more.
First of all Let ROMANA HIRE Customer friendly STAFF!Or these things may happen again.

Anu, Sharjah

Read full review of Romana Water and 3 comments
Hide full review
3 comments
Add a comment
N
N
Neelofar Saleem
, AE
Apr 27, 2014 12:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

With great regret, I would like to state that I requested for two gallons of water as being the registered member, but sorry to say that no positive action has been taken even after numerous calls.
Such kind of response is really disappointing.
Neelofar
Registered contact number: [protected]

Thanks

B
B
basketbell
, AE
Nov 19, 2013 8:52 am EST

Very bad service.they dont deliver water on the specific day and if at all they deliver its after 6 pm!the water bottles are kept outside the building door early in the afternoon and it sits there till evening.its high time we stopped using romana water service and switch to some other company.

R
R
raj14
, AE
Feb 17, 2013 2:19 am EST

Very Bad service from Romana.

ComplaintsBoard
F
4:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Romana Water - water

Last week a Salesman from Romana water LLc visited and marketed their product saying that they are the only mineral water company existed in Dubai and rest all the water supply companies supply just drinking water and not mineral water.Hence to test the water I did buy two bottle(as that was the offer for AED 14 along with the machine.Each bottle cost AED...

Read full review of Romana Water and 29 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Romana Water contacts

Website

romanawater.com

Most discussed complaints

service 1 (opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Romana Water?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Romana Water Customer Service. Initial Romana Water complaints should be directed to their team directly. You can find contact details for Romana Water above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Romana Water. Discuss the issues you have had with Romana Water and work with their customer service team to find a resolution.