Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Auto Parts and Repair Stores The Pep Boys Complaints #182-201
The Pep Boys

The Pep Boys review: repair/service

E
Author of the review
12:42 pm UTC

Pep Boys
65 Court St
Hackensack, NJ
Absolutely HORRIBLE service.
Went there on a Thursday morning for some warranty service (valves tapping) and they said I will hear from them this afternoon. Didnt get a call or anything. I went by on That Friday afternoon and vehicle is sitting in the SAME spot. I asked what happened & the reply I got was "Tech had a problem with a prior repair and needed to resolve it"
That should have been a clue for me to grab my vehicle and just leave. But I left it there and explained:

1) That's not MY problem
2) someone should have contacted me to let me know 1 & 1/2 days would be wasted.

Nonetheless, Started with repairing the valves and ended up ordering valve springs and camshaft. (All under warranty).
Once parts come in, they look further and notice bits of metal in the oil. Ends up I need a new engine.
Contacted the warranty company and received authorization to replace the engine. But then the shop tried to get me (the customer) to pay for the valve springs & camshaft...SERIOUSLY?!?!?
You guys were the ones who misdiagnosed the issue and not The customer has to pay for your blunder...? Not gonna happen
Then they tried to call the warranty company for reimbursement and they said "NOPE" Return the parts or ur stuck with them.

Anyway, the engine was replaced. From there everything went to hell. They fix one thing, drive off and something else goes wrong. Engine is fine, but now electrical issues. That was resolved but now clunking noise and fluid leaking. They say they will call you back and never do. You have to call them for updates on YOUR vehicle. At one time their "Master Tech" overfilled the transmission pan causing fluid to leak out and burn off on the exhaust. Huge plumes of smoke on the highway because of THEIR mistake. Then I pay to have 1 hose replaced and they replace the wrong one! Then try to tell me I have to pay to have the correct one replaced. The repairs are horrible and the customer service is even worse!

More
Send message
Copy link
Report
0 comments
Add a comment

More The Pep Boys reviews & complaints

The Pep Boys - Bad treatment of employees 76
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - Brake repair scam 17
The Pep Boys - Rip off 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - "miscellaneous shop charge" is a scam 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - Terrible service! 13
The Pep Boys - riped off 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Pep Boys - retail store manager
The Pep Boys - oil change and tire rotation
The Pep Boys - Over torque of spindle pin on brake repair
The Pep Boys - buy 1 get 1 free rebate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all The Pep Boys reviews and complaints

  1. The Pep Boys Contacts

  2. The Pep Boys phone numbers
    +1 (888) 418-2298
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 418-2298 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 418-2298 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 418-2298 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 418-2298 phone number
    Rewards Program
    +1 (888) 829-1420
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 829-1420 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 829-1420 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 829-1420 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 829-1420 phone number
    Rebates
    +1 (888) 396-8254
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 396-8254 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 396-8254 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 396-8254 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 396-8254 phone number
    Pep Boys Credit Card:
    +1 (888) 545-8532
    Click up if you have successfully reached The Pep Boys by calling +1 (888) 545-8532 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (888) 545-8532 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (888) 545-8532 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (888) 545-8532 phone number
    Property Management - Maintenance
    +1 (800) 553-5338
    Click up if you have successfully reached The Pep Boys by calling +1 (800) 553-5338 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (800) 553-5338 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (800) 553-5338 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (800) 553-5338 phone number
    Fleet Services
    +1 (778) 729-2855
    Click up if you have successfully reached The Pep Boys by calling +1 (778) 729-2855 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (778) 729-2855 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (778) 729-2855 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (778) 729-2855 phone number
    Bulk Sales
    +1 (215) 430-9000
    Click up if you have successfully reached The Pep Boys by calling +1 (215) 430-9000 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (215) 430-9000 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (215) 430-9000 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (215) 430-9000 phone number
    +1 (800) 737-2697
    Click up if you have successfully reached The Pep Boys by calling +1 (800) 737-2697 phone number 0 0 users reported that they have successfully reached The Pep Boys by calling +1 (800) 737-2697 phone number Click down if you have unsuccessfully reached The Pep Boys by calling +1 (800) 737-2697 phone number 0 0 users reported that they have UNsuccessfully reached The Pep Boys by calling +1 (800) 737-2697 phone number
    Customer Service
    More phone numbers
  3. The Pep Boys emails
  4. The Pep Boys address
    3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States
  5. The Pep Boys social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 07, 2026
  7. View all The Pep Boys contacts
The Pep Boys Category
The Pep Boys is ranked 19 among 325 companies in the Auto Parts and Repair Stores category
#17 JEGS JEGS #18 Etrailer.com Etrailer.com #19 The Pep Boys The Pep Boys #20 CJ Pony Parts CJ Pony Parts #21 AmericanMuscle AmericanMuscle

Most discussed The Pep Boys complaints

Brake repair scam
1
(opinions to this review)
The Pep Boys Alternatives
Maaco Franchise 89 reviews Caliber Collision Centers 42 reviews Imperial Car Computer Exchange / Imperial Auto Services 10 reviews Go-Parts 13 reviews Advance Auto Parts 300 reviews