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Penn Creditunauthorized utility collection charges

1

Penn Credit has been a stain on my credit report since November 2014 related to First Energy Metro Edison electric utilities company.
After verbal confirmation from Met Ed that my closed account was paid in full, I contacted Penn Credit to inform them of this mistake.
However, Penn Credit never closed the account based on this error.
How does this happen, when I completed the payment plan with my utility company?
Penn Credit provided no proof that Met Ed enlisted their services.
Met Ed states my account was closed in good standing.
Penn Credit needs to close this unauthorized account in order to remove this stain on my credit report!
Sincerely,

Denise Klein

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