CB Investment, Insurance and Financial Paychex Complaints #2-21

Paychex review: 0 Stars. Stay away.

MichaelS 82 of US

Aug 05, 2026 4:39 pm UTC

Verified customer

Featured review

This may be one of the worst vendor experiences I have ever had. Multiple issues:
-Missed payroll twice in a row
-Promised 3 months of complimentary services which was not honored
-Opened 401k plan, created contributions in error and then charged $1500 to terminate plan
-Made an error in Q2 payroll taxes
- When attempted to contact specialists for help, they cancelled the requested meetings, hung up, and did not return emails

Their operation seems incredibly sloppy if not borderline illegal given the mistakes they have made. Stay away.

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Paychex Contacts

Paychex phone numbers

+1 (833) 299-0168

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Payroll, Time & Attendance, Benefits, and Insurance

+1 (855) 979-6059

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HR Services & PEO

+1 (800) 741-6277

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Paychex Flex (employee support)

+1 (888) 627-4735

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Paychex Oasis

+1 (877) 956-7873

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SurePayroll Customer Support

+1 (877) 954-7873

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SurePayroll Sales Support

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Aug 10, 2026