CB Investment, Insurance and Financial Paychex Complaints #2-21

Paychex review: Payroll services

BBBoonn of Independence, US

Jan 13, 2023 11:41 am UTC

Featured review

Paychex is by far the worst payroll service I have ever worked with. Their customer service is horrific and everyone in the company blames their shortfalls on another department. They overcharged us for years and took advantage of our needs. When we went to cancel all services with Paychex they made it months' worth of work and nothing was ever done correct or the first time. I have spent hours on emails and calls trying to get everything closed and refunded. DO NOT USE PAYCHEX!

Desired outcome: Refund

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Paychex Contacts

Paychex phone numbers

+1 (833) 299-0168

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Payroll, Time & Attendance, Benefits, and Insurance

+1 (855) 979-6059

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HR Services & PEO

+1 (800) 741-6277

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Paychex Flex (employee support)

+1 (888) 627-4735

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Paychex Oasis

+1 (877) 956-7873

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SurePayroll Customer Support

+1 (877) 954-7873

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SurePayroll Sales Support

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Oct 12, 2026