Disappointing and Low-Quality Products from Paula Young: A Warning to Potential Buyers
I gotta say, I was pretty disappointed with the products I got from Paula Young. I wish someone had warned me before I went ahead and bought from them. I picked up a couple of turbans, and let me tell you, they were not up to snuff. The material was weak, flimsy, and wrinkled easily. On top of that, the design was straight-up ugly. I found myself wondering if I had made a mistake trying to make them work with my hairstyle - but nope, the workmanship was just so poor that they didn't fit right at all. I thought maybe I just had a freakishly small head, but then I saw other reviews that echoed my frustrations. These turbans would be too small even for a newborn - that's a wild thought!
Worst of all, when I tried to return the products, the return policy was less than ideal. It would cost me nine dollars - for what, exactly? Shipping? Processing fees? I have no idea. All I know is I'm never buying anything from Paula Young again. They're selling some really low-quality products, and that's not the kind of thing I'm interested in buying.
Mixed feelings about Paula Young wigs: High Quality, Reasonable Prices, but Questionable Business Practices
I was in the hunt for a wig and I heard about Paula Young through a friend of mine. I decided to check out their website and their prices seemed reasonable. They even had a 20% discount offer with free shipping on purchases over $59.99. I thought it was a great deal, so I jumped on it and picked out a wig that I liked. The wig cost $59.99 and with the 20% discount it came to $51.99. However, when I tried to check out, I was disappointed to learn that I didn't qualify for free shipping because my purchase was less than $59.99, which was the original price of the wig. I felt a bit betrayed, but I guess that's just how they get you.
To add insult to injury, they also added a delivery insurance fee and a covid fee to my purchase, which made the wig cost $71.99 - almost $20 more than the original price! I understand that we're living in difficult times, but it seems a bit opportunistic to charge an extra fee for something that we have no control over.
Furthermore, I was not impressed with their shipping costs. They charged $12.99 for first class shipping, even though the wig didn't even weigh 12 oz. I felt like I was being ripped off and it left me with a bad taste in my mouth.
Despite my negative experience with Paula Young, I will say that the wig itself was of good quality. The color was true to the website's description and the fit was perfect. It looked great on me, and I received several compliments. However, I'm not sure if I will be purchasing from them again, given the additional fees and high shipping costs. It's a shame because their products are of good quality, but their business practices are a bit questionable.
Customer Service! There is none, worst ,rude, people you can find on earth.
YOU HAVE BEEN WARNED. PLEASE REMEMBER THIS REVIEW WHEN YOU GET SCREWED.
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Paula Young Contacts -
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Paula Young emailscustomerservice@paulayoung.com99%Confidence score: 99%Support
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 12, 2026