The complaint has been investigated and
resolved to the customer's satisfactionResolved Paul Davis Restoration — Not honoring warranty
resolved to the customer's satisfaction
Paul Davis Restoration refused to honor a warranty after repeated efforts to work with the company. In April 2013, PDR completed a roof repair and warrantied the roof until July 2014. In Feb 2014, I noticed water markings on the ceiling indicating a roof leak in the new roof and called PDR in April to investigate the leak. The technicians were able to find and repair one leak and did some sloppy painting of the ceiling which they promised to come back and fix at a later time but never did. After repeated attempts the technicians were unable to find the source of the second larger roof leak. The technician and Mr. Michael Mumford of PDR both indicated to me that it is quite possible that the roof had leaked early on but the heat of the sun has since settled any issues that there may have been. Mr. Mumford indicated that perhaps the best he could do would be to repair the damaged ceiling since they could not find the source of the leak. On June 16, after several attempts to contact Mr. Mumford, I finally reached him to try to schedule the ceiling painting/repair. He then informed me that he would not be honoring his warranty to repair the ceiling. When I told him that his own technicians indicated that there was in fact a roof leak and that he himself had indicated that he would fix the ceiling, Mr. Mumford's response was "I gave you a roof that didn't leak." This contradicted what he himself and his best technicians had said. I believe that Mr. Mumford is just tired of dealing with me as a customer and doesn't want to be bothered any longer. It is inappropriate for a company not to honor a warranty for work and highly unprofessional of PDR to act in this manner. They should be at the very least made to repair the ceilings where the leaks occurred.