Patient First review: Billed insurance incorrectly and almost a year later and not fixed.

Both my son and husband were seen in June and July of 2021. We use patient first for our family as our primary care doctors. When they both checked in they were never asked if patient first was their primary and under primary in the patient first system it was marked as none. Patient first billed the insurance as urgent care visit. I have called many times and have been told that it is under review and then almost a year later I was told today since they didn’t specify when they checked in that it needs to be billed primary then they can’t change that. I filed a dispute by email but I’m doubtful that I will hear anything . They just keep ignoring me because they got their money since they charged my credit card. Extremely disappointed with Patient First. We are a family of 10 and have never had any issues before these two visits.