Parkdean Resorts (formerly Park Resorts)
Reviews and Complaints

I am not an owner but have been very interested since reading many, many, complaints as to how this industry is run. the only way I'm afraid to bring this company and others like it to heel, would be to hit them in the pocket. they rely on the sale of vans to which they will have full control of once sold. i:e, they can determine the length of time the van can remain on their site. Their agreements can be changed annually even though owners are told that their agreement with the site would be for many years. I sympathise with all those of you who have worked so hard for a little luxury, only to be saddled with sharp practices from these people, and believe me, it's not only PR, complaints are coming in from many sites that operate in the same way. It seems the industry itself is Cumulating similar tactics. As I said at the beginning of this post the only way is to hit them in the pockets and as many of you are doing by letting as many people know about their sharp practice. if they can't, sell vans, and more people become disillusioned, it would be hoped that someone would sit up and take notice. However, I would have to say don't hold your breath.

My Farther-in-Law has a holiday home on Manor Park Hunstanton, he has been happy there for the passed 7 years and now a new manager has come along and wants the elderly people off the site, two years ago my mother-in-law whilst holidaying there became very unwell and the ambulance was called, she was taken to Kings Lynn hospital and spent a few months in there, the hospital asked my farther-in-law where he was staying and he told them Manor Park the hospital obviously took that address down, unfortunately she died in hospital, the other day for some strange reason a letter was sent to Manor park from the hospital addressed to my Farther-in-law, the manager called my farther-in-law into the office but did not take him into the office instead he waved the letter in front of his face in the reception area saying that the older people were taking liberties and staying in their holiday homes far to long, he would not give him the letter and didn't let him explain, however he did manage to say that he was retired and loved staying in his holiday home, he spends around three weeks at a time then goes back home, the manager then said I have 45 of you lot to get off here, then a couple of days later a letter came for my farther-in-law, not on official headed paper just plain paper from the Manager stating that he has to report to him every couple of weeks and that he had to give him energy bills for the last 3 months and a council tax bill, I called head office and they said that he can produce any form of letter proving his residency, this manger is clearly bullying the elderly as several elderly people has already left and having such a short space of time have had to sell their caravans back to the site at a snip of the price they could have got a lot more money if they had more time, my Farther-in-law would like to up grade his holiday home this year but the Manger said that he would not let him do so, why we are not sure, clearly this man thinks he owns the site as I managed to speak to him and all he kept saying that my Farther-in-law was using his holiday home as his main residency, I told him plus sent him a copy of his contract, which states that he can use his holiday home from 15th February - 15th January, it does not state any where in his contract about the length of time he can use it before going back home and then returning, this has got to stop.

Please join this Facebook Group - PARK HOLIDAYS (& other parks) Unhappy Caravan Owners/Users past and present - this group has the backing of a Specialist Lawyer in Financial Services who is working hard to get things changed and try to get some money back (mis selling). Please join and fill in a short non personal questionnaire - a few more signatures are required for it to be taken further - please take a look and get involved.

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I have recently rented a lodge at a cost of £1000.00 for the week. Luxury they said. Brand new they said.
Here are all the faults we had.
Beds were very worn asked for help none given. Mattress toppers were talked about but that's all.
Washing machine was broken.
Dish washer was stinking.
Blinds did not move up or own.
Not a fully equipped kitchen.
Filthy dirty dishes.
Stained carpet.
Dust and hairs in living area.
Extractor fan with grease and months of dirt in it.
Shower had ginger hair all over it.
No fishing on site when advertised as one of the main attractions of Chichester Lakeside.
Busy road traffic noise all night.
Swimming pool shuts too early.
And after all this they tried selling me a lodge for £130, 000.
Was that bad we cam home early.
Don't waste your time or energy even going to this park.

when we purchased our caravan for 56, 000 pounds we were sold under false protences as we were not told that you had to provide council tax, as we live abroad 5 months of the year.and not residing in the caravan.we took all the paperwork into the office to prove this, and was asked to provide proof of flight tickets[ridiculous]to prove that we reside there.also we asked for my husbands stepdaughter to be put on the caravan as part owner, and was told that because he was not on her birth certificate and not, a blood relative we could not put her on.althou we provided her marriage certificate, with my husband as step father on it her passport, and council tax form and laura in the office from park resorts valley farm keeps harrasing us that we will be thrown off the site .even though we have provided everything that they asked for, and since we have been on here there has been a gang rape, rented caravans who they are not worried who goes in them, there has been several fights which owners have reported to the office and they said there is nothing they can do about it.we would recomend anyone to own at park resorts caravan.

Wow so pleased I found this site and the complaints about park resorts. I was very close to buying a van from them on their Heacham Norfolk site, but now they can go...! I am still very keen to buy a caravan in that area but now feeling a bit apprehensive. Can anybody suggest any nice sites in the Norfolk area with decent morals...?

I wish I had looked at this site before I bought a caravan, but I was due to retire and move south and I was down a dark hole after my partner replaced me. My advice is check the year of the caravan. In 2011 I bought one for £11, 995 which the salesman said was giving me free site fees. They were actually in the price. LIAR. I'd only had it ONE week and he was on the phone wanting me to upgrade. I upgraded to one with ch. after 4 months and paid £17500. He gave me £6000 back on the first one so look how much I lost in 4 months. He resold the 1st caravan for the same price I paid £11, 995, They fiddle the paperwork because the salesman said "that's how Head Office like it". They pull figures out of thin air. I had spent £30k in four months He said caravans do not lose their value. LIAR.. It was now end of season so they put this next one on site three months later. I did not get the salesman doing the handover, he said he was busy cause 35 stupid people had bought caravans. They charged me astronomical amounts to plug in again. Whilst on site they even charged me for two gas cylinders when one was empty. Lady in office said "you asked for two you got two". But I didn't. This caravan was 9 years old, some sites don't take them after they are 10. I could not wait to get it off site which again they fleece you for. They are thieving lying ###. I reckon in under 2.5 years after I got rid of this 2nd old one, I lost £22K and I could do with that money now being on zero income.. Steer clear of Park Resorts aptly named at Rottenstone Lane in Scratby.

Re my report of Park Resorts Sandy Bay. I too have sent my complaint to BBC ROGUE TRADERS PROGRAMME. So come on everyone it only takes a minute.

In August 2015 my Aunt (75) bought a caravan at Park resorts Sandy Bay Northumberland. Unfortunately due to a sudden downturn in health she is no longer able to use it. This being the case she tried to sell privately with, according to Park, no success. So she said she would sell to Park and asked for a quote. Facts and figures last August the caravan was valued and bought for £10, 000 including fees for the year until Dec 31st this works out at £10, 000 minus £1330 = £8, 660 for the caravan alone. She was offered £50 plus the rest of this years fees! So that is £8, 610 depreciation in 10 months! With the £50 plus the 7 months still left in this year she SHOULD be looking at a return of around 1, 900 on an investment of £8, 660 + £1330 + this years fees £3, 200 a grand total of £13, 190, making a total loss of approx £11.290 in 10 months. No wonder Sandy Bay is being upgraded!