Paramount Acceptance / Riviera Fitness — Deceptive business practices
P.O. Box 17317
Salt Lake City, Utah 84117
My boyfriend and I were on a family plan. Paramount Acceptance is the billing company for Riviera Fitness. The plan was due to expire on November 7, 2007. My boyfriend moved to Canada. I asked Paramount Acceptance to cancel his part of the plan. I faxed 8 pages of documentation including his acceptance letter to Dalhousie in Nova Scotia Canada and class registration on July 12th. My documentation included my new contact information for Paramount on July 12th and explained the situation with him moving. I called on July 13th and was told by staff that the paperwork had been received and that I would receive a phone call within 5 days with a decision on the cancellation. I never received a call from Paramount. I called them Monday July 23rd and left a message asking about the status of the cancellation. I called again on Tuesday July 24th and spoke to Ben Baker. He read me the notes off my account but could not tell me what they meant. I called again on Wednesday July 25th and spoke to Ally in cancellations. She stated the information had to be taken to corporate headquarters and she would take it over that day. Ally assured me she would call me later on Wed or Thurs morning. I gave her my updated phone number again. No one from the company called me Wed or Thursday. I called another person in cancellations on Thursday and she stated the notes on my account were 2 weeks old and it seemed no one had worked on the account in 2 weeks. The other person in cancellations assured me that Ally would call me back. I left another message for Ally on Friday July 27th but as of July 30th, I had not received any information from Paramount and submitted my complaint to the Better Business Bureau of Utah and customer service at Paramount.
I received a call from Ally at Paramount finally and she stated that I needed to speak to Jeremiah at the Riviera in Madison, AL and have him re-write my contract to just include me. I drove to the Riviera in Madison on July 31st and spoke to Jeremiah. He re-wrote my contract and assured me it would expire at the same time as my old plan. There is NOTHING on the new plan to indicate that it was a 24 month contract. I called Paramount on Tuesday, August 14th to ensure that my automatic draft was connected to my new account. Staff in the automatic draft section stated that my new plan was in the computer as a new 24 month plan. I told her that was not what I signed up for. She told me to call the Riviera in Madison to speak to the Manager about the plan. I called the Manager, Kristen, and she stated she could not help me and I needed to call Jeremiah at the Riviera in Athens, AL to correct the mistake. I called Jeremiah on Tuesday August 14th and asked him to fix the mistake. He stated he would call Paramount and then call me back. I called Jeremiah several times. On Wednesday August 15th, Jeremiah stated he had called Paramount several times but no one would return his calls. He stated he had done everything he could do and would ask the owners, Bonnie and Clay, to call Paramount. On Thursday August 16th, I found 2 charges from Paramount on my bank statement. I called and spoke to Ms. Hill at Paramount. She stated my old family plan contract had not been cancelled and she would cancel it and refund my money for that contract. My new contract does not have any information on it regarding it being for a 24 month term. I want all my contracts with Paramount Acceptance/Riviera Fitness canceled and all automatic draft payments stopped. I have been trying to work with this company for over a month and am worse off than when I started.