Paraco Gas review: Delivery service ( 1 comment)

Shoddy, alarming, disappointing service.
We have been Paraco customers for many
years. On the blustery, freezing morning of 12/30 we woke up to no heat or hot water. After calling the furnace repair man and being directed to check to see if we were out of propane because the same thing happened to him. (Both of us are “pre-paid, auto-fill” customers.)
And, yes indeed, my propane tank was on empty. I have the photo.
Apparently, Paraco is allowing their customers to run out of propane with no notification, and if we hadn’t persisted, we would probably still be freezing.
I am an elderly widow caring for my handicapped son. This is alarming! Finally, after my other son got involved and was able to connect with a supervisor (Mary,) we were promised a delivery of propane that day due to medical necessity. Finally, at 5:30 pm they came and put 50 gallons in our tank and said they would be back the next day to fill it. That was a 2 days ago “no show!” Conveniently for Paraco, their offices are closed today for the holiday, so I cannot have the repeat experience of being 28th in queue on their phone line. Happy New Year!