Good morning,
I placed an order with OO.com on 20 August for a coat rack and a portable canvas wardrobe. On 25 October, over two months, the items had not arrived. Please see below transcripts of messages sent to and from OO.com. I was advised on 30 October my monies would be refunded and it would take up to 5 business days. It is now 6 December and there has been no refund.
Regards
Alice
5 December 2017
Hello,
I am still waiting for my refund on the above items. On 30 October I was advised I would receive a refund. See transcripts below of conversations from 25 October.
I expect to have my refund of $57 by COB today.
If the refund has not been actioned, I will take this to the Consumer Affairs immediately.
Regards
25 October 2017
Hello,
Again, I find that two of my items have not been delivered.
They were ordered on 20 August 2017, Invoice Number [protected].
Items being Portable Canvas Wardrobe and a Rotating Clothes Hook.
I have spoken with Toll today (25 October) and they have not even received the goods from OO.com, even tho Toll have a consignment note number [protected].
This is unacceptable.
Either refund my monies IMMEDIATELY, or have my goods delivered before 31 October.
Thank you.
Regards
25 October 2017
Hi Alice,
Thank you for your message, I'm sorry to see that you are without your parcel.
Today I have lodged an inquiry with our courier for the consignment number [protected].
We expect for the investigation to take up to 3 business days to complete. The case investigator will be in touch with us within this time frame with an update.
As soon as we hear from them, our team will be in contact with you.
All the best,
Prema
OO.com.au
27 October 2017
Good afternoon,
Toll (Teena Sullivan) has phoned me this afternoon (27 October, 12:45pm) advising that they cannot locate the items (Sydney and Melbourne) and have confirmed that the items are "DECLARED LOST IN TRANSIT".
The Portable Canvas Wardrobe is still available, please send, however I have noticed the Coat Stand is no longer available. Please refund my money for the coat rack.
Please give this your immediate attention, as it is now over 2 months!!
Regards
30 October 2017
Hi Alice,
Thank you for your patience regarding your parcel.
I have been contacted by our delivery partners today who have informed me that they are unable to confirm the whereabouts of your order. I'm sorry for any inconvenience caused by this.
As we do not hold excess sales event stock to be able to send a replacement, I will be issuing you with a full refund by original method of payment for this order.
Please note that once processed it can up to 5 business days for your refund to clear via your original payment method. Any store credits used will be returned to your account straight away.
All the best,
Adibah
OO.com.au
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