Oo.com.au Customer Service Contacts
Brookvale, New South Wales
Australia - 2100
I placed an order on 25th June 2019 and was told delivery by 16th July. Nothing has arrived even though it...
I placed an order with OO.com on 20 August for a coat rack and a portable canvas wardrobe. On 25 October, over two months, the items had not arrived. Please see below transcripts of messages sent to and from OO.com. I was advised on 30 October my monies would be refunded and it would take up to 5 business days. It is now 6 December and there has been no refund.
5 December 2017
I am still waiting for my refund on the above items. On 30 October I was advised I would receive a refund. See transcripts below of conversations from 25 October.
I expect to have my refund of $57 by COB today.
If the refund has not been actioned, I will take this to the Consumer Affairs immediately.
25 October 2017
Again, I find that two of my items have not been delivered.
They were ordered on 20 August 2017, Invoice Number [protected].
Items being Portable Canvas Wardrobe and a Rotating Clothes Hook.
I have spoken with Toll today (25 October) and they have not even received the goods from OO.com, even tho Toll have a consignment note number [protected].
This is unacceptable.
Either refund my monies IMMEDIATELY, or have my goods delivered before 31 October.
25 October 2017
Thank you for your message, I'm sorry to see that you are without your parcel.
Today I have lodged an inquiry with our courier for the consignment number [protected].
We expect for the investigation to take up to 3 business days to complete. The case investigator will be in touch with us within this time frame with an update.
As soon as we hear from them, our team will be in contact with you.
All the best,
27 October 2017
Toll (Teena Sullivan) has phoned me this afternoon (27 October, 12:45pm) advising that they cannot locate the items (Sydney and Melbourne) and have confirmed that the items are "DECLARED LOST IN TRANSIT".
The Portable Canvas Wardrobe is still available, please send, however I have noticed the Coat Stand is no longer available. Please refund my money for the coat rack.
Please give this your immediate attention, as it is now over 2 months!!
30 October 2017
Thank you for your patience regarding your parcel.
I have been contacted by our delivery partners today who have informed me that they are unable to confirm the whereabouts of your order. I'm sorry for any inconvenience caused by this.
As we do not hold excess sales event stock to be able to send a replacement, I will be issuing you with a full refund by original method of payment for this order.
Please note that once processed it can up to 5 business days for your refund to clear via your original payment method. Any store credits used will be returned to your account straight away.
All the best,
Don't trust and don't order anything from www.oo.com.au. Four months ago I have ordered several items from this website and the ones I received were damaged. I mean it! Everything was absolutely rubbish and defective! So I contacted the company and asked for a refund, they agreed so I sent everything back and received no money yet! After they received the stuff I sent them they stopped replying to my messages! So now they have my items and my money and I lost everything!
This website is involved in bait marketing. First they put their products on extra ordinary sale prices to attract customers, when people buy, there orders are successful and invoices are issued. However later, you are advised by an email that your order cannot be processed because of some unforeseen circumstances and you are offered a gift voucher.
There main purpose is to attract customers and make them buy for the product that either is very limited or not even available at the some place. But they definitely get thousands of dollars to show as their revenues within minutes!!
While returning your money will definitely take some time or your would be encouraged to go for a shopping voucher instead.
PLEASE BE AWARE, OO.COM.AU IS INVOLVED IN BAIT MARKETING .
And there customer services is the worst and slowest in Australia at least. No matter how many emails you send, will not get more than one reply in 24 hrs, that if you r too lucky. And try to call them on their phone number (that's obviously a 1300!) and then wait for ages for your call to be taken off hold!!
A complaint with Australian Competition & Consumer Commission has already been logged against them. Please be aware of OO.com.au. If you had similar kind of experience with website, please do not stay quiet. Lodge a complaint against them in ACCC and also spread their dirty business tricks on online forums and through word of mouth so that fellow Australians can be protected from companies like these.
Having searched for a King Size Single (KSS) tie down electric blanket OO.COM.AU'S site showed me one listed as LARGE SINGLE(in large print)
Their advertisement appeared as:
Prinetti Tie Down Electric Blanket - Large Single
Believing this to be for a King Size Single bed I placed the order. When they notified me by email that the order had been received they showed the size as 70cm x 150cm ( which is quite clearly meant for a Single Bed (SB) not a KSS bed or Large Single bed). A Single Bed mattress measures 92 cm x 203 cm while a King Size Single mattress measures 106 cm x 203 cm. I immediately emailed them querying this, stating that I had ordered what I believed to be a KSS electric blanket. OO.com.au just went ahead and sent me the SB electric blanket. Later when I spoke with them they refused to pay for the return postage. I opened a dispute on Pay Pal and then escalated it for Pay Pal to resolve. Within minutes Pay Pal resolved the matter in my favour and notified me to return the item with tracking (which I did within 24 hours). My request for OO.com.au to carry the cost for the return postage was flatly refused. It cost me $11.90 to return the item which was advertised in a misleading manner on OO.com.au's website.
BE WARNED IF YOU DO BUSINESS WITH THESE PEOPLE.
When I first queried the matter with them they could easily have not sent this item to me knowing it was not the correct size I had expected. They sent it regardless, probably thinking that I would just keep it anyway and they would keep my money.
This business OO.COM.AU had the opportunity to forego a sale and do the right thing by a customer. They choose to make the sale, and have a very unhappy customer.
Over the past few years I have spent quite considerable sums of money buying items via the Internet. This company has lost me as a customer and the potential hundreds of dollars that I would have spent buying from them in the future.
THEIR SERVICE CANNOT BE RECOMMENDED
I ordered from Oo.Com.Au and they promised me one working day shipping but in reality the shipping took over a week and I don’t need this item anymore. I sent it back and they refused to return me the money. This company doesn’t respect customers and their rights.